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Hampton City County, Virginia · Nursing home

Waterview Health & Rehab Center

1 of 5 overall from CMS

414 Algonquin Rd, Hampton, VA 23661

Call (757) 722-9881Directions

At a glance

Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.

Waterview Health & Rehab Center is a 130-bed nursing home in Hampton, Virginia (Hampton City County). CMS rates it 1 of 5 stars overall as of Sep 2026. It reports 3.48 nurse staffing hours per resident per day, below the Virginia average of 3.76. CMS lists no fines in the past three years.

Certified beds
130
Residents per day (average)
116.6
Certified since
1996 (30 yrs)

For profit - Limited Liability company Participates in Medicare and Medicaid

Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.

Terms used on this page
CMS
The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
Certified beds
The number of federally certified beds CMS lists for the home.
Deficiency or citation
A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
Actual harm
Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
Immediate jeopardy
Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
Inspection cycle
A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
Special Focus Facility (SFF)
A home CMS has placed under closer oversight because of its inspection record. More about the program

Questions to ask Waterview Health & Rehab Center

Chosen from this home's public data.

  1. CMS counts 29 health deficiencies in the latest inspection cycle (the standard inspection on Aug 25, 2023 plus complaint and infection-control inspections); the Virginia average is 14.3. Which have been corrected?Inspection results in CMS data
  2. Nursing staff turnover is 70.5%, above the Virginia average of 48.1%. How often would the same aides care for my relative?Turnover in CMS data
  3. Reported nurse staffing is 3.09 hours per resident on weekends against 3.48 overall. Who covers Saturdays and Sundays?Weekend staffing in CMS data

More in what to ask on a nursing home tour.

CMS star ratings

The vertical line marks the Virginia average. Ratings run from 1 to 5. How to read CMS star ratings

Nurse staffing

Hours of care per resident per day, as the home reported to CMS.

What these roles do

Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.

How much nurse staffing is enough? All bars share one scale, 0 to 10 hours. The vertical line marks the Virginia average; the national average for all nursing staff is 3.86 hours.

Quality measures

CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the Virginia and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.

Long-stay residents

MeasureThis homeVirginiaU.S.
★ Percentage of long-stay residents whose need for help with daily activities has increased 16.9% 14.9% 13.9%
Percentage of long-stay residents who lose too much weight 1.3% 5.4% 5.2%
★ Percentage of long-stay residents with a catheter inserted and left in their bladder 1.2% 0.4% 0.8%
★ Percentage of long-stay residents with a urinary tract infection 0.2% 1.6% 1.6%
Percentage of long-stay residents who have depressive symptoms 3.4% 18.7% 12.8%
Percentage of long-stay residents who were physically restrained 0.0% 0.1% 0.1%
★ Percentage of long-stay residents experiencing one or more falls with major injury 3.9% 3.6% 3.2%
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 93.5% 90.9% 93.6%
★ Percentage of long-stay residents whose ability to walk independently worsened 23.6% 15.6% 14.1%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 12.5% 20.6% 19.5%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 93.7% 94.0% 95.5%
★ Percentage of long-stay residents with pressure ulcers 4.7% 4.7% 4.6%
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 26.6% 21.8% 19.0%
★ Percentage of long-stay residents who received an antipsychotic medication 14.6% 14.2% 15.4%
★ Number of hospitalizations per 1000 long-stay resident days 2.04 1.52 1.90
★ Number of outpatient emergency department visits per 1000 long-stay resident days 1.72 1.48 1.78

Short-stay residents

MeasureThis homeVirginiaU.S.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 51.7% 73.7% 82.0%
★ Percentage of short-stay residents who newly received an antipsychotic medication 2.8% 1.3% 1.6%
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 54.1% 73.6% 79.8%
★ Percentage of short-stay residents who were rehospitalized after a nursing home admission 25.0% 22.3% 23.8%
★ Percentage of short-stay residents who had an outpatient emergency department visit 11.6% 11.5% 12.0%

Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov

Inspection history

Inspectors cited 54 health deficiencies in the three most recent inspection cycles. Of these, 1 involved actual harm; the rest were graded as no actual harm. The most recent citation at the harm level or above was on Aug 25, 2023: Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Deficiencies by inspection cycle
Standard inspectionHealthFire