Greenville County, South Carolina · Nursing home
Heartland Health Care Center - Greenville East
2 of 5 overall from CMS
601 Sulphur Springs Road, Greenville, SC 29617
At a glance
- Overall rating 2 of 5 Below the state average of 3.0
- Nurse time per resident, per day 3.07 hours Below the state average of 3.84
- Nursing staff who left in a year 51.8% Above the state average of 45.9%
- Health citations, last 3 inspection cycles 13 2 at the harm level or above
- Fines in 3 years $12,418 1 fine
- Certified beds in use 95.6% of 132 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Heartland Health Care Center - Greenville East is a 132-bed nursing home in Greenville, South Carolina (Greenville County). CMS rates it 2 of 5 stars overall as of Sep 2026. It reports 3.07 nurse staffing hours per resident per day, below the South Carolina average of 3.84. CMS lists 1 fine totaling $12,418 in the past three years.
- Certified beds
- 132
- Residents per day (average)
- 126.2
- Certified since
- 1976 (50 yrs)
For profit - Limited Liability company Participates in Medicare and MedicaidPart of Pacs Group (275 homes)CMS Special Focus: SFF Candidate
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
- Special Focus candidate. CMS lists this home as a candidate for its Special Focus Facility program: its inspection record qualifies it for the program, but it has not been selected. What a Special Focus Facility is
These labels are shown as CMS publishes them. They describe the inspection record, not what has changed since.
Terms used on this page
- CMS
- The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
- Certified beds
- The number of federally certified beds CMS lists for the home.
- Deficiency or citation
- A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
- Actual harm
- Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
- Immediate jeopardy
- Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
- Inspection cycle
- A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
- Special Focus Facility (SFF)
- A home CMS has placed under closer oversight because of its inspection record. More about the program
Questions to ask Heartland Health Care Center - Greenville East
Chosen from this home's public data.
- CMS lists this home as a candidate for its Special Focus Facility program, which means it qualifies but has not been selected. What has changed since the inspections behind that listing?Special Focus status in CMS data
- CMS lists 1 fine totaling $12,418 in the past three years. What changed after the most recent one?Penalties in CMS data
- CMS counts 10 health deficiencies in the latest inspection cycle (the standard inspection on Jun 18, 2026 plus complaint and infection-control inspections); the South Carolina average is 3.7. Which have been corrected?Inspection results in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 2 of 5 South Carolina average 3.0
- Health inspections 1 of 5 South Carolina average 2.9
- Staffing 2 of 5 South Carolina average 3.0
- Quality measures 5 of 5 South Carolina average 3.5
The vertical line marks the South Carolina average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 3.07 h South Carolina average 3.84
- Nurse aides 1.61 h South Carolina average 2.19
- Licensed practical nurses 0.91 h South Carolina average 1.02
- Registered nurses 0.55 h South Carolina average 0.63
- All staff, weekends 2.46 h South Carolina average 3.33
How much nurse staffing is enough? All bars share one scale, 0 to 8 hours. The vertical line marks the South Carolina average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover51.8%
- South Carolina average45.9%
- Registered nurse turnover45.8%
- South Carolina average42.1%
- Administrators who left0
Quality measures
CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the South Carolina and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.
Long-stay residents
| Measure | This home | South Carolina | U.S. |
|---|---|---|---|
| ★ Percentage of long-stay residents whose need for help with daily activities has increased | 2.0% | 11.9% | 13.9% |
| Percentage of long-stay residents who lose too much weight | 1.1% | 6.3% | 5.2% |
| ★ Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.2% | 0.6% | 0.8% |
| ★ Percentage of long-stay residents with a urinary tract infection | 0.5% | 1.3% | 1.6% |
| Percentage of long-stay residents who have depressive symptoms | 14.6% | 3.1% | 12.8% |
| Percentage of long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% |
| ★ Percentage of long-stay residents experiencing one or more falls with major injury | 2.8% | 3.2% | 3.2% |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 99.1% | 91.7% | 93.6% |
| ★ Percentage of long-stay residents whose ability to walk independently worsened | 2.9% | 12.7% | 14.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 19.3% | 21.0% | 19.5% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100.0% | 90.6% | 95.5% |
| ★ Percentage of long-stay residents with pressure ulcers | 4.2% | 5.1% | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 12.1% | 16.7% | 19.0% |
| ★ Percentage of long-stay residents who received an antipsychotic medication | 15.5% | 15.3% | 15.4% |
| ★ Number of hospitalizations per 1000 long-stay resident days | 1.95 | 2.04 | 1.90 |
| ★ Number of outpatient emergency department visits per 1000 long-stay resident days | 2.23 | 1.84 | 1.78 |
Short-stay residents
| Measure | This home | South Carolina | U.S. |
|---|---|---|---|
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 90.3% | 81.5% | 82.0% |
| ★ Percentage of short-stay residents who newly received an antipsychotic medication | 0.9% | 1.5% | 1.6% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 78.3% | 78.0% | 79.8% |
| ★ Percentage of short-stay residents who were rehospitalized after a nursing home admission | 15.5% | 24.3% | 23.8% |
| ★ Percentage of short-stay residents who had an outpatient emergency department visit | 13.9% | 13.9% | 12.0% |
Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov
Inspection history
Inspectors cited 13 health deficiencies in the three most recent inspection cycles. Of these, 2 were at the immediate jeopardy level; the rest were graded as no actual harm. 2 were cited in connection with a complaint investigation. The most recent citation at the harm level or above was on Jan 15, 2026: Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
| Standard inspection | Health | Fire safety |
|---|---|---|
| Jun 18, 2026 | 10 | 0 |
| Apr 11, 2025 | 1 | 3 |
| May 31, 2023 | 2 | 1 |
South Carolina homes averaged 3.7 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.
