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5 of 5

Jackson County, Missouri · Nursing home

Sunterra Springs Independence

5 of 5 overall from CMS

19200 E 37th Terrace S, Independence, MO 64057

Call (816) 335-3008Directions

At a glance

Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.

Sunterra Springs Independence is a 38-bed nursing home in Independence, Missouri (Jackson County). CMS rates it 5 of 5 stars overall as of Sep 2026. It reports 4.11 nurse staffing hours per resident per day, above the Missouri average of 3.43. CMS lists no fines in the past three years.

Certified beds
38
Residents per day (average)
36.9
Certified since
2017 (9 yrs)

For profit - Limited Liability company Participates in MedicarePart of Sunterra Springs (4 homes)

Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.

Terms used on this page
CMS
The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
Certified beds
The number of federally certified beds CMS lists for the home.
Deficiency or citation
A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
Actual harm
Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
Immediate jeopardy
Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
Inspection cycle
A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
Special Focus Facility (SFF)
A home CMS has placed under closer oversight because of its inspection record. More about the program

Questions to ask Sunterra Springs Independence

Chosen from this home's public data.

  1. Nursing staff turnover is 65.4%, above the Missouri average of 56.0%. How often would the same aides care for my relative?Turnover in CMS data
  2. Reported nurse staffing is 3.57 hours per resident on weekends against 4.11 overall. Who covers Saturdays and Sundays?Weekend staffing in CMS data
  3. About 97.1% of certified beds are in use on an average day. Is there a waiting list, and how long is it?Certified beds and average residents in CMS data

More in what to ask on a nursing home tour.

CMS star ratings

The vertical line marks the Missouri average. Ratings run from 1 to 5. How to read CMS star ratings

Nurse staffing

Hours of care per resident per day, as the home reported to CMS.

What these roles do

Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.

How much nurse staffing is enough? All bars share one scale, 0 to 10 hours. The vertical line marks the Missouri average; the national average for all nursing staff is 3.86 hours.

Quality measures

CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Missouri and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.

Long-stay residents

MeasureThis homeMissouriU.S.
★ Percentage of long-stay residents whose need for help with daily activities has increased Too few residents or stays to report 18.1% 13.9%
Percentage of long-stay residents who lose too much weight Too few residents or stays to report 5.3% 5.2%
★ Percentage of long-stay residents with a catheter inserted and left in their bladder Too few residents or stays to report 1.1% 0.8%
★ Percentage of long-stay residents with a urinary tract infection Too few residents or stays to report 2.3% 1.6%
Percentage of long-stay residents who have depressive symptoms Too few residents or stays to report 18.5% 12.8%
Percentage of long-stay residents who were physically restrained Too few residents or stays to report 0.0% 0.1%
★ Percentage of long-stay residents experiencing one or more falls with major injury Too few residents or stays to report 4.1% 3.2%
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine Too few residents or stays to report 84.1% 93.6%
★ Percentage of long-stay residents whose ability to walk independently worsened Too few residents or stays to report 17.4% 14.1%
Percentage of long-stay residents who received an antianxiety or hypnotic medication Too few residents or stays to report 25.6% 19.5%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine Too few residents or stays to report 90.9% 95.5%
★ Percentage of long-stay residents with pressure ulcers Too few residents or stays to report 4.5% 4.6%
Percentage of long-stay residents with new or worsened bowel or bladder incontinence Too few residents or stays to report 17.8% 19.0%
★ Percentage of long-stay residents who received an antipsychotic medication Too few residents or stays to report 23.5% 15.4%
★ Number of hospitalizations per 1000 long-stay resident days Data missing or not submitted 2.11 1.90
★ Number of outpatient emergency department visits per 1000 long-stay resident days Data missing or not submitted 2.33 1.78

Short-stay residents

MeasureThis homeMissouriU.S.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.2% 65.7% 82.0%
★ Percentage of short-stay residents who newly received an antipsychotic medication 1.0% 2.2% 1.6%
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 96.8% 63.5% 79.8%
★ Percentage of short-stay residents who were rehospitalized after a nursing home admission 24.1% 26.0% 23.8%
★ Percentage of short-stay residents who had an outpatient emergency department visit 10.0% 13.7% 12.0%

Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov

Inspection history

Inspectors cited 22 health deficiencies in the three most recent inspection cycles. None was graded as actual harm or immediate jeopardy. 2 were cited in connection with a complaint investigation.

Deficiencies by inspection cycle
Standard inspectionHealthFire safety
Feb 10, 202532
Jun 8, 2023112
Sep 29, 202186

Missouri homes averaged 11.4 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.

