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Manitowoc County, Wisconsin · Nursing home

River's Bend Health Services

3 of 5 overall from CMS

960 S Rapids Rd, Manitowoc, WI 54220

Call (920) 684-1144Directions

At a glance

Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.

River's Bend Health Services is a 100-bed nursing home in Manitowoc, Wisconsin (Manitowoc County). CMS rates it 3 of 5 stars overall as of Sep 2026. It reports 3.56 nurse staffing hours per resident per day, below the Wisconsin average of 4.21. CMS lists no fines in the past three years.

Certified beds
100
Residents per day (average)
83.8
Certified since
1991 (35 yrs)

For profit - Corporation Participates in Medicare and MedicaidPart of North Shore Healthcare (59 homes)

Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.

Terms used on this page
CMS
The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
Certified beds
The number of federally certified beds CMS lists for the home.
Deficiency or citation
A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
Actual harm
Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
Immediate jeopardy
Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
Inspection cycle
A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
Special Focus Facility (SFF)
A home CMS has placed under closer oversight because of its inspection record. More about the program

Questions to ask River's Bend Health Services

Chosen from this home's public data.

  1. CMS counts 10 health deficiencies in the latest inspection cycle (the standard inspection on Dec 18, 2025 plus complaint and infection-control inspections); the Wisconsin average is 9.5. Which have been corrected?Inspection results in CMS data
  2. Registered nurse time is 0.71 hours per resident per day; the Wisconsin average is 0.99. Is an RN on site overnight?RN staffing in CMS data
  3. What is the daily private-pay rate, and are Medicaid beds available now?CMS does not publish prices

More in what to ask on a nursing home tour.

CMS star ratings

The vertical line marks the Wisconsin average. Ratings run from 1 to 5. How to read CMS star ratings

Nurse staffing

Hours of care per resident per day, as the home reported to CMS.

What these roles do

Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.

How much nurse staffing is enough? All bars share one scale, 0 to 10 hours. The vertical line marks the Wisconsin average; the national average for all nursing staff is 3.86 hours.

Quality measures

CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Wisconsin and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.

Long-stay residents

MeasureThis homeWisconsinU.S.
★ Percentage of long-stay residents whose need for help with daily activities has increased 20.9% 16.1% 13.9%
Percentage of long-stay residents who lose too much weight 7.1% 5.1% 5.2%
★ Percentage of long-stay residents with a catheter inserted and left in their bladder 2.0% 2.1% 0.8%
★ Percentage of long-stay residents with a urinary tract infection 0.4% 2.7% 1.6%
Percentage of long-stay residents who have depressive symptoms 6.7% 5.7% 12.8%
Percentage of long-stay residents who were physically restrained 0.0% 0.1% 0.1%
★ Percentage of long-stay residents experiencing one or more falls with major injury 1.9% 3.3% 3.2%
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.5% 95.7% 93.6%
★ Percentage of long-stay residents whose ability to walk independently worsened 31.2% 18.4% 14.1%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 26.2% 16.9% 19.5%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 93.3% 95.0% 95.5%
★ Percentage of long-stay residents with pressure ulcers 3.9% 5.0% 4.6%
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 26.2% 24.6% 19.0%
★ Percentage of long-stay residents who received an antipsychotic medication 14.2% 15.8% 15.4%
★ Number of hospitalizations per 1000 long-stay resident days 0.74 1.66 1.90
★ Number of outpatient emergency department visits per 1000 long-stay resident days 1.68 2.29 1.78

Short-stay residents

MeasureThis homeWisconsinU.S.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 73.1% 86.5% 82.0%
★ Percentage of short-stay residents who newly received an antipsychotic medication 0.8% 1.2% 1.6%
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 67.3% 82.2% 79.8%
★ Percentage of short-stay residents who were rehospitalized after a nursing home admission 26.6% 23.1% 23.8%
★ Percentage of short-stay residents who had an outpatient emergency department visit 29.0% 15.5% 12.0%

Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov

Inspection history

Inspectors cited 27 health deficiencies in the three most recent inspection cycles. None was graded as actual harm or immediate jeopardy. 14 were cited in connection with a complaint investigation.

Deficiencies by inspection cycle
Standard inspectionHealthFire safety
Dec 18, 2025104
Aug 28, 2024137
Jul 26, 202346

Wisconsin homes averaged 9.5 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.

Health citations, three most recent inspection cycles (27)

  1. DPotential for more than minimal harm, isolated

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Jul 29, 2026)

  2. DPotential for more than minimal harm, isolated

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Feb 20, 2026)

  3. DPotential for more than minimal harm, isolated

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Feb 20, 2026)

  4. DPotential for more than minimal harm, isolated

    Respond appropriately to all alleged violations.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Feb 20, 2026)

  5. DPotential for more than minimal harm, isolated

    Give the resident's representative the ability to exercise the resident's rights.

