Middlesex County, Massachusetts · Nursing home
Carleton-Willard Village Retirement & Nursing Ctr
5 of 5 overall from CMS
100 Old Billerica Road, Bedford, MA 01730
At a glance
- Overall rating 5 of 5 Above the state average of 3.0
- Nurse time per resident, per day 5.17 hours Above the state average of 3.86
- Nursing staff who left in a year 32.3% Below the state average of 38.2%
- Health citations, last 3 inspection cycles 11 5 at the harm level or above
- Fines in 3 years $25,497 2 fines
- Certified beds in use 51.6% of 179 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Carleton-Willard Village Retirement & Nursing Ctr is a 179-bed nursing home in Bedford, Massachusetts (Middlesex County). CMS rates it 5 of 5 stars overall as of Sep 2026. It reports 5.17 nurse staffing hours per resident per day, above the Massachusetts average of 3.86. CMS lists 2 fines totaling $25,497 in the past three years.
- Certified beds
- 179
- Residents per day (average)
- 92.3
- Certified since
- 1983 (43 yrs)
Non profit - Corporation Participates in Medicare and MedicaidContinuing care retirement community
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
Terms used on this page
- CMS
- The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
- Certified beds
- The number of federally certified beds CMS lists for the home.
- Deficiency or citation
- A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
- Actual harm
- Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
- Immediate jeopardy
- Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
- Inspection cycle
- A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
- Special Focus Facility (SFF)
- A home CMS has placed under closer oversight because of its inspection record. More about the program
Questions to ask Carleton-Willard Village Retirement & Nursing Ctr
Chosen from this home's public data.
- CMS lists 2 fines totaling $25,497 in the past three years. What changed after the most recent one?Penalties in CMS data
- About 51.6% of certified beds are in use on an average day. Are any units closed, or are admissions limited?Certified beds and average residents in CMS data
- What is the daily private-pay rate, and are Medicaid beds available now?CMS does not publish prices
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 5 of 5 Massachusetts average 3.0
- Health inspections 3 of 5 Massachusetts average 3.0
- Staffing 5 of 5 Massachusetts average 3.1
- Quality measures 5 of 5 Massachusetts average 3.3
The vertical line marks the Massachusetts average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 5.17 h Massachusetts average 3.86
- Nurse aides 3.33 h Massachusetts average 2.25
- Licensed practical nurses 0.87 h Massachusetts average 0.95
- Registered nurses 0.97 h Massachusetts average 0.65
- All staff, weekends 4.93 h Massachusetts average 3.48
How much nurse staffing is enough? All bars share one scale, 0 to 9 hours. The vertical line marks the Massachusetts average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover32.3%
- Massachusetts average38.2%
- Registered nurse turnover25.9%
- Massachusetts average42.6%
- Administrators who left0
Quality measures
CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Massachusetts and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.
Long-stay residents
| Measure | This home | Massachusetts | U.S. |
|---|---|---|---|
| ★ Percentage of long-stay residents whose need for help with daily activities has increased | 18.6% | 16.4% | 13.9% |
| Percentage of long-stay residents who lose too much weight | 2.9% | 5.1% | 5.2% |
| ★ Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.0% | 0.8% | 0.8% |
| ★ Percentage of long-stay residents with a urinary tract infection | 1.7% | 1.8% | 1.6% |
| Percentage of long-stay residents who have depressive symptoms | 0.6% | 15.5% | 12.8% |
| Percentage of long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% |
| ★ Percentage of long-stay residents experiencing one or more falls with major injury | 4.2% | 3.4% | 3.2% |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 98.9% | 92.6% | 93.6% |
| ★ Percentage of long-stay residents whose ability to walk independently worsened | 13.0% | 15.4% | 14.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 17.6% | 19.5% | 19.5% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 98.9% | 94.8% | 95.5% |
| ★ Percentage of long-stay residents with pressure ulcers | 2.4% | 4.2% | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 22.1% | 21.2% | 19.0% |
| ★ Percentage of long-stay residents who received an antipsychotic medication | 11.4% | 21.4% | 15.4% |
| ★ Number of hospitalizations per 1000 long-stay resident days | 1.34 | 1.88 | 1.90 |
| ★ Number of outpatient emergency department visits per 1000 long-stay resident days | 1.10 | 1.50 | 1.78 |
Short-stay residents
| Measure | This home | Massachusetts | U.S. |
|---|---|---|---|
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 88.5% | 78.3% | 82.0% |
| ★ Percentage of short-stay residents who newly received an antipsychotic medication | 0.0% | 1.4% | 1.6% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 88.6% | 77.7% | 79.8% |
| ★ Percentage of short-stay residents who were rehospitalized after a nursing home admission | 10.2% | 25.7% | 23.8% |
| ★ Percentage of short-stay residents who had an outpatient emergency department visit | 12.7% | 11.9% | 12.0% |
Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov
Inspection history
Inspectors cited 11 health deficiencies in the three most recent inspection cycles. Of these, 3 were at the immediate jeopardy level and 2 involved actual harm; the rest were graded as no actual harm. 9 were cited in connection with a complaint investigation. The most recent citation at the harm level or above was on Jun 10, 2025: Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
| Standard inspection | Health | Fire safety |
|---|---|---|
| May 13, 2026 | 0 | 7 |
| Feb 7, 2025 | 5 | 9 |
| Feb 15, 2024 | 6 | 3 |
Massachusetts homes averaged 6.8 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.
