Salt Lake County, Utah · Nursing home
Monument Healthcare Millcreek
4 of 5 overall from CMS
1201 East 4500 South, Salt Lake City, UT 84117
At a glance
- Overall rating 4 of 5 Above the state average of 3.3
- Nurse time per resident, per day 3.74 hours Below the state average of 4.09
- Nursing staff who left in a year 46.9% Below the state average of 50.7%
- Health citations, last 3 inspection cycles 16 None at the harm level or above
- Fines in 3 years None None listed by CMS
- Certified beds in use 70.1% of 120 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Monument Healthcare Millcreek is a 120-bed nursing home in Salt Lake City, Utah (Salt Lake County). CMS rates it 4 of 5 stars overall as of Sep 2026. It reports 3.74 nurse staffing hours per resident per day, below the Utah average of 4.09. CMS lists no fines in the past three years.
- Certified beds
- 120
- Residents per day (average)
- 84.1
- Certified since
- 1994 (32 yrs)
For profit - Limited Liability company Participates in Medicare and MedicaidPart of Monument Health Group (11 homes)Located in a hospital
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
Terms used on this page
- CMS
- The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
- Certified beds
- The number of federally certified beds CMS lists for the home.
- Deficiency or citation
- A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
- Actual harm
- Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
- Immediate jeopardy
- Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
- Inspection cycle
- A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
- Special Focus Facility (SFF)
- A home CMS has placed under closer oversight because of its inspection record. More about the program
Questions to ask Monument Healthcare Millcreek
Chosen from this home's public data.
- CMS counts 10 health deficiencies in the latest inspection cycle (the standard inspection on Nov 20, 2025 plus complaint and infection-control inspections); the Utah average is 8.8. Which have been corrected?Inspection results in CMS data
- Reported nurse staffing is 3.28 hours per resident on weekends against 3.74 overall. Who covers Saturdays and Sundays?Weekend staffing in CMS data
- About 70.1% of certified beds are in use on an average day. Are any units closed, or are admissions limited?Certified beds and average residents in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 4 of 5 Utah average 3.3
- Health inspections 3 of 5 Utah average 2.8
- Staffing 4 of 5 Utah average 3.2
- Quality measures 5 of 5 Utah average 4.6
The vertical line marks the Utah average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 3.74 h Utah average 4.09
- Nurse aides 1.98 h Utah average 2.36
- Licensed practical nurses 0.71 h Utah average 0.48
- Registered nurses 1.05 h Utah average 1.25
- All staff, weekends 3.28 h Utah average 3.58
How much nurse staffing is enough? All bars share one scale, 0 to 10 hours. The vertical line marks the Utah average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover46.9%
- Utah average50.7%
- Registered nurse turnover31.8%
- Utah average40.6%
- Administrators who left0
Quality measures
CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Utah and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.
Long-stay residents
| Measure | This home | Utah | U.S. |
|---|---|---|---|
| ★ Percentage of long-stay residents whose need for help with daily activities has increased | 13.9% | 11.3% | 13.9% |
| Percentage of long-stay residents who lose too much weight | 0.0% | 3.4% | 5.2% |
| ★ Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.7% | 0.7% | 0.8% |
| ★ Percentage of long-stay residents with a urinary tract infection | 0.0% | 1.8% | 1.6% |
| Percentage of long-stay residents who have depressive symptoms | 2.6% | 16.5% | 12.8% |
| Percentage of long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% |
| ★ Percentage of long-stay residents experiencing one or more falls with major injury | 1.2% | 2.5% | 3.2% |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 99.4% | 97.4% | 93.6% |
| ★ Percentage of long-stay residents whose ability to walk independently worsened | 22.5% | 15.1% | 14.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 27.5% | 25.3% | 19.5% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 97.2% | 98.0% | 95.5% |
| ★ Percentage of long-stay residents with pressure ulcers | 2.0% | 3.9% | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 29.6% | 21.5% | 19.0% |
| ★ Percentage of long-stay residents who received an antipsychotic medication | 2.5% | 14.2% | 15.4% |
| ★ Number of hospitalizations per 1000 long-stay resident days | 0.23 | 1.25 | 1.90 |
| ★ Number of outpatient emergency department visits per 1000 long-stay resident days | 0.27 | 1.43 | 1.78 |
Short-stay residents
| Measure | This home | Utah | U.S. |
|---|---|---|---|
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 99.4% | 93.8% | 82.0% |
| ★ Percentage of short-stay residents who newly received an antipsychotic medication | 0.3% | 0.9% | 1.6% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 95.5% | 91.0% | 79.8% |
| ★ Percentage of short-stay residents who were rehospitalized after a nursing home admission | 17.6% | 16.5% | 23.8% |
| ★ Percentage of short-stay residents who had an outpatient emergency department visit | 9.0% | 11.6% | 12.0% |
Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov
Inspection history
Inspectors cited 16 health deficiencies in the three most recent inspection cycles. None was graded as actual harm or immediate jeopardy. 10 were cited in connection with a complaint investigation.
| Standard inspection | Health | Fire safety |
|---|---|---|
| Nov 20, 2025 | 10 | 0 |
| Nov 2, 2023 | 6 | 0 |
| Dec 28, 2021 | 0 | 2 |
Utah homes averaged 8.8 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.
