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Worcester County, Massachusetts · Nursing home

Wachusett Manor

3 of 5 overall from CMS

32 Hospital Hill Road, Gardner, MA 01440

Call (978) 632-5477Directions

At a glance

Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.

Wachusett Manor is a 96-bed nursing home in Gardner, Massachusetts (Worcester County). CMS rates it 3 of 5 stars overall as of Sep 2026. It reports 3.29 nurse staffing hours per resident per day, below the Massachusetts average of 3.86. CMS lists no fines in the past three years.

Certified beds
96
Residents per day (average)
90.3
Certified since
1991 (35 yrs)

For profit - Limited Liability company Participates in Medicare and MedicaidPart of Ephram Lahasky (22 homes)

Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.

Terms used on this page
CMS
The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
Certified beds
The number of federally certified beds CMS lists for the home.
Deficiency or citation
A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
Actual harm
Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
Immediate jeopardy
Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
Inspection cycle
A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
Special Focus Facility (SFF)
A home CMS has placed under closer oversight because of its inspection record. More about the program

Questions to ask Wachusett Manor

Chosen from this home's public data.

  1. Nursing staff turnover is 43.5%, above the Massachusetts average of 38.2%. How often would the same aides care for my relative?Turnover in CMS data
  2. Registered nurse time is 0.43 hours per resident per day; the Massachusetts average is 0.65. Is an RN on site overnight?RN staffing in CMS data
  3. What is the daily private-pay rate, and are Medicaid beds available now?CMS does not publish prices

More in what to ask on a nursing home tour.

CMS star ratings

The vertical line marks the Massachusetts average. Ratings run from 1 to 5. How to read CMS star ratings

Nurse staffing

Hours of care per resident per day, as the home reported to CMS.

What these roles do

Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.

How much nurse staffing is enough? All bars share one scale, 0 to 9 hours. The vertical line marks the Massachusetts average; the national average for all nursing staff is 3.86 hours.

Quality measures

CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Massachusetts and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.

Long-stay residents

MeasureThis homeMassachusettsU.S.
★ Percentage of long-stay residents whose need for help with daily activities has increased 13.0% 16.4% 13.9%
Percentage of long-stay residents who lose too much weight 4.1% 5.1% 5.2%
★ Percentage of long-stay residents with a catheter inserted and left in their bladder 0.0% 0.8% 0.8%
★ Percentage of long-stay residents with a urinary tract infection 0.3% 1.8% 1.6%
Percentage of long-stay residents who have depressive symptoms 90.0% 15.5% 12.8%
Percentage of long-stay residents who were physically restrained 0.0% 0.1% 0.1%
★ Percentage of long-stay residents experiencing one or more falls with major injury 0.3% 3.4% 3.2%
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0% 92.6% 93.6%
★ Percentage of long-stay residents whose ability to walk independently worsened 9.4% 15.4% 14.1%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 24.5% 19.5% 19.5%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0% 94.8% 95.5%
★ Percentage of long-stay residents with pressure ulcers 4.8% 4.2% 4.6%
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 9.5% 21.2% 19.0%
★ Percentage of long-stay residents who received an antipsychotic medication 19.6% 21.4% 15.4%
★ Number of hospitalizations per 1000 long-stay resident days 1.39 1.88 1.90
★ Number of outpatient emergency department visits per 1000 long-stay resident days 2.12 1.50 1.78

Short-stay residents

MeasureThis homeMassachusettsU.S.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.6% 78.3% 82.0%
★ Percentage of short-stay residents who newly received an antipsychotic medication 0.0% 1.4% 1.6%
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 98.9% 77.7% 79.8%
★ Percentage of short-stay residents who were rehospitalized after a nursing home admission 29.4% 25.7% 23.8%
★ Percentage of short-stay residents who had an outpatient emergency department visit 14.5% 11.9% 12.0%

Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov

Inspection history

Inspectors cited 42 health deficiencies in the three most recent inspection cycles. Of these, 3 were at the immediate jeopardy level; the rest were graded as no actual harm. 2 were cited in connection with a complaint investigation. The most recent citation at the harm level or above was on May 16, 2023: Ensure services provided by the nursing facility meet professional standards of quality.

Deficiencies by inspection cycle
Standard inspectionHealthFire safety
Sep 26, 202553
Aug 13, 20241110
May 16, 2023264

Massachusetts homes averaged 6.8 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.

Health citations, three most recent inspection cycles (42)

  1. EPotential for more than minimal harm, pattern

    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Resident Rights · Deficient, Provider has date of correction (Oct 7, 2025)

  2. DPotential for more than minimal harm, isolated

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Resident Rights · Deficient, Provider has date of correction (Oct 7, 2025)

  3. DPotential for more than minimal harm, isolated

    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Resident Rights · Deficient, Provider has date of correction (Oct 7, 2025)

  4. DPotential for more than minimal harm, isolated

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Oct 7, 2025)

  5. DPotential for more than minimal harm, isolated

    Provide and implement an infection prevention and control program.