    Resident Rights · Deficient, Provider has date of correction (Jan 18, 2026)

Show 22 more

  1. DPotential for more than minimal harm, isolated

    Provide care and assistance to perform activities of daily living for any resident who is unable.

    Quality of Life and Care · Deficient, Provider has date of correction (Jan 18, 2026)

  2. DPotential for more than minimal harm, isolated

    Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Infection Control · Deficient, Provider has date of correction (Jan 18, 2026)

  3. DPotential for more than minimal harm, isolated

    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Infection Control · Deficient, Provider has date of correction (Jan 18, 2026)

  4. DPotential for more than minimal harm, isolated

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Dec 22, 2025)

  5. DPotential for more than minimal harm, isolated

    Respond appropriately to all alleged violations.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Dec 22, 2025)

  6. DPotential for more than minimal harm, isolated

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Complaint investigation · Resident Rights · Deficient, Provider has date of correction (Aug 1, 2025)

  7. DPotential for more than minimal harm, isolated

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Complaint investigation · Resident Rights · Deficient, Provider has date of correction (Mar 17, 2025)

  8. DPotential for more than minimal harm, isolated

    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 17, 2025)

  9. EPotential for more than minimal harm, pattern

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Complaint investigation · Pharmacy Service · Deficient, Provider has date of correction (Sep 27, 2024)

  10. EPotential for more than minimal harm, pattern

    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Nutrition and Dietary · Deficient, Provider has date of correction (Sep 27, 2024)

  11. EPotential for more than minimal harm, pattern

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary · Deficient, Provider has date of correction (Sep 27, 2024)

  12. EPotential for more than minimal harm, pattern

    Provide and implement an infection prevention and control program.

    Infection Control · Deficient, Provider has date of correction (Sep 27, 2024)

  13. DPotential for more than minimal harm, isolated

    Allow residents to self-administer drugs if determined clinically appropriate.

    Resident Rights · Deficient, Provider has date of correction (Sep 27, 2024)

  14. DPotential for more than minimal harm, isolated

    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Complaint investigation · Resident Rights · Deficient, Provider has date of correction (Sep 27, 2024)

  15. DPotential for more than minimal harm, isolated

    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Complaint investigation · Resident Rights · Deficient, Provider has date of correction (Sep 27, 2024)

  16. DPotential for more than minimal harm, isolated

    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Complaint investigation · Resident Rights · Deficient, Provider has date of correction (Sep 27, 2024)

  17. DPotential for more than minimal harm, isolated

    Provide enough food/fluids to maintain a resident's health.

    Quality of Life and Care · Deficient, Provider has date of correction (Sep 27, 2024)

  18. DPotential for more than minimal harm, isolated

    Provide safe and appropriate respiratory care for a resident when needed.

    Quality of Life and Care · Deficient, Provider has date of correction (Sep 27, 2024)

  19. DPotential for more than minimal harm, isolated

    Ensure that residents are free from significant medication errors.

    Complaint investigation · Pharmacy Service · Deficient, Provider has date of correction (Feb 16, 2024)

  20. FPotential for more than minimal harm, widespread

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary · Deficient, Provider has date of correction (Aug 26, 2023)

  21. EPotential for more than minimal harm, pattern

    Provide and implement an infection prevention and control program.

    Infection Control · Deficient, Provider has date of correction (Aug 26, 2023)

  22. DPotential for more than minimal harm, isolated

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Resident Rights · Deficient, Provider has date of correction (Aug 26, 2023)

What severity letters A to L mean

Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".

Penalties, past three years

CMS lists no fines or payment denials for this home in the past three years.

Wisconsin homes averaged 0.9 fines and $48,150 in fine amounts; the national averages are 0.9 and $30,972.

Cost

Not in the public data. CMS does not publish what a nursing home charges.

Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.

Compared within Wisconsin

Common questions

What is the CMS star rating for River's Bend Health Services?

River's Bend Health Services has an overall rating of 3 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 3, staffing is 3 and quality measures is 2.

How many beds does River's Bend Health Services have?

River's Bend Health Services has 100 certified beds. It averages 83.8 residents per day, about 83.8% of its certified beds.

How much nursing care do residents get at River's Bend Health Services?

The home reports 3.56 hours of nurse staffing per resident per day, including 0.71 hours from registered nurses. The Wisconsin average is 4.21 hours and 0.99 hours from registered nurses.

Has River's Bend Health Services been fined?

CMS lists no fines for this home in the past three years.

Does River's Bend Health Services accept Medicare or Medicaid?

CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.

Guides for families looking at this home

Nearest nursing homes

Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Manitowoc County

Who to call in Wisconsin

These offices serve residents of every nursing home in Wisconsin.

Wisconsin staffing, bed-hold and Medicaid rules · Residents' rights in every state

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Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 525475. See this home's official record on Medicare.gov

See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.