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Greene County, Missouri · Nursing home

Sunterra Springs Springfield

4 of 5 overall from CMS

4935 S National Ave, Springfield, MO 65810

Call (417) 720-8050Directions

At a glance

Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.

Sunterra Springs Springfield is a 38-bed nursing home in Springfield, Missouri (Greene County). CMS rates it 4 of 5 stars overall as of Sep 2026. It reports 3.99 nurse staffing hours per resident per day, above the Missouri average of 3.43. CMS lists 4 fines totaling $18,348 in the past three years.

Certified beds
38
Residents per day (average)
37.4
Certified since
2018 (8 yrs)

For profit - Limited Liability company Participates in MedicarePart of Sunterra Springs (4 homes)

Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.

Terms used on this page
CMS
The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
Certified beds
The number of federally certified beds CMS lists for the home.
Deficiency or citation
A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
Actual harm
Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
Immediate jeopardy
Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
Inspection cycle
A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
Special Focus Facility (SFF)
A home CMS has placed under closer oversight because of its inspection record. More about the program

Questions to ask Sunterra Springs Springfield

Chosen from this home's public data.

  1. CMS lists 4 fines totaling $18,348 in the past three years. What changed after the most recent one?Penalties in CMS data
  2. Nursing staff turnover is 66.0%, above the Missouri average of 56.0%. How often would the same aides care for my relative?Turnover in CMS data
  3. Reported nurse staffing is 3.39 hours per resident on weekends against 3.99 overall. Who covers Saturdays and Sundays?Weekend staffing in CMS data

More in what to ask on a nursing home tour.

CMS star ratings

The vertical line marks the Missouri average. Ratings run from 1 to 5. How to read CMS star ratings

Nurse staffing

Hours of care per resident per day, as the home reported to CMS.

What these roles do

Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.

How much nurse staffing is enough? All bars share one scale, 0 to 10 hours. The vertical line marks the Missouri average; the national average for all nursing staff is 3.86 hours.

Quality measures

CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Missouri and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.

Long-stay residents

MeasureThis homeMissouriU.S.
★ Percentage of long-stay residents whose need for help with daily activities has increased Too few residents or stays to report 18.1% 13.9%
Percentage of long-stay residents who lose too much weight Too few residents or stays to report 5.3% 5.2%
★ Percentage of long-stay residents with a catheter inserted and left in their bladder Too few residents or stays to report 1.1% 0.8%
★ Percentage of long-stay residents with a urinary tract infection Too few residents or stays to report 2.3% 1.6%
Percentage of long-stay residents who have depressive symptoms Too few residents or stays to report 18.5% 12.8%
Percentage of long-stay residents who were physically restrained Too few residents or stays to report 0.0% 0.1%
★ Percentage of long-stay residents experiencing one or more falls with major injury Too few residents or stays to report 4.1% 3.2%
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine Too few residents or stays to report 84.1% 93.6%
★ Percentage of long-stay residents whose ability to walk independently worsened Too few residents or stays to report 17.4% 14.1%
Percentage of long-stay residents who received an antianxiety or hypnotic medication Too few residents or stays to report 25.6% 19.5%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine Too few residents or stays to report 90.9% 95.5%
★ Percentage of long-stay residents with pressure ulcers Too few residents or stays to report 4.5% 4.6%
Percentage of long-stay residents with new or worsened bowel or bladder incontinence Too few residents or stays to report 17.8% 19.0%
★ Percentage of long-stay residents who received an antipsychotic medication Too few residents or stays to report 23.5% 15.4%
★ Number of hospitalizations per 1000 long-stay resident days Data missing or not submitted 2.11 1.90
★ Number of outpatient emergency department visits per 1000 long-stay resident days Data missing or not submitted 2.33 1.78

Short-stay residents

MeasureThis homeMissouriU.S.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 84.5% 65.7% 82.0%
★ Percentage of short-stay residents who newly received an antipsychotic medication 1.0% 2.2% 1.6%
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 54.4% 63.5% 79.8%
★ Percentage of short-stay residents who were rehospitalized after a nursing home admission 30.4% 26.0% 23.8%
★ Percentage of short-stay residents who had an outpatient emergency department visit 6.9% 13.7% 12.0%

Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov

Inspection history

Inspectors cited 27 health deficiencies in the three most recent inspection cycles. None was graded as actual harm or immediate jeopardy. 6 were cited in connection with a complaint investigation.

Deficiencies by inspection cycle
Standard inspectionHealthFire safety
Jun 2, 2025111
Nov 9, 202394
Jul 29, 202171

Missouri homes averaged 11.4 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.

Health citations, three most recent inspection cycles (27)

  1. FPotential for more than minimal harm, widespread

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary · Deficient, Provider has date of correction (Jul 17, 2025)

  2. EPotential for more than minimal harm, pattern

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Jun 3, 2025)

  3. EPotential for more than minimal harm, pattern

    Provide and implement an infection prevention and control program.