Health citations, three most recent inspection cycles (22)

  1. DPotential for more than minimal harm, isolated

    Provide care or services that was trauma informed and/or culturally competent.

    Quality of Life and Care · Deficient, Provider has date of correction (Mar 27, 2025)

  2. DPotential for more than minimal harm, isolated

    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Nursing and Physician Services · Deficient, Provider has date of correction (Mar 27, 2025)

  3. DPotential for more than minimal harm, isolated

    Provide and implement an infection prevention and control program.

    Infection Control · Deficient, Provider has date of correction (Mar 27, 2025)

  4. DPotential for more than minimal harm, isolated

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Jan 15, 2025)

  5. DPotential for more than minimal harm, isolated

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Complaint investigation · Pharmacy Service · Past Non-Compliance (Dec 2, 2023)

Show 17 more

  1. EPotential for more than minimal harm, pattern

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Resident Rights · Deficient, Provider has date of correction (Jul 21, 2023)

  2. EPotential for more than minimal harm, pattern

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Jul 21, 2023)

  3. EPotential for more than minimal harm, pattern

    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 21, 2023)

  4. EPotential for more than minimal harm, pattern

    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Quality of Life and Care · Deficient, Provider has date of correction (Jul 21, 2023)

  5. EPotential for more than minimal harm, pattern

    Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Administration · Deficient, Provider has date of correction (Jul 21, 2023)

  6. EPotential for more than minimal harm, pattern

    Provide a neutral and fair arbitration process and agree to arbitrator and venue.

    Administration · Deficient, Provider has date of correction (Jul 21, 2023)

  7. DPotential for more than minimal harm, isolated

    Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 21, 2023)

  8. DPotential for more than minimal harm, isolated

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Quality of Life and Care · Deficient, Provider has date of correction (Jul 21, 2023)

  9. DPotential for more than minimal harm, isolated

    Provide safe and appropriate respiratory care for a resident when needed.

    Quality of Life and Care · Deficient, Provider has date of correction (Jul 21, 2023)

  10. DPotential for more than minimal harm, isolated

    Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Quality of Life and Care · Deficient, Provider has date of correction (Jul 21, 2023)

  11. EPotential for more than minimal harm, pattern

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Nov 12, 2021)

  12. EPotential for more than minimal harm, pattern

    Observe each nurse aide's job performance and give regular training.

    Nursing and Physician Services · Deficient, Provider has date of correction (Nov 12, 2021)

  13. EPotential for more than minimal harm, pattern

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Pharmacy Service · Deficient, Provider has date of correction (Nov 12, 2021)

  14. DPotential for more than minimal harm, isolated

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Resident Rights · Deficient, Provider has date of correction (Nov 12, 2021)

  15. DPotential for more than minimal harm, isolated

    Protect each resident from the wrongful use of the resident's belongings or money.

    Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Nov 12, 2021)

  16. DPotential for more than minimal harm, isolated

    Respond appropriately to all alleged violations.

    Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Nov 12, 2021)

  17. DPotential for more than minimal harm, isolated

    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Quality of Life and Care · Deficient, Provider has date of correction (Nov 12, 2021)

What severity letters A to L mean

Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".

Penalties, past three years

CMS lists no fines or payment denials for this home in the past three years.

Missouri homes averaged 0.8 fines and $37,425 in fine amounts; the national averages are 0.9 and $30,972.

Cost

Not in the public data. CMS does not publish what a nursing home charges.

Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.

Compared within Missouri

Common questions

What is the CMS star rating for Sunterra Springs Independence?

Sunterra Springs Independence has an overall rating of 5 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 4, staffing is 3 and quality measures is 5.

How many beds does Sunterra Springs Independence have?

Sunterra Springs Independence has 38 certified beds. It averages 36.9 residents per day, about 97.1% of its certified beds.

How much nursing care do residents get at Sunterra Springs Independence?

The home reports 4.11 hours of nurse staffing per resident per day, including 0.97 hours from registered nurses. The Missouri average is 3.43 hours and 0.46 hours from registered nurses.

Has Sunterra Springs Independence been fined?

CMS lists no fines for this home in the past three years.

Does Sunterra Springs Independence accept Medicare or Medicaid?

CMS lists its participation as "Medicare". Ask the home whether a bed is open for your coverage.

Guides for families looking at this home

Nearest nursing homes

Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Jackson County

Who to call in Missouri

These offices serve residents of every nursing home in Missouri.

Missouri staffing, bed-hold and Medicaid rules · Residents' rights in every state

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Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 265864. See this home's official record on Medicare.gov

See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.