Maricopa County, Arizona · Nursing home
Arizona State Veteran Home-Phx
2 of 5 overall from CMS
4141 North S Herrera Way, Phoenix, AZ 85012
At a glance
- Overall rating 2 of 5 Below the state average of 3.3
- Nurse time per resident, per day 5.32 hours Above the state average of 3.98
- Nursing staff who left in a year 29.2% Below the state average of 45.1%
- Health citations, last 3 inspection cycles 42 3 at the harm level or above
- Fines in 3 years $23,296 3 fines
- Certified beds in use 48.0% of 200 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Arizona State Veteran Home-Phx is a 200-bed nursing home in Phoenix, Arizona (Maricopa County). CMS rates it 2 of 5 stars overall as of Sep 2026. It reports 5.32 nurse staffing hours per resident per day, above the Arizona average of 3.98. CMS lists 3 fines totaling $23,296 in the past three years.
- Certified beds
- 200
- Residents per day (average)
- 96.0
- Certified since
- 1996 (30 yrs)
Government - State Participates in Medicare and MedicaidCMS abuse citation icon: Yes
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
- Abuse citation icon. CMS assigns this icon when a home was cited for abuse where residents were found to be harmed, on its most recent standard inspection or on a complaint or infection-control inspection in the past 12 months, or was cited for abuse with potential harm in that period and again in the period before. Signs of abuse and how to report it
These labels are shown as CMS publishes them. They describe the inspection record, not what has changed since.
Terms used on this page
- CMS
- The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
- Certified beds
- The number of federally certified beds CMS lists for the home.
- Deficiency or citation
- A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
- Actual harm
- Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
- Immediate jeopardy
- Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
- Inspection cycle
- A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
- Special Focus Facility (SFF)
- A home CMS has placed under closer oversight because of its inspection record. More about the program
Questions to ask Arizona State Veteran Home-Phx
Chosen from this home's public data.
- CMS lists 3 fines totaling $23,296 in the past three years. What changed after the most recent one?Penalties in CMS data
- CMS counts 9 health deficiencies in the latest inspection cycle (the standard inspection on May 30, 2025 plus complaint and infection-control inspections); the Arizona average is 6.4. Which have been corrected?Inspection results in CMS data
- Reported nurse staffing is 4.58 hours per resident on weekends against 5.32 overall. Who covers Saturdays and Sundays?Weekend staffing in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 2 of 5 Arizona average 3.3
- Health inspections 1 of 5 Arizona average 2.8
- Staffing 5 of 5 Arizona average 2.9
- Quality measures 5 of 5 Arizona average 4.5
The vertical line marks the Arizona average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 5.32 h Arizona average 3.98
- Nurse aides 3.30 h Arizona average 2.24
- Licensed practical nurses 0.93 h Arizona average 1.04
- Registered nurses 1.08 h Arizona average 0.70
- All staff, weekends 4.58 h Arizona average 3.51
How much nurse staffing is enough? All bars share one scale, 0 to 9 hours. The vertical line marks the Arizona average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover29.2%
- Arizona average45.1%
- Registered nurse turnover54.8%
- Arizona average43.6%
Quality measures
CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Arizona and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.