Health citations, three most recent inspection cycles (11)
-
JImmediate jeopardy, isolated
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Past Non-Compliance (Jun 9, 2025)
-
JImmediate jeopardy, isolated
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Complaint investigation · Resident Assessment and Care Planning · Past Non-Compliance (Jun 9, 2025)
-
JImmediate jeopardy, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint investigation · Quality of Life and Care · Past Non-Compliance (Jun 9, 2025)
-
EPotential for more than minimal harm, pattern
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (Mar 12, 2025)
-
DPotential for more than minimal harm, isolated
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 12, 2025)
Show 6 more
-
GActual harm, isolated
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 5, 2024)
-
GActual harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Jul 5, 2024)
-
DPotential for more than minimal harm, isolated
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Jul 5, 2024)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Oct 11, 2023)
-
DPotential for more than minimal harm, isolated
Ensure that residents are free from significant medication errors.
Complaint investigation · Pharmacy Service · Deficient, Provider has date of correction (Oct 11, 2023)
-
DPotential for more than minimal harm, isolated
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Oct 11, 2023)
What severity letters A to L mean
Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Jun 10, 2025 | Fine | $16,985 |
| May 29, 2024 | Fine | $8,512 |
Massachusetts homes averaged 0.8 fines and $34,265 in fine amounts; the national averages are 0.9 and $30,972.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within Massachusetts
- Size25 of 341 by certified beds
- Massachusetts average residents per day98.5
- ChainNone listed
- Resident or family councilBoth
- Homes in Middlesex County72
Common questions
What is the CMS star rating for Carleton-Willard Village Retirement & Nursing Ctr?
Carleton-Willard Village Retirement & Nursing Ctr has an overall rating of 5 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 3, staffing is 5 and quality measures is 5.
How many beds does Carleton-Willard Village Retirement & Nursing Ctr have?
Carleton-Willard Village Retirement & Nursing Ctr has 179 certified beds. It averages 92.3 residents per day, about 51.6% of its certified beds.
How much nursing care do residents get at Carleton-Willard Village Retirement & Nursing Ctr?
The home reports 5.17 hours of nurse staffing per resident per day, including 0.97 hours from registered nurses. The Massachusetts average is 3.86 hours and 0.65 hours from registered nurses.
Has Carleton-Willard Village Retirement & Nursing Ctr been fined?
Yes. CMS lists 2 fines totaling $25,497 in the past three years.
Does Carleton-Willard Village Retirement & Nursing Ctr accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Guides for families looking at this home
- Understanding the recordWhat to ask on a nursing home tourQuestions that turn a home's public record into a useful conversation when you tour, plus what to look for yourself.
- Understanding the recordInspection severity letters A to LHow inspectors grade each deficiency by harm and by how many residents were affected.
- Understanding the recordHow to read CMS star ratingsWhat the overall, health inspection, staffing and quality measure ratings cover, and what they leave out.
Nearest nursing homes
- 1 of 5 Meadow Green Nursing and Rehabilitation Center 123beds 74.7%in use 3.92nurse hours a day
- 5 of 5 The Commons Skilled Nursing & Rehabilitation 32beds 86.2%in use 5.99nurse hours a day
- 2 of 5 Woburn Rehabilitation and Nursing Center 140beds 75.6%in use 3.95nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Middlesex County
Who to call in Massachusetts
These offices serve residents of every nursing home in Massachusetts.
- Long-term care ombudsman Massachusetts Long-Term Care Ombudsman Program 617-222-7495 (Long-Term Care Ombudsman line listed on the state's nursing and rest home ombudsman page. Local ombudsman programs are listed by city/town on the same page. MassOptions: 800-243-4636.) An advocate for residents and their families.
- File a complaint about a nursing home Complaint Intake Unit, Division of Health Care Facility Licensure and Certification 800-462-5540 (24-hour Consumer Complaint Line. Main Intake Number 617-753-8150 (during business hours). Fax 617-753-8165. Mail: Complaint Intake Unit, 67 Forest Street, Marlborough, MA 01752. No online form; email is not accepted for complaint materials.) The state agency that inspects nursing homes.
Massachusetts staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 225273. See this home's official record on Medicare.gov
See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.