Health citations, three most recent inspection cycles (16)
-
DPotential for more than minimal harm, isolated
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Feb 16, 2026)
-
DPotential for more than minimal harm, isolated
Provide safe, appropriate pain management for a resident who requires such services.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Feb 16, 2026)
-
EPotential for more than minimal harm, pattern
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Complaint investigation · Pharmacy Service · Deficient, Provider has date of correction (Dec 26, 2025)
-
EPotential for more than minimal harm, pattern
Make sure that a working call system is available in each resident's bathroom and bathing area.
Complaint investigation · Environmental · Deficient, Provider has date of correction (Dec 26, 2025)
-
DPotential for more than minimal harm, isolated
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Complaint investigation · Resident Rights · Deficient, Provider has date of correction (Dec 26, 2025)
Show 11 more
-
DPotential for more than minimal harm, isolated
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Dec 26, 2025)
-
DPotential for more than minimal harm, isolated
Ensure that residents are free from significant medication errors.
Complaint investigation · Pharmacy Service · Deficient, Provider has date of correction (Dec 26, 2025)
-
DPotential for more than minimal harm, isolated
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Complaint investigation · Administration · Deficient, Provider has date of correction (Dec 26, 2025)
-
DPotential for more than minimal harm, isolated
Keep signed and dated reports of x-rays and other diagnostic services in the residents record.
Complaint investigation · Administration · Deficient, Provider has date of correction (Dec 26, 2025)
-
DPotential for more than minimal harm, isolated
Provide and implement an infection prevention and control program.
Complaint investigation · Infection Control · Deficient, Provider has date of correction (Dec 26, 2025)
-
EPotential for more than minimal harm, pattern
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · Deficient, Provider has date of correction (Dec 31, 2023)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · Deficient, Provider has date of correction (Dec 31, 2023)
-
DPotential for more than minimal harm, isolated
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Dec 31, 2023)
-
DPotential for more than minimal harm, isolated
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · Deficient, Provider has date of correction (Dec 31, 2023)
-
DPotential for more than minimal harm, isolated
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service · Deficient, Provider has date of correction (Dec 31, 2023)
-
DPotential for more than minimal harm, isolated
Ensure that residents are free from significant medication errors.
Pharmacy Service · Deficient, Provider has date of correction (Dec 31, 2023)
What severity letters A to L mean
Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".
Penalties, past three years
CMS lists no fines or payment denials for this home in the past three years.
Utah homes averaged 0.9 fines and $23,954 in fine amounts; the national averages are 0.9 and $30,972.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within Utah
- Size21 of 97 by certified beds
- Utah average residents per day61.1
- ChainMonument Health Group
- Chain average overall rating2.6 of 5
- Resident or family councilNone
- Homes in Salt Lake City16
- Homes in Salt Lake County35
Common questions
What is the CMS star rating for Monument Healthcare Millcreek?
Monument Healthcare Millcreek has an overall rating of 4 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 3, staffing is 4 and quality measures is 5.
How many beds does Monument Healthcare Millcreek have?
Monument Healthcare Millcreek has 120 certified beds. It averages 84.1 residents per day, about 70.1% of its certified beds.
How much nursing care do residents get at Monument Healthcare Millcreek?
The home reports 3.74 hours of nurse staffing per resident per day, including 1.05 hours from registered nurses. The Utah average is 4.09 hours and 1.25 hours from registered nurses.
Has Monument Healthcare Millcreek been fined?
CMS lists no fines for this home in the past three years.
Does Monument Healthcare Millcreek accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Guides for families looking at this home
- Understanding the recordWhat to ask on a nursing home tourQuestions that turn a home's public record into a useful conversation when you tour, plus what to look for yourself.
- Understanding the recordInspection severity letters A to LHow inspectors grade each deficiency by harm and by how many residents were affected.
- Understanding the recordHow to read CMS star ratingsWhat the overall, health inspection, staffing and quality measure ratings cover, and what they leave out.
Nearest nursing homes
- 3 of 5 Monument Healthcare Cottonwood Creek 77beds 84.9%in use 3.51nurse hours a day
- 5 of 5 Highland Care Center 103beds 72.1%in use 3.56nurse hours a day
- 2 of 5 Monument Healthcare Murray Creek 184beds 61.5%in use 3.82nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Salt Lake County
Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 465139. See this home's official record on Medicare.gov
See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.