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Cook County, Illinois · Nursing home

Complete Care at the Boulevard

1 of 5 overall from CMS

5905 West Washington, Chicago, IL 60644

Call (773) 261-7074Directions

At a glance

Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.

Complete Care at the Boulevard is a 156-bed nursing home in Chicago, Illinois (Cook County). CMS rates it 1 of 5 stars overall as of Sep 2026. It reports 2.97 nurse staffing hours per resident per day, below the Illinois average of 3.45. CMS lists 5 fines totaling $300,062 in the past three years.

Certified beds
156
Residents per day (average)
123.7
Certified since
1996 (30 yrs)

For profit - Corporation Participates in Medicare and MedicaidPart of Complete Care (85 homes)CMS abuse citation icon: Yes

Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.

These labels are shown as CMS publishes them. They describe the inspection record, not what has changed since.

Terms used on this page
CMS
The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
Certified beds
The number of federally certified beds CMS lists for the home.
Deficiency or citation
A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
Actual harm
Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
Immediate jeopardy
Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
Inspection cycle
A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
Special Focus Facility (SFF)
A home CMS has placed under closer oversight because of its inspection record. More about the program

Questions to ask Complete Care at the Boulevard

Chosen from this home's public data.

  1. CMS lists 5 fines totaling $300,062 in the past three years. What changed after the most recent one?Penalties in CMS data
  2. CMS counts 23 health deficiencies in the latest inspection cycle (the standard inspection on Feb 7, 2025 plus complaint and infection-control inspections); the Illinois average is 12.6. Which have been corrected?Inspection results in CMS data
  3. Nursing staff turnover is 53.4%, above the Illinois average of 44.5%. How often would the same aides care for my relative?Turnover in CMS data

More in what to ask on a nursing home tour.

CMS star ratings

The vertical line marks the Illinois average. Ratings run from 1 to 5. How to read CMS star ratings

Nurse staffing

Hours of care per resident per day, as the home reported to CMS.

What these roles do

Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.

How much nurse staffing is enough? All bars share one scale, 0 to 8 hours. The vertical line marks the Illinois average; the national average for all nursing staff is 3.86 hours.

Quality measures

CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Illinois and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.

Long-stay residents

MeasureThis homeIllinoisU.S.
★ Percentage of long-stay residents whose need for help with daily activities has increased 15.1% 13.4% 13.9%
Percentage of long-stay residents who lose too much weight 8.5% 6.3% 5.2%
★ Percentage of long-stay residents with a catheter inserted and left in their bladder 0.5% 0.9% 0.8%
★ Percentage of long-stay residents with a urinary tract infection 0.2% 1.5% 1.6%
Percentage of long-stay residents who have depressive symptoms 85.6% 54.2% 12.8%
Percentage of long-stay residents who were physically restrained 0.0% 0.1% 0.1%
★ Percentage of long-stay residents experiencing one or more falls with major injury 0.9% 3.1% 3.2%
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 96.3% 90.3% 93.6%
★ Percentage of long-stay residents whose ability to walk independently worsened 15.7% 14.3% 14.1%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 6.5% 18.3% 19.5%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 94.6% 91.8% 95.5%
★ Percentage of long-stay residents with pressure ulcers 3.7% 4.8% 4.6%
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 19.6% 20.6% 19.0%
★ Percentage of long-stay residents who received an antipsychotic medication 15.2% 21.7% 15.4%
★ Number of hospitalizations per 1000 long-stay resident days 1.23 2.02 1.90
★ Number of outpatient emergency department visits per 1000 long-stay resident days 1.16 2.22 1.78

Short-stay residents

MeasureThis homeIllinoisU.S.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 78.6% 69.7% 82.0%
★ Percentage of short-stay residents who newly received an antipsychotic medication 0.0% 2.2% 1.6%
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 80.8% 63.1% 79.8%
★ Percentage of short-stay residents who were rehospitalized after a nursing home admission 17.3% 26.1% 23.8%
★ Percentage of short-stay residents who had an outpatient emergency department visit 6.2% 13.9% 12.0%

Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov

Inspection history

Inspectors cited 81 health deficiencies in the three most recent inspection cycles. Of these, 3 were at the immediate jeopardy level and 7 involved actual harm; the rest were graded as no actual harm. 32 were cited in connection with a complaint investigation. The most recent citation at the harm level or above was on Sep 25, 2025: Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Deficiencies by inspection cycle
Standard inspectionHealthFire safety
Feb 7, 2025231
Mar 22, 2024260
Apr 7, 2023320

Illinois homes averaged 12.6 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.

Health citations, three most recent inspection cycles (81)

  1. DPotential for more than minimal harm, isolated

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Jul 16, 2026)

  2. DPotential for more than minimal harm, isolated

    Ensure services provided by the nursing facility meet professional standards of quality.

    Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (May 17, 2026)

  3. DPotential for more than minimal harm, isolated

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (May 16, 2026)

  4. DPotential for more than minimal harm, isolated

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (May 16, 2026)

  5. FPotential for more than minimal harm, widespread

    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Complaint investigation · Nutrition and Dietary · Deficient, Provider has date of correction (Mar 30, 2026)

Show 25 more

  1. FPotential for more than minimal harm, widespread

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Complaint investigation · Nutrition and Dietary · Deficient, Provider has date of correction (Mar 30, 2026)

  2. DPotential for more than minimal harm, isolated

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Apr 1, 2026)

  3. GActual harm, isolated

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Oct 13, 2025)

  4. DPotential for more than minimal harm, isolated

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Aug 8, 2025)

  5. GActual harm, isolated

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Mar 25, 2025)

  6. FPotential for more than minimal harm, widespread

    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Nursing and Physician Services · Deficient, Provider has date of correction (Feb 28, 2025)

  7. FPotential for more than minimal harm, widespread

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary · Deficient, Provider has date of correction (Feb 28, 2025)

  8. FPotential for more than minimal harm, widespread

    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Infection Control · Deficient, Provider has date of correction (Feb 28, 2025)

  9. EPotential for more than minimal harm, pattern

    PASARR screening for Mental disorders or Intellectual Disabilities

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Feb 28, 2025)

  10. EPotential for more than minimal harm, pattern

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Pharmacy Service · Deficient, Provider has date of correction (Feb 28, 2025)

  11. EPotential for more than minimal harm, pattern

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Pharmacy Service · Deficient, Provider has date of correction (Feb 28, 2025)

  12. EPotential for more than minimal harm, pattern

    Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Infection Control · Deficient, Provider has date of correction (Feb 28, 2025)

  13. DPotential for more than minimal harm, isolated

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Resident Rights · Deficient, Provider has date of correction (Feb 28, 2025)

  14. DPotential for more than minimal harm, isolated

    Allow residents to self-administer drugs if determined clinically appropriate.

    Resident Rights · Deficient, Provider has date of correction (Feb 28, 2025)

  15. DPotential for more than minimal harm, isolated

    Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

    Resident Rights · Deficient, Provider has date of correction (Feb 28, 2025)

  16. DPotential for more than minimal harm, isolated

    Keep residents' personal and medical records private and confidential.

    Resident Rights · Deficient, Provider has date of correction (Feb 28, 2025)

  17. DPotential for more than minimal harm, isolated

    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Quality of Life and Care · Deficient, Provider has date of correction (Feb 28, 2025)

  18. DPotential for more than minimal harm, isolated

    Ensure medication error rates are not 5 percent or greater.

    Pharmacy Service · Deficient, Provider has date of correction (Feb 28, 2025)

  19. DPotential for more than minimal harm, isolated

    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Nutrition and Dietary · Deficient, Provider has date of correction (Feb 28, 2025)

  20. DPotential for more than minimal harm, isolated

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Feb 28, 2025)

  21. DPotential for more than minimal harm, isolated

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Jan 8, 2025)

  22. JImmediate jeopardy, isolated

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Jan 3, 2025)

  23. JImmediate jeopardy, isolated

    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Jan 3, 2025)

  24. EPotential for more than minimal harm, pattern

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Jan 4, 2025)

  25. EPotential for more than minimal harm, pattern

    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Complaint investigation · Nursing and Physician Services · Deficient, Provider has date of correction (Jan 3, 2025)

Showing the 30 most recent of 81.

What severity letters A to L mean

Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".

Penalties, past three years

DateTypeAmount
Sep 25, 2025Fine$30,167
Feb 7, 2025Fine$21,271
Dec 9, 2024Fine$103,732
Dec 9, 2024Payment Denial6 days
Oct 7, 2024Payment Denial4 days
Feb 29, 2024Fine$87,850
Feb 29, 2024Payment Denial27 days
Nov 28, 2023Fine$57,042
Nov 28, 2023Payment Denial45 days

Illinois homes averaged 2.2 fines and $111,013 in fine amounts; the national averages are 0.9 and $30,972.

Cost

Not in the public data. CMS does not publish what a nursing home charges.

Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.

Compared within Illinois

Common questions

What is the CMS star rating for Complete Care at the Boulevard?

Complete Care at the Boulevard has an overall rating of 1 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 1, staffing is 1 and quality measures is 4.

How many beds does Complete Care at the Boulevard have?

Complete Care at the Boulevard has 156 certified beds. It averages 123.7 residents per day, about 79.3% of its certified beds.

How much nursing care do residents get at Complete Care at the Boulevard?

The home reports 2.97 hours of nurse staffing per resident per day, including 0.39 hours from registered nurses. The Illinois average is 3.45 hours and 0.72 hours from registered nurses.

Has Complete Care at the Boulevard been fined?

Yes. CMS lists 5 fines totaling $300,062 in the past three years. It also lists 4 payment denials.

Does Complete Care at the Boulevard accept Medicare or Medicaid?

CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.

Guides for families looking at this home

Nearest nursing homes

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Who to call in Illinois

These offices serve residents of every nursing home in Illinois.

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Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 145885. See this home's official record on Medicare.gov

See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.