Health citations, three most recent inspection cycles (13)
-
FPotential for more than minimal harm, widespread
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · Deficient, Provider has date of correction (Jul 11, 2026)
-
FPotential for more than minimal harm, widespread
Keep all essential equipment working safely.
Environmental · Deficient, Provider has date of correction (Jul 11, 2026)
-
DPotential for more than minimal harm, isolated
Reasonably accommodate the needs and preferences of each resident.
Resident Rights · Deficient, Provider has date of correction (Jul 11, 2026)
-
DPotential for more than minimal harm, isolated
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care · Deficient, Provider has date of correction (Jul 11, 2026)
-
DPotential for more than minimal harm, isolated
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care · Deficient, Provider has date of correction (Jul 11, 2026)
Show 8 more
-
DPotential for more than minimal harm, isolated
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care · Deficient, Provider has date of correction (Jul 11, 2026)
-
DPotential for more than minimal harm, isolated
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service · Deficient, Provider has date of correction (Jul 11, 2026)
-
DPotential for more than minimal harm, isolated
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Jul 11, 2026)
-
LImmediate jeopardy, widespread
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Complaint investigation · Nursing and Physician Services · Deficient, Provider has date of correction (Feb 3, 2026)
-
LImmediate jeopardy, widespread
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Complaint investigation · Administration · Deficient, Provider has date of correction (Feb 3, 2026)
-
FPotential for more than minimal harm, widespread
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · Deficient, Provider has date of correction (May 1, 2025)
-
DPotential for more than minimal harm, isolated
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration · Deficient, Provider has date of correction (Jun 19, 2023)
-
DPotential for more than minimal harm, isolated
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Jun 19, 2023)
What severity letters A to L mean
Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Jan 15, 2026 | Fine | $12,418 |
South Carolina homes averaged 1.1 fines and $14,833 in fine amounts; the national averages are 0.9 and $30,972.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within South Carolina
- Size49 of 187 by certified beds
- South Carolina average residents per day92.1
- ChainPacs Group
- Chain average overall rating2.9 of 5
- Resident or family councilResident
- Homes in Greenville12
- Homes in Greenville County19
Common questions
What is the CMS star rating for Heartland Health Care Center - Greenville East?
Heartland Health Care Center - Greenville East has an overall rating of 2 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 1, staffing is 2 and quality measures is 5.
How many beds does Heartland Health Care Center - Greenville East have?
Heartland Health Care Center - Greenville East has 132 certified beds. It averages 126.2 residents per day, about 95.6% of its certified beds.
How much nursing care do residents get at Heartland Health Care Center - Greenville East?
The home reports 3.07 hours of nurse staffing per resident per day, including 0.55 hours from registered nurses. The South Carolina average is 3.84 hours and 0.63 hours from registered nurses.
Has Heartland Health Care Center - Greenville East been fined?
Yes. CMS lists 1 fine totaling $12,418 in the past three years.
Does Heartland Health Care Center - Greenville East accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Guides for families looking at this home
- Understanding the recordWhat to ask on a nursing home tourQuestions that turn a home's public record into a useful conversation when you tour, plus what to look for yourself.
- Understanding the recordInspection severity letters A to LHow inspectors grade each deficiency by harm and by how many residents were affected.
- Understanding the recordHow to read CMS star ratingsWhat the overall, health inspection, staffing and quality measure ratings cover, and what they leave out.
Nearest nursing homes
- 5 of 5 The Arboretum At The Woodlands 30beds 96.0%in use 5.75nurse hours a day
- 2 of 5 Greenville Post Acute 132beds 96.7%in use 3.06nurse hours a day
- 2 of 5 West Village Post Acute 132beds 94.3%in use 3.28nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Greenville County
Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 425106. See this home's official record on Medicare.gov
See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.