Hennepin County, Minnesota · Nursing home
The Terrace at Crystal LLC
Not rated
3245 Vera Cruz Avenue North, Crystal, MN 55422
At a glance
- Overall rating Not rated
- Nurse time per resident, per day 4.78 hours Above the state average of 4.19
- Nursing staff who left in a year 34.7% Below the state average of 42.2%
- Health citations, last 3 inspection cycles 147 11 at the harm level or above
- Fines in 3 years $80,370 7 fines
- Certified beds in use 80.4% of 85 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
The Terrace at Crystal LLC is a 85-bed nursing home in Crystal, Minnesota (Hennepin County). CMS has not published an overall star rating for it as of Sep 2026. It reports 4.78 nurse staffing hours per resident per day, above the Minnesota average of 4.19. CMS lists 7 fines totaling $80,370 in the past three years.
- Certified beds
- 85
- Residents per day (average)
- 68.3
- Certified since
- 1984 (42 yrs)
For profit - Limited Liability company Participates in Medicare and MedicaidCMS Special Focus: SFF
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
- Special Focus Facility. CMS has placed this home under closer oversight because of its inspection record. CMS does not publish star ratings for a home while it is in the program. What a Special Focus Facility is
These labels are shown as CMS publishes them. They describe the inspection record, not what has changed since.
Terms used on this page
- CMS
- The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
- Certified beds
- The number of federally certified beds CMS lists for the home.
- Deficiency or citation
- A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
- Actual harm
- Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
- Immediate jeopardy
- Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
- Inspection cycle
- A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
- Special Focus Facility (SFF)
- A home CMS has placed under closer oversight because of its inspection record. More about the program
Questions to ask The Terrace at Crystal LLC
Chosen from this home's public data.
- CMS lists this home in its Special Focus Facility program. What is the improvement plan, and what has changed so far?Special Focus status in CMS data
- CMS lists 7 fines totaling $80,370 in the past three years. What changed after the most recent one?Penalties in CMS data
- CMS counts 32 health deficiencies in the latest inspection cycle (the standard inspection on Jun 5, 2026 plus complaint and infection-control inspections); the Minnesota average is 7.1. Which have been corrected?Inspection results in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall Not rated Minnesota average 3.2
- Health inspections Not rated Minnesota average 2.8
- Staffing Not rated Minnesota average 4.1
- Quality measures Not rated Minnesota average 3.1
The vertical line marks the Minnesota average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 4.78 h Minnesota average 4.19
- Nurse aides 3.15 h Minnesota average 2.52
- Licensed practical nurses 1.06 h Minnesota average 0.61
- Registered nurses 0.57 h Minnesota average 1.06
- All staff, weekends 4.36 h Minnesota average 3.71
How much nurse staffing is enough? All bars share one scale, 0 to 10 hours. The vertical line marks the Minnesota average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover34.7%
- Minnesota average42.2%
- Registered nurse turnover57.1%
- Minnesota average38.6%
- Administrators who left3
Quality measures
CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Minnesota and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.
Long-stay residents
| Measure | This home | Minnesota | U.S. |
|---|---|---|---|
| ★ Percentage of long-stay residents whose need for help with daily activities has increased | 22.7% | 18.2% | 13.9% |
| Percentage of long-stay residents who lose too much weight | 8.0% | 4.1% | 5.2% |
| ★ Percentage of long-stay residents with a catheter inserted and left in their bladder | 1.6% | 1.9% | 0.8% |
| ★ Percentage of long-stay residents with a urinary tract infection | 2.8% | 2.6% | 1.6% |
| Percentage of long-stay residents who have depressive symptoms | 8.1% | 4.1% | 12.8% |
| Percentage of long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% |
| ★ Percentage of long-stay residents experiencing one or more falls with major injury | 0.0% | 4.0% | 3.2% |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 96.7% | 97.4% | 93.6% |
| ★ Percentage of long-stay residents whose ability to walk independently worsened | 18.5% | 20.5% | 14.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 6.7% | 12.5% | 19.5% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 95.0% | 96.1% | 95.5% |
| ★ Percentage of long-stay residents with pressure ulcers | 12.3% | 5.2% | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 23.4% | 24.5% | 19.0% |
| ★ Percentage of long-stay residents who received an antipsychotic medication | 13.2% | 17.1% | 15.4% |
| ★ Number of hospitalizations per 1000 long-stay resident days | Too few residents or stays to report | 1.61 | 1.90 |
| ★ Number of outpatient emergency department visits per 1000 long-stay resident days | Too few residents or stays to report | 1.90 | 1.78 |
Short-stay residents
| Measure | This home | Minnesota | U.S. |
|---|---|---|---|
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 81.3% | 88.1% | 82.0% |
| ★ Percentage of short-stay residents who newly received an antipsychotic medication | 4.1% | 1.9% | 1.6% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 32.4% | 82.7% | 79.8% |
| ★ Percentage of short-stay residents who were rehospitalized after a nursing home admission | 24.1% | 23.5% | 23.8% |
| ★ Percentage of short-stay residents who had an outpatient emergency department visit | 13.2% | 14.8% | 12.0% |
Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov
Inspection history
Inspectors cited 147 health deficiencies in the three most recent inspection cycles. Of these, 7 were at the immediate jeopardy level and 4 involved actual harm; the rest were graded as no actual harm. 79 were cited in connection with a complaint investigation. The most recent citation at the harm level or above was on Jun 5, 2026: Provide and implement an infection prevention and control program.
| Standard inspection | Health | Fire safety |
|---|---|---|
| Jun 5, 2026 | 32 | 3 |
| Dec 8, 2025 | 42 | 4 |
| Jul 2, 2025 | 73 | 5 |
Minnesota homes averaged 7.1 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.