    Infection Control · Deficient, Provider has date of correction (Oct 7, 2025)

Show 25 more

  1. DPotential for more than minimal harm, isolated

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Complaint investigation · Resident Rights · Past Non-Compliance (Jun 19, 2025)

  2. DPotential for more than minimal harm, isolated

    Ensure services provided by the nursing facility meet professional standards of quality.

    Complaint investigation · Resident Assessment and Care Planning · Past Non-Compliance (Jun 19, 2025)

  3. EPotential for more than minimal harm, pattern

    Provide and implement an infection prevention and control program.

    Infection Control · Deficient, Provider has date of correction (Sep 6, 2024)

  4. EPotential for more than minimal harm, pattern

    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Environmental · Deficient, Provider has date of correction (Sep 15, 2024)

  5. DPotential for more than minimal harm, isolated

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Resident Rights · Deficient, Provider has date of correction (Sep 4, 2024)

  6. DPotential for more than minimal harm, isolated

    Ensure services provided by the nursing facility meet professional standards of quality.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Sep 6, 2024)

  7. DPotential for more than minimal harm, isolated

    Provide safe and appropriate respiratory care for a resident when needed.

    Quality of Life and Care · Deficient, Provider has date of correction (Sep 6, 2024)

  8. DPotential for more than minimal harm, isolated

    Provide care or services that was trauma informed and/or culturally competent.

    Quality of Life and Care · Deficient, Provider has date of correction (Aug 21, 2024)

  9. DPotential for more than minimal harm, isolated

    Provide or obtain dental services for each resident.

    Quality of Life and Care · Deficient, Provider has date of correction (Sep 6, 2024)

  10. DPotential for more than minimal harm, isolated

    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Environmental · Deficient, Provider has date of correction (Aug 13, 2024)

  11. CPotential for minimal harm, widespread

    Ensure each resident receives an accurate assessment.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Aug 27, 2024)

  12. JImmediate jeopardy, isolated

    Ensure services provided by the nursing facility meet professional standards of quality.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (May 23, 2023)

  13. JImmediate jeopardy, isolated

    Provide safe and appropriate respiratory care for a resident when needed.

    Quality of Life and Care · Deficient, Provider has date of correction (May 23, 2023)

  14. JImmediate jeopardy, isolated

    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Nursing and Physician Services · Deficient, Provider has date of correction (May 23, 2023)

  15. FPotential for more than minimal harm, widespread

    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Administration · Deficient, Provider has date of correction (May 23, 2023)

  16. FPotential for more than minimal harm, widespread

    Provide and implement an infection prevention and control program.

    Infection Control · Deficient, Provider has date of correction (May 23, 2023)

  17. FPotential for more than minimal harm, widespread

    Ensure staff are vaccinated for COVID-19

    Infection Control · Deficient, Provider has date of correction (May 23, 2023)

  18. EPotential for more than minimal harm, pattern

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Quality of Life and Care · Deficient, Provider has date of correction (May 23, 2023)

  19. EPotential for more than minimal harm, pattern

    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Administration · Deficient, Provider has date of correction (May 23, 2023)

  20. EPotential for more than minimal harm, pattern

    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Infection Control · Deficient, Provider has date of correction (May 23, 2023)

  21. DPotential for more than minimal harm, isolated

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Resident Rights · Deficient, Provider has date of correction (May 23, 2023)

  22. DPotential for more than minimal harm, isolated

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Resident Rights · Deficient, Provider has date of correction (May 23, 2023)

  23. DPotential for more than minimal harm, isolated

    Assess the resident when there is a significant change in condition

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (May 23, 2023)

  24. DPotential for more than minimal harm, isolated

    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (May 23, 2023)

  25. DPotential for more than minimal harm, isolated

    Ensure each resident receives an accurate assessment.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (May 23, 2023)

Showing the 30 most recent of 42.

What severity letters A to L mean

Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".

Penalties, past three years

CMS lists no fines or payment denials for this home in the past three years.

Massachusetts homes averaged 0.8 fines and $34,265 in fine amounts; the national averages are 0.9 and $30,972.

Cost

Not in the public data. CMS does not publish what a nursing home charges.

Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.

Compared within Massachusetts

Common questions

What is the CMS star rating for Wachusett Manor?

Wachusett Manor has an overall rating of 3 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 3, staffing is 2 and quality measures is 4.

How many beds does Wachusett Manor have?

Wachusett Manor has 96 certified beds. It averages 90.3 residents per day, about 94.1% of its certified beds.

How much nursing care do residents get at Wachusett Manor?

The home reports 3.29 hours of nurse staffing per resident per day, including 0.43 hours from registered nurses. The Massachusetts average is 3.86 hours and 0.65 hours from registered nurses.

Has Wachusett Manor been fined?

CMS lists no fines for this home in the past three years.

Does Wachusett Manor accept Medicare or Medicaid?

CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.

Guides for families looking at this home

Nearest nursing homes

Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Worcester County

Who to call in Massachusetts

These offices serve residents of every nursing home in Massachusetts.

Massachusetts staffing, bed-hold and Medicaid rules · Residents' rights in every state

Call (978) 632-5477 Compare

Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 225533. See this home's official record on Medicare.gov

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