Lancaster County, Pennsylvania · Nursing home
Zerbe Sisters Nursing Center,
5 of 5 overall from CMS
2499 Zerbe Road, Narvon, PA 17555
At a glance
- Overall rating 5 of 5 Above the state average of 3.0
- Nurse time per resident, per day 4.24 hours Above the state average of 3.89
- Nursing staff who left in a year 52.8% Above the state average of 44.5%
- Health citations, last 3 inspection cycles 3 1 at the harm level or above
- Fines in 3 years $10,033 1 fine
- Certified beds in use 88.7% of 87 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Zerbe Sisters Nursing Center, is a 87-bed nursing home in Narvon, Pennsylvania (Lancaster County). CMS rates it 5 of 5 stars overall as of Sep 2026. It reports 4.24 nurse staffing hours per resident per day, above the Pennsylvania average of 3.89. CMS lists 1 fine totaling $10,033 in the past three years.
- Certified beds
- 87
- Residents per day (average)
- 77.2
- Certified since
- 1975 (51 yrs)
For profit - Corporation Participates in Medicare and MedicaidContinuing care retirement community
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
Terms used on this page
- CMS
- The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
- Certified beds
- The number of federally certified beds CMS lists for the home.
- Deficiency or citation
- A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
- Actual harm
- Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
- Immediate jeopardy
- Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
- Inspection cycle
- A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
- Special Focus Facility (SFF)
- A home CMS has placed under closer oversight because of its inspection record. More about the program
Questions to ask Zerbe Sisters Nursing Center,
Chosen from this home's public data.
- CMS lists 1 fine totaling $10,033 in the past three years. What changed after the most recent one?Penalties in CMS data
- Nursing staff turnover is 52.8%, above the Pennsylvania average of 44.5%. How often would the same aides care for my relative?Turnover in CMS data
- Registered nurse time is 0.59 hours per resident per day; the Pennsylvania average is 0.79. Is an RN on site overnight?RN staffing in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 5 of 5 Pennsylvania average 3.0
- Health inspections 5 of 5 Pennsylvania average 2.8
- Staffing 4 of 5 Pennsylvania average 3.0
- Quality measures 5 of 5 Pennsylvania average 3.6
The vertical line marks the Pennsylvania average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 4.24 h Pennsylvania average 3.89
- Nurse aides 2.54 h Pennsylvania average 2.19
- Licensed practical nurses 1.10 h Pennsylvania average 0.91
- Registered nurses 0.59 h Pennsylvania average 0.79
- All staff, weekends 3.86 h Pennsylvania average 3.53
How much nurse staffing is enough? All bars share one scale, 0 to 11 hours. The vertical line marks the Pennsylvania average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover52.8%
- Pennsylvania average44.5%
- Registered nurse turnover33.3%
- Pennsylvania average39.9%
- Administrators who left0
Quality measures
CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Pennsylvania and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.
Long-stay residents
| Measure | This home | Pennsylvania | U.S. |
|---|---|---|---|
| ★ Percentage of long-stay residents whose need for help with daily activities has increased | 7.9% | 16.8% | 13.9% |
| Percentage of long-stay residents who lose too much weight | 1.9% | 6.2% | 5.2% |
| ★ Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.3% | 0.7% | 0.8% |
| ★ Percentage of long-stay residents with a urinary tract infection | 0.4% | 1.5% | 1.6% |
| Percentage of long-stay residents who have depressive symptoms | 0.0% | 10.8% | 12.8% |
| Percentage of long-stay residents who were physically restrained | 0.0% | 0.2% | 0.1% |
| ★ Percentage of long-stay residents experiencing one or more falls with major injury | 1.0% | 3.1% | 3.2% |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 98.6% | 87.5% | 93.6% |
| ★ Percentage of long-stay residents whose ability to walk independently worsened | 6.6% | 17.0% | 14.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 19.0% | 20.0% | 19.5% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100.0% | 93.5% | 95.5% |
| ★ Percentage of long-stay residents with pressure ulcers | 1.9% | 4.8% | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 30.5% | 25.5% | 19.0% |
| ★ Percentage of long-stay residents who received an antipsychotic medication | 19.2% | 17.7% | 15.4% |