Health citations, three most recent inspection cycles (147)
-
JImmediate jeopardy, isolated
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has no plan of correction
-
GActual harm, isolated
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · Deficient, Provider has no plan of correction
-
FPotential for more than minimal harm, widespread
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care · Deficient, Provider has no plan of correction
-
FPotential for more than minimal harm, widespread
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · Deficient, Provider has no plan of correction
-
FPotential for more than minimal harm, widespread
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration · Deficient, Provider has no plan of correction
Show 25 more
-
FPotential for more than minimal harm, widespread
Provide training in compliance and ethics.
Administration · Deficient, Provider has no plan of correction
-
EPotential for more than minimal harm, pattern
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint investigation · Quality of Life and Care · Deficient, Provider has no plan of correction
-
EPotential for more than minimal harm, pattern
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Complaint investigation · Environmental · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Reasonably accommodate the needs and preferences of each resident.
Resident Rights · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Provide activities to meet all resident's needs.
Quality of Life and Care · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nursing and Physician Services · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Keep all essential equipment working safely.
Complaint investigation · Environmental · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Environmental · Deficient, Provider has no plan of correction
-
CPotential for minimal harm, widespread
Post nurse staffing information every day.
Complaint investigation · Nursing and Physician Services · Deficient, Provider has no plan of correction
-
DPotential for more than minimal harm, isolated
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Complaint investigation · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (May 6, 2026)
-
DPotential for more than minimal harm, isolated
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Complaint investigation · Resident Rights · Deficient, Provider has date of correction (May 6, 2026)
-
DPotential for more than minimal harm, isolated
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Complaint investigation · Resident Rights · Deficient, Provider has date of correction (May 6, 2026)
-
EPotential for more than minimal harm, pattern
Ensure services provided by the nursing facility meet professional standards of quality.
Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (May 9, 2026)
-
DPotential for more than minimal harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint investigation · Quality of Life and Care · Deficient, Provider has date of correction (Mar 31, 2026)
-
DPotential for more than minimal harm, isolated
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Complaint investigation · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 31, 2026)
Showing the 30 most recent of 147.
What severity letters A to L mean
Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Jun 5, 2026 | Payment Denial | 1 days |
| Dec 8, 2025 | Payment Denial | 41 days |
| Aug 30, 2024 | Payment Denial | 31 days |
| Aug 6, 2024 | Fine | $18,146 |
| Mar 27, 2024 | Fine | $17,813 |
| Mar 27, 2024 | Payment Denial | 25 days |
| Jan 22, 2024 | Fine | $14,814 |
| Jan 8, 2024 | Fine | $4,938 |
| Jan 2, 2024 | Fine | $4,545 |
| Dec 11, 2023 | Fine | $11,645 |
| Nov 6, 2023 | Fine | $8,469 |
Minnesota homes averaged 0.8 fines and $24,507 in fine amounts; the national averages are 0.9 and $30,972.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within Minnesota
- Size84 of 338 by certified beds
- Minnesota average residents per day60.3
- ChainNone listed
- Resident or family councilResident
- Homes in Hennepin County54
Common questions
What is the CMS star rating for The Terrace at Crystal LLC?
CMS has not published an overall star rating for The Terrace at Crystal LLC as of Sep 2026.
How many beds does The Terrace at Crystal LLC have?
The Terrace at Crystal LLC has 85 certified beds. It averages 68.3 residents per day, about 80.4% of its certified beds.
How much nursing care do residents get at The Terrace at Crystal LLC?
The home reports 4.78 hours of nurse staffing per resident per day, including 0.57 hours from registered nurses. The Minnesota average is 4.19 hours and 1.06 hours from registered nurses.
Has The Terrace at Crystal LLC been fined?
Yes. CMS lists 7 fines totaling $80,370 in the past three years. It also lists 4 payment denials.
Does The Terrace at Crystal LLC accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Guides for families looking at this home
- Understanding the recordWhat to ask on a nursing home tourQuestions that turn a home's public record into a useful conversation when you tour, plus what to look for yourself.
- Understanding the recordInspection severity letters A to LHow inspectors grade each deficiency by harm and by how many residents were affected.
- Understanding the recordHow to read CMS star ratingsWhat the overall, health inspection, staffing and quality measure ratings cover, and what they leave out.
Nearest nursing homes
- 2 of 5 Good Samaritan Society - Specialty Care Community 96beds 92.9%in use 4.21nurse hours a day
- 1 of 5 The Villas at Robbinsdale 75beds 95.2%in use 3.44nurse hours a day
- 5 of 5 Covenant Living of Golden Valley Care & Rehab Ctr 88beds 84.7%in use 4.70nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Hennepin County
Who to call in Minnesota
These offices serve residents of every nursing home in Minnesota.
- Long-term care ombudsman Office of Ombudsman for Long-Term Care (OOLTC) 1-800-657-3591 (Also 651-431-2555. Calls answered 8:00 AM - 4:00 PM, Monday to Friday. TDD/TTY: 711. Email MBA.OOLTC@state.mn.us; fax 651-431-7452.) An advocate for residents and their families.
- File a complaint about a nursing home Office of Health Facility Complaints (OHFC) 651-201-4200 (Email: health.ohfc-complaints@state.mn.us. MDH directs suspected maltreatment of a vulnerable adult (abuse, neglect, financial exploitation, unexplained injury) to the Minnesota Adult Abuse Reporting Center (MAARC), 844-880-1574 (toll free).) The state agency that inspects nursing homes.
Minnesota staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 245289. See this home's official record on Medicare.gov
See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.