Long-stay residents
| Measure | This home | Arizona | U.S. |
|---|---|---|---|
| ★ Percentage of long-stay residents whose need for help with daily activities has increased | 21.6% | 10.7% | 13.9% |
| Percentage of long-stay residents who lose too much weight | 5.8% | 5.3% | 5.2% |
| ★ Percentage of long-stay residents with a catheter inserted and left in their bladder | 1.1% | 0.8% | 0.8% |
| ★ Percentage of long-stay residents with a urinary tract infection | 8.4% | 1.2% | 1.6% |
| Percentage of long-stay residents who have depressive symptoms | 8.7% | 3.9% | 12.8% |
| Percentage of long-stay residents who were physically restrained | 0.0% | 0.3% | 0.1% |
| ★ Percentage of long-stay residents experiencing one or more falls with major injury | 2.1% | 2.1% | 3.2% |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 83.9% | 96.9% | 93.6% |
| ★ Percentage of long-stay residents whose ability to walk independently worsened | 12.7% | 12.8% | 14.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 14.1% | 21.0% | 19.5% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 91.0% | 94.6% | 95.5% |
| ★ Percentage of long-stay residents with pressure ulcers | 6.4% | 4.4% | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 18.9% | 20.6% | 19.0% |
| ★ Percentage of long-stay residents who received an antipsychotic medication | 8.2% | 10.6% | 15.4% |
| ★ Number of hospitalizations per 1000 long-stay resident days | 1.05 | 1.47 | 1.90 |
| ★ Number of outpatient emergency department visits per 1000 long-stay resident days | 0.62 | 1.42 | 1.78 |
Short-stay residents
| Measure | This home | Arizona | U.S. |
|---|---|---|---|
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 69.5% | 91.8% | 82.0% |
| ★ Percentage of short-stay residents who newly received an antipsychotic medication | 4.6% | 1.2% | 1.6% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 60.0% | 87.3% | 79.8% |
| ★ Percentage of short-stay residents who were rehospitalized after a nursing home admission | Too few residents or stays to report | 23.7% | 23.8% |
| ★ Percentage of short-stay residents who had an outpatient emergency department visit | Too few residents or stays to report | 10.4% | 12.0% |
Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov
Inspection history
Inspectors cited 42 health deficiencies in the three most recent inspection cycles. Of these, 3 involved actual harm; the rest were graded as no actual harm. 26 were cited in connection with a complaint investigation. The most recent citation at the harm level or above was on Jan 22, 2025: Ensure that residents are free from significant medication errors.
| Standard inspection | Health | Fire safety |
|---|---|---|
| May 30, 2025 | 9 | 8 |
| Jul 21, 2023 | 14 | 6 |
| May 26, 2022 | 19 | 5 |
Arizona homes averaged 6.4 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.
Health citations, three most recent inspection cycles (42)
-
DPotential for more than minimal harm, isolated
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Aug 6, 2026)
-
DPotential for more than minimal harm, isolated
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Aug 6, 2026)
-
DPotential for more than minimal harm, isolated
Respond appropriately to all alleged violations.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Aug 6, 2026)
-
DPotential for more than minimal harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Jun 11, 2026)
-
DPotential for more than minimal harm, isolated
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Dec 15, 2025)
Show 25 more
-
FPotential for more than minimal harm, widespread
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration · Deficient, Provider has date of correction (Jun 30, 2025)
-
EPotential for more than minimal harm, pattern
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 10, 2025)
-
DPotential for more than minimal harm, isolated
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jun 27, 2025)
-
DPotential for more than minimal harm, isolated
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service · Deficient, Provider has date of correction (Jul 2, 2025)
-
DPotential for more than minimal harm, isolated
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (May 23, 2025)
-
DPotential for more than minimal harm, isolated
Respond appropriately to all alleged violations.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (May 23, 2025)
-
EPotential for more than minimal harm, pattern
Respond appropriately to all alleged violations.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Apr 30, 2025)
-
DPotential for more than minimal harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Apr 30, 2025)
-
DPotential for more than minimal harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Apr 21, 2025)
-
GActual harm, isolated
Ensure that residents are free from significant medication errors.
Complaint investigation · Pharmacy Service · Deficient, Provider has date of correction (Apr 15, 2025)
-
DPotential for more than minimal harm, isolated
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Apr 21, 2025)
-
DPotential for more than minimal harm, isolated
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 5, 2025)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Feb 3, 2025)
-
EPotential for more than minimal harm, pattern
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Nov 15, 2024)
-
EPotential for more than minimal harm, pattern
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 25, 2024)
-
DPotential for more than minimal harm, isolated
Plan the resident's discharge to meet the resident's goals and needs.
Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 25, 2024)
-
GActual harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Jul 15, 2024)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Complaint investigation · Resident Rights · Deficient, Provider has date of correction (Jul 25, 2024)
-
DPotential for more than minimal harm, isolated
Respond appropriately to all alleged violations.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Jul 25, 2024)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Complaint investigation · Resident Rights · Deficient, Provider has date of correction (Apr 12, 2024)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Complaint investigation · Resident Rights · Deficient, Provider has date of correction (Apr 12, 2024)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Feb 25, 2024)
-
GActual harm, isolated
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Feb 2, 2024)
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Complaint investigation · Pharmacy Service · Deficient, Provider has date of correction (Mar 1, 2024)
-
DPotential for more than minimal harm, isolated
Provide and implement an infection prevention and control program.
Complaint investigation · Infection Control · Deficient, Provider has date of correction (Dec 18, 2023)
Showing the 30 most recent of 42.
What severity letters A to L mean
Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Dec 10, 2024 | Fine | $9,110 |
| Apr 22, 2024 | Fine | $6,743 |
| Apr 22, 2024 | Payment Denial | 3 days |
| Nov 2, 2023 | Fine | $7,443 |
Arizona homes averaged 0.5 fines and $8,928 in fine amounts; the national averages are 0.9 and $30,972.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within Arizona
Common questions
What is the CMS star rating for Arizona State Veteran Home-Phx?
Arizona State Veteran Home-Phx has an overall rating of 2 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 1, staffing is 5 and quality measures is 5.
How many beds does Arizona State Veteran Home-Phx have?
Arizona State Veteran Home-Phx has 200 certified beds. It averages 96.0 residents per day, about 48.0% of its certified beds.
How much nursing care do residents get at Arizona State Veteran Home-Phx?
The home reports 5.32 hours of nurse staffing per resident per day, including 1.08 hours from registered nurses. The Arizona average is 3.98 hours and 0.70 hours from registered nurses.
Has Arizona State Veteran Home-Phx been fined?
Yes. CMS lists 3 fines totaling $23,296 in the past three years. It also lists 1 payment denial.
Does Arizona State Veteran Home-Phx accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Guides for families looking at this home
- Understanding the recordWhat to ask on a nursing home tourQuestions that turn a home's public record into a useful conversation when you tour, plus what to look for yourself.
- Understanding the recordInspection severity letters A to LHow inspectors grade each deficiency by harm and by how many residents were affected.
- Understanding the recordHow to read CMS star ratingsWhat the overall, health inspection, staffing and quality measure ratings cover, and what they leave out.
Nearest nursing homes
- 3 of 5 Phoenix Mountain Post Acute 130beds 91.5%in use 3.26nurse hours a day
- 5 of 5 Ridgecrest Post Acute 200beds 85.6%in use 4.03nurse hours a day
- 3 of 5 Life Care Center of Paradise Valley 210beds 49.3%in use 3.75nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Maricopa County
Who to call in Arizona
These offices serve residents of every nursing home in Arizona.
- Long-term care ombudsman Arizona Long-Term Care Ombudsman Program (Office of Arizona State Long-Term Care Ombudsman Program) 602-542-6454 (Extension 9 (state office). Regional programs: Maricopa County 602-264-4357; Pima County 520-790-7262; Yavapai, Coconino, Navajo and Apache counties 877-521-3500; Mohave, La Paz and Yuma counties 928-217-7114; Pinal and Gila counties 520-836-2758; Cochise, Graham, Greenlee and Santa Cruz counties 520-432-2528 ext. 206. Navajo Nation 602-542-6454 or 602-542-6432; Inter-Tribal Council of Arizona 800-591-9370.) An advocate for residents and their families.
- File a complaint about a nursing home Arizona Department of Health Services, Bureau of Long-Term Care Licensing 602-364-2690 (Long Term Care Licensing. Complaints can also be filed with the online complaint form for long-term care facilities.) The state agency that inspects nursing homes.
Arizona staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 035234. See this home's official record on Medicare.gov
See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.