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Alamance County, North Carolina · Nursing home

White Oak Manor - Burlington

2 of 5 overall from CMS

323 Baldwin Road, Burlington, NC 27217

Call (336) 229-5571Directions

At a glance

Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.

White Oak Manor - Burlington is a 160-bed nursing home in Burlington, North Carolina (Alamance County). CMS rates it 2 of 5 stars overall as of Sep 2026. It reports 3.97 nurse staffing hours per resident per day, above the North Carolina average of 3.85. CMS lists 2 fines totaling $137,472 in the past three years.

Certified beds
160
Residents per day (average)
114.9
Certified since
1989 (37 yrs)

For profit - Corporation Participates in Medicare and MedicaidPart of National Healthcare Corporation (71 homes)

Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.

Terms used on this page
CMS
The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
Certified beds
The number of federally certified beds CMS lists for the home.
Deficiency or citation
A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
Actual harm
Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
Immediate jeopardy
Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
Inspection cycle
A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
Special Focus Facility (SFF)
A home CMS has placed under closer oversight because of its inspection record. More about the program

Questions to ask White Oak Manor - Burlington

Chosen from this home's public data.

  1. CMS lists 2 fines totaling $137,472 in the past three years. What changed after the most recent one?Penalties in CMS data
  2. Reported nurse staffing is 3.51 hours per resident on weekends against 3.97 overall. Who covers Saturdays and Sundays?Weekend staffing in CMS data
  3. About 71.8% of certified beds are in use on an average day. Are any units closed, or are admissions limited?Certified beds and average residents in CMS data

More in what to ask on a nursing home tour.

CMS star ratings

The vertical line marks the North Carolina average. Ratings run from 1 to 5. How to read CMS star ratings

Nurse staffing

Hours of care per resident per day, as the home reported to CMS.

What these roles do

Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.

How much nurse staffing is enough? All bars share one scale, 0 to 13 hours. The vertical line marks the North Carolina average; the national average for all nursing staff is 3.86 hours.

Quality measures

CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the North Carolina and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.

Long-stay residents

MeasureThis homeNorth CarolinaU.S.
★ Percentage of long-stay residents whose need for help with daily activities has increased 11.2% 15.6% 13.9%
Percentage of long-stay residents who lose too much weight 7.4% 7.2% 5.2%
★ Percentage of long-stay residents with a catheter inserted and left in their bladder 1.0% 0.7% 0.8%
★ Percentage of long-stay residents with a urinary tract infection 2.0% 2.3% 1.6%
Percentage of long-stay residents who have depressive symptoms 1.3% 5.9% 12.8%
Percentage of long-stay residents who were physically restrained 0.0% 0.0% 0.1%
★ Percentage of long-stay residents experiencing one or more falls with major injury 2.0% 3.5% 3.2%
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 90.3% 92.0% 93.6%
★ Percentage of long-stay residents whose ability to walk independently worsened 9.6% 18.3% 14.1%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 15.6% 21.3% 19.5%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 92.4% 94.1% 95.5%
★ Percentage of long-stay residents with pressure ulcers 5.6% 5.5% 4.6%
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 13.8% 20.7% 19.0%
★ Percentage of long-stay residents who received an antipsychotic medication 9.9% 14.0% 15.4%
★ Number of hospitalizations per 1000 long-stay resident days 0.87 1.78 1.90
★ Number of outpatient emergency department visits per 1000 long-stay resident days 1.18 1.80 1.78

Short-stay residents

MeasureThis homeNorth CarolinaU.S.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 89.0% 80.6% 82.0%
★ Percentage of short-stay residents who newly received an antipsychotic medication 1.3% 1.4% 1.6%
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 74.8% 78.1% 79.8%
★ Percentage of short-stay residents who were rehospitalized after a nursing home admission Too few residents or stays to report 22.9% 23.8%
★ Percentage of short-stay residents who had an outpatient emergency department visit Too few residents or stays to report 12.9% 12.0%

Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov

Inspection history

Inspectors cited 23 health deficiencies in the three most recent inspection cycles. Of these, 5 were at the immediate jeopardy level and 1 involved actual harm; the rest were graded as no actual harm. 11 were cited in connection with a complaint investigation. The most recent citation at the harm level or above was on Mar 31, 2025: Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Deficiencies by inspection cycle
Standard inspectionHealthFire safety
Nov 18, 202534
Aug 1, 2024135
Jun 23, 202373

North Carolina homes averaged 4.7 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.