    Infection Control · Deficient, Provider has date of correction (Sep 6, 2025)

  4. EPotential for more than minimal harm, pattern

    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Environmental · Deficient, Provider has date of correction (Jul 9, 2025)

  5. DPotential for more than minimal harm, isolated

    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Quality of Life and Care · Deficient, Provider has date of correction (Jul 11, 2025)

Show 22 more

  1. DPotential for more than minimal harm, isolated

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Quality of Life and Care · Deficient, Provider has date of correction (Jul 11, 2025)

  2. DPotential for more than minimal harm, isolated

    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Quality of Life and Care · Deficient, Provider has date of correction (Jul 11, 2025)

  3. DPotential for more than minimal harm, isolated

    Provide safe and appropriate respiratory care for a resident when needed.

    Quality of Life and Care · Deficient, Provider has date of correction (Jul 11, 2025)

  4. DPotential for more than minimal harm, isolated

    Provide safe, appropriate pain management for a resident who requires such services.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Jul 11, 2025)

  5. DPotential for more than minimal harm, isolated

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Pharmacy Service · Deficient, Provider has date of correction (Sep 6, 2025)

  6. DPotential for more than minimal harm, isolated

    Ensure medication error rates are not 5 percent or greater.

    Pharmacy Service · Deficient, Provider has date of correction (Jul 11, 2025)

  7. DPotential for more than minimal harm, isolated

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Apr 18, 2025)

  8. DPotential for more than minimal harm, isolated

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Sep 19, 2024)

  9. DPotential for more than minimal harm, isolated

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Sep 19, 2024)

  10. FPotential for more than minimal harm, widespread

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary · Deficient, Provider has date of correction (Dec 21, 2023)

  11. EPotential for more than minimal harm, pattern

    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Quality of Life and Care · Deficient, Provider has date of correction (Dec 21, 2023)

  12. DPotential for more than minimal harm, isolated

    Allow residents to self-administer drugs if determined clinically appropriate.

    Resident Rights · Deficient, Provider has date of correction (Dec 21, 2023)

  13. DPotential for more than minimal harm, isolated

    Ensure each resident receives an accurate assessment.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Dec 21, 2023)

  14. DPotential for more than minimal harm, isolated

    Ensure medication error rates are not 5 percent or greater.

    Pharmacy Service · Deficient, Provider has date of correction (Dec 21, 2023)

  15. DPotential for more than minimal harm, isolated

    Ensure that residents are free from significant medication errors.

    Pharmacy Service · Deficient, Provider has date of correction (Dec 21, 2023)

  16. DPotential for more than minimal harm, isolated

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Dec 21, 2023)

  17. DPotential for more than minimal harm, isolated

    Provide and implement an infection prevention and control program.

    Infection Control · Deficient, Provider has date of correction (Dec 21, 2023)

  18. DPotential for more than minimal harm, isolated

    Protect each resident from the wrongful use of the resident's belongings or money.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Oct 11, 2023)

  19. DPotential for more than minimal harm, isolated

    Ensure services provided by the nursing facility meet professional standards of quality.

    Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Oct 11, 2023)

  20. EPotential for more than minimal harm, pattern

    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Nutrition and Dietary · Deficient, Provider has date of correction (Oct 20, 2021)

  21. EPotential for more than minimal harm, pattern

    Provide and implement an infection prevention and control program.

    Infection Control · Deficient, Provider has date of correction (Oct 20, 2021)

  22. DPotential for more than minimal harm, isolated

    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Nutrition and Dietary · Deficient, Provider has date of correction (Oct 20, 2021)

What severity letters A to L mean

Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".

Penalties, past three years

DateTypeAmount
Jun 2, 2025Payment Denial4 days
Oct 10, 2023Fine$4,587
Oct 2, 2023Fine$4,587
Sep 25, 2023Fine$4,587
Sep 18, 2023Fine$4,587

Missouri homes averaged 0.8 fines and $37,425 in fine amounts; the national averages are 0.9 and $30,972.

Cost

Not in the public data. CMS does not publish what a nursing home charges.

Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.

Compared within Missouri

Common questions

What is the CMS star rating for Sunterra Springs Springfield?

Sunterra Springs Springfield has an overall rating of 4 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 3, staffing is 4 and quality measures is 5.

How many beds does Sunterra Springs Springfield have?

Sunterra Springs Springfield has 38 certified beds. It averages 37.4 residents per day, about 98.4% of its certified beds.

How much nursing care do residents get at Sunterra Springs Springfield?

The home reports 3.99 hours of nurse staffing per resident per day, including 1.20 hours from registered nurses. The Missouri average is 3.43 hours and 0.46 hours from registered nurses.

Has Sunterra Springs Springfield been fined?

Yes. CMS lists 4 fines totaling $18,348 in the past three years. It also lists 1 payment denial.

Does Sunterra Springs Springfield accept Medicare or Medicaid?

CMS lists its participation as "Medicare". Ask the home whether a bed is open for your coverage.

Guides for families looking at this home

Nearest nursing homes

Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Greene County

Who to call in Missouri

These offices serve residents of every nursing home in Missouri.

Missouri staffing, bed-hold and Medicaid rules · Residents' rights in every state

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Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 265871. See this home's official record on Medicare.gov

See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.