| ★ Number of hospitalizations per 1000 long-stay resident days | 2.02 | 1.62 | 1.90 |
| ★ Number of outpatient emergency department visits per 1000 long-stay resident days | 0.65 | 1.18 | 1.78 |
Short-stay residents
| Measure | This home | Pennsylvania | U.S. |
|---|---|---|---|
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 84.1% | 70.0% | 82.0% |
| ★ Percentage of short-stay residents who newly received an antipsychotic medication | 1.4% | 1.4% | 1.6% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 96.8% | 68.7% | 79.8% |
| ★ Percentage of short-stay residents who were rehospitalized after a nursing home admission | 16.6% | 22.5% | 23.8% |
| ★ Percentage of short-stay residents who had an outpatient emergency department visit | 3.2% | 9.5% | 12.0% |
Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov
Inspection history
Inspectors cited 3 health deficiencies in the three most recent inspection cycles. Of these, 1 involved actual harm; the rest were graded as no actual harm. The most recent citation at the harm level or above was on Mar 8, 2024: Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
| Standard inspection | Health | Fire safety |
|---|---|---|
| Apr 16, 2026 | 0 | 0 |
| Feb 27, 2025 | 2 | 0 |
| Mar 8, 2024 | 1 | 0 |
Pennsylvania homes averaged 10.0 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.
Health citations, three most recent inspection cycles (3)
-
DPotential for more than minimal harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · Deficient, Provider has date of correction (Apr 3, 2025)
-
DPotential for more than minimal harm, isolated
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service · Deficient, Provider has date of correction (Apr 3, 2025)
-
GActual harm, isolated
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Apr 3, 2024)
What severity letters A to L mean
Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Mar 8, 2024 | Fine | $10,033 |
Pennsylvania homes averaged 0.8 fines and $25,774 in fine amounts; the national averages are 0.9 and $30,972.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within Pennsylvania
- Size467 of 656 by certified beds
- Pennsylvania average residents per day104.6
- ChainNone listed
- Resident or family councilResident
- Homes in Lancaster County31
Common questions
What is the CMS star rating for Zerbe Sisters Nursing Center,?
Zerbe Sisters Nursing Center, has an overall rating of 5 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 5, staffing is 4 and quality measures is 5.
How many beds does Zerbe Sisters Nursing Center, have?
Zerbe Sisters Nursing Center, has 87 certified beds. It averages 77.2 residents per day, about 88.7% of its certified beds.
How much nursing care do residents get at Zerbe Sisters Nursing Center,?
The home reports 4.24 hours of nurse staffing per resident per day, including 0.59 hours from registered nurses. The Pennsylvania average is 3.89 hours and 0.79 hours from registered nurses.
Has Zerbe Sisters Nursing Center, been fined?
Yes. CMS lists 1 fine totaling $10,033 in the past three years.
Does Zerbe Sisters Nursing Center, accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Guides for families looking at this home
- Understanding the recordWhat to ask on a nursing home tourQuestions that turn a home's public record into a useful conversation when you tour, plus what to look for yourself.
- Understanding the recordInspection severity letters A to LHow inspectors grade each deficiency by harm and by how many residents were affected.
- Understanding the recordHow to read CMS star ratingsWhat the overall, health inspection, staffing and quality measure ratings cover, and what they leave out.
Nearest nursing homes
- 5 of 5 Hickory House Nursing Home 110beds 91.0%in use 3.66nurse hours a day
- 5 of 5 Tel Hai Retirement Community 119beds 56.8%in use 5.41nurse hours a day
- 5 of 5 Garden Spot Village 73beds 91.1%in use 5.00nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Lancaster County
Who to call in Pennsylvania
These offices serve residents of every nursing home in Pennsylvania.
- Long-term care ombudsman Pennsylvania Long-Term Care Ombudsman Program 717-783-8975 An advocate for residents and their families.
- File a complaint about a nursing home Division of Nursing Care Facilities 1-800-254-5164 The state agency that inspects nursing homes.
Pennsylvania staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 395326. See this home's official record on Medicare.gov
See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.