Health citations, three most recent inspection cycles (23)

  1. DPotential for more than minimal harm, isolated

    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Dec 1, 2025)

  2. DPotential for more than minimal harm, isolated

    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Quality of Life and Care · Deficient, Provider has date of correction (Dec 1, 2025)

  3. CPotential for minimal harm, widespread

    Post nurse staffing information every day.

    Nursing and Physician Services · No revisit needed (Dec 1, 2025)

  4. KImmediate jeopardy, pattern

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Complaint investigation · Resident Rights · Deficient, Provider has date of correction (Apr 25, 2025)

  5. KImmediate jeopardy, pattern

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Apr 25, 2025)

Show 18 more

  1. KImmediate jeopardy, pattern

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Apr 25, 2025)

  2. KImmediate jeopardy, pattern

    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Complaint investigation · Nursing and Physician Services · Deficient, Provider has date of correction (Apr 25, 2025)

  3. JImmediate jeopardy, isolated

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Apr 25, 2025)

  4. DPotential for more than minimal harm, isolated

    Respond appropriately to all alleged violations.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Apr 25, 2025)

  5. GActual harm, isolated

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Aug 26, 2024)

  6. EPotential for more than minimal harm, pattern

    Protect each resident from the wrongful use of the resident's belongings or money.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Aug 26, 2024)

  7. EPotential for more than minimal harm, pattern

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Aug 26, 2024)

  8. EPotential for more than minimal harm, pattern

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary · Deficient, Provider has date of correction (Aug 26, 2024)

  9. DPotential for more than minimal harm, isolated

    Provide care and assistance to perform activities of daily living for any resident who is unable.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Aug 26, 2024)

  10. DPotential for more than minimal harm, isolated

    Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Quality of Life and Care · Deficient, Provider has date of correction (Aug 26, 2024)

  11. DPotential for more than minimal harm, isolated

    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Pharmacy Service · Deficient, Provider has date of correction (Aug 26, 2024)

  12. DPotential for more than minimal harm, isolated

    Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

    Complaint investigation · Nursing and Physician Services · Deficient, Provider has date of correction (Aug 1, 2024)

  13. FPotential for more than minimal harm, widespread

    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Nursing and Physician Services · Deficient, Provider has date of correction (Jul 21, 2023)

  14. DPotential for more than minimal harm, isolated

    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 21, 2023)

  15. DPotential for more than minimal harm, isolated

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Quality of Life and Care · Deficient, Provider has date of correction (Jul 21, 2023)

  16. DPotential for more than minimal harm, isolated

    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Administration · Deficient, Provider has date of correction (Jul 21, 2023)

  17. BPotential for minimal harm, pattern

    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Resident Rights · Deficient, Provider has date of correction (Jul 21, 2023)

  18. BPotential for minimal harm, pattern

    Hire a qualified full-time social worker in a facility with more than 120 beds.

    Administration · Deficient, Provider has date of correction (Jul 21, 2023)

What severity letters A to L mean

Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".

Penalties, past three years

DateTypeAmount
Mar 31, 2025Fine$109,668
Mar 31, 2025Payment Denial2 days
Jun 7, 2024Fine$27,804

North Carolina homes averaged 1.2 fines and $36,617 in fine amounts; the national averages are 0.9 and $30,972.

Cost

Not in the public data. CMS does not publish what a nursing home charges.

Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.

Compared within North Carolina

Common questions

What is the CMS star rating for White Oak Manor - Burlington?

White Oak Manor - Burlington has an overall rating of 2 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 1, staffing is 4 and quality measures is 5.

How many beds does White Oak Manor - Burlington have?

White Oak Manor - Burlington has 160 certified beds. It averages 114.9 residents per day, about 71.8% of its certified beds.

How much nursing care do residents get at White Oak Manor - Burlington?

The home reports 3.97 hours of nurse staffing per resident per day, including 0.48 hours from registered nurses. The North Carolina average is 3.85 hours and 0.62 hours from registered nurses.

Has White Oak Manor - Burlington been fined?

Yes. CMS lists 2 fines totaling $137,472 in the past three years. It also lists 1 payment denial.

Does White Oak Manor - Burlington accept Medicare or Medicaid?

CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.

Guides for families looking at this home

Nearest nursing homes

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Who to call in North Carolina

These offices serve residents of every nursing home in North Carolina.

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Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 345301. See this home's official record on Medicare.gov

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