Nursing homes in Massachusetts
Massachusetts has 341 Medicare- or Medicaid-certified nursing homes in 14 counties, with 40,920 certified beds in total. The state average CMS overall rating is 3.0 of 5 against a national average of 3.0, and homes report 3.86 nurse staffing hours per resident per day against 3.86 nationally.
Browse by cityBrowse by countyMassachusetts rules and contactsState averages
Massachusetts against the national average
| Measure | Massachusetts | United States |
|---|---|---|
| Overall rating (1 to 5) | 3.0 | 3.0 |
| Health inspection rating | 3.0 | 2.8 |
| Staffing rating | 3.1 | 2.9 |
| Nurse staffing hours per resident per day | 3.86 | 3.86 |
| Registered nurse hours per resident per day | 0.65 | 0.69 |
| Nursing staff turnover | 38.2% | 45.8% |
| Health deficiencies in the latest inspection | 6.8 | 9.2 |
| Fines per home, past three years | 0.8 | 0.9 |
Averages are published by CMS. Health inspection ratings are set within each state, so compare them across states with care.
Browse by city
- Worcester 16 homes
- Boston 11 homes
- Holyoke 8 homes
- Fall River 7 homes
- Lowell 7 homes
- Haverhill 6 homes
- New Bedford 6 homes
- Brockton 5 homes
- Danvers 5 homes
- Framingham 5 homes
- Peabody 5 homes
- Agawam 4 homes
- Braintree 4 homes
- Chelsea 4 homes
- Norwood 4 homes
- Pittsfield 4 homes
- Quincy 4 homes
- Beverly 3 homes
- Cambridge 3 homes
- East Longmeadow 3 homes
- Fairhaven 3 homes
- Fitchburg 3 homes
- Greenfield 3 homes
- Hingham 3 homes
- Lexington 3 homes
- Marlborough 3 homes
- Medford 3 homes
- Milford 3 homes
- Natick 3 homes
- Newburyport 3 homes
- North Andover 3 homes
- Plymouth 3 homes
- Taunton 3 homes
- Webster 3 homes
- Westborough 3 homes
- Weymouth 3 homes
Cities with at least 3 homes, by the city in each home's CMS address. Every home is also listed by county below.
Browse by county
- Barnstable County 15 homes
- Berkshire County 13 homes
- Bristol County 28 homes
- Dukes County 1 home
- Essex County 45 homes
- Franklin County 3 homes
- Hampden County 26 homes
- Hampshire County 5 homes
- Middlesex County 72 homes
- Nantucket County 1 home
- Norfolk County 33 homes
- Plymouth County 27 homes
- Suffolk County 22 homes
- Worcester County 50 homes
Nursing home rules and contacts in Massachusetts
Federal rules on residents' rights, discharge notices and Medicare coverage are the same in every state. These are the offices to call in Massachusetts, and the rules the state sets for itself.
- Long-term care ombudsman Massachusetts Long-Term Care Ombudsman Program 617-222-7495 (Long-Term Care Ombudsman line listed on the state's nursing and rest home ombudsman page. Local ombudsman programs are listed by city/town on the same page. MassOptions: 800-243-4636.) Anyone can bring a complaint to the ombudsman, on behalf of one resident or residents as a group.
- File a complaint about a nursing home Complaint Intake Unit, Division of Health Care Facility Licensure and Certification Massachusetts Department of Public Health800-462-5540 (24-hour Consumer Complaint Line. Main Intake Number 617-753-8150 (during business hours). Fax 617-753-8165. Mail: Complaint Intake Unit, 67 Forest Street, Marlborough, MA 01752. No online form; email is not accepted for complaint materials.) DPH says complaints must be made by fax, mail, or telephone. If the person filing is not the resident or legal surrogate, the resident or surrogate must sign a HIPAA form so DPH can share full details of the investigation outcome with the filer.
- Apply for Medicaid nursing home coverage MassHealth (Application for Health Coverage for Seniors and People Needing Long-Term-Care Services) MassHealth (Executive Office of Health and Human Services)800-841-2900 (MassHealth Customer Service Center, TDD/TTY 711. Other services Monday-Friday 8 a.m.-5 p.m.; self-service 24 hrs/day in English and Spanish.) The application can be submitted online, by mail (MassHealth Enrollment Center, Central Processing Unit, P.O. Box 290794, Charlestown, MA 02129-0214) or by fax (617-887-8799). MassHealth Enrollment Centers can help with applications.
- Minimum staffing
- Massachusetts requires long-term care facilities licensed as Level I (intensive nursing and rehabilitative care), Level II (skilled nursing care) or Level III (supportive nursing care) to provide, since April 1, 2021, at least 3.58 hours of care per resident per day, of which at least 0.508 hours must be care by a registered nurse. Staffing must also be sufficient to meet residents' nursing care needs based on acuity, resident assessments, care plans, census and other relevant factors. Source: 105 CMR 150.007(B)(2)-(5); 105 CMR 150.001 (definitions of Levels I-IV)
- Personal needs allowance (Medicaid)
- MassHealth's personal needs allowance for a resident of a nursing facility, licensed rest home or chronic-disease hospital is $72.80 per month. MassHealth lists the same $72.80 figure for 2023 through 2026. The amount was raised to $72.80 in 2007. Source: 130 CMR 520.026(A)(1); MassHealth Program financial guidelines; Long Term Care Facility Bulletin 96 (Nov. 2007)
- Holding a bed during a hospital stay or leave
- MassHealth pays a nursing facility to reserve a bed for up to 20 consecutive days while a MassHealth member is on medical leave (a hospital inpatient or observation stay), if the regulation's conditions are met; the bed may not be occupied while reserved. After a leave of 20 days or fewer, the home must let the member return unless the member no longer needs its services. If the hospital stay is longer than 20 days, or the bed-hold conditions are not met, the home must immediately readmit the member to the next available bed in a semiprivate room, unless the member no longer requires the home's services. MassHealth also pays for nonmedical leave of up to 10 days per 12-month period, if the regulation's conditions are met, including a written authorization from the attending physician or primary care provider in the member's record. Source: 130 CMR 456.425, 456.426, 456.427, 456.431, 456.432 (MassHealth Nursing Facility Manual, Transmittal Letter NF-64, 09/08/25)
- Discharge notice
- MassHealth's nursing facility transfer and discharge rules define a resident as anyone receiving care in a nursing facility, whether or not the person is a MassHealth member. The home must give at least 30 days' written notice (or notice as soon as practicable in listed situations, such as danger to health or safety, urgent medical needs, or a stay of under 30 days), hand-delivered to the resident and mailed to the legal representative, in 12-point or larger type, stating the right to a hearing before MassHealth's Board of Hearings, giving the name, address and phone number of the local long-term-care ombudsman office, and stating that free legal assistance may be available. If the hearing request reaches the Board within 30 days of the notice, the home must not move the resident until 30 days after the decision. By state law, a resident who requests a hearing may not be discharged unless a referee finds the home prepared the resident for a safe and orderly move to another safe and appropriate place. Source: 130 CMR 456.402, 456.701-456.704; M.G.L. c. 111, s. 70E
- When private funds run out
- Massachusetts Attorney General rules make it an unfair or deceptive practice for a nursing home that has a Medicaid provider agreement to require an applicant to agree to pay private rates for a set period before applying for Medicaid. A security deposit from a private-pay resident may not exceed one month's charges, must be held in an interest-bearing escrow account in a Massachusetts bank, and must be returned with interest within 30 days after notice that the resident is eligible for Medicaid long-term care coverage. A home with no Medicaid, Medicare or other public-program contract must disclose in writing, at admission and yearly, that a resident may be transferred or discharged if the resident stops paying privately. Source: 940 CMR 4.01, 4.02(8), 4.03(2)(a), 4.05(10) (Office of the Attorney General, under M.G.L. c. 93A, s. 2(c))
Checked against Massachusetts state sources on Oct 11, 2026. Rules and phone numbers change, so confirm with the office listed. For the rules that apply in every state, see residents' rights, how to file a complaint and how Medicaid pays for a nursing home.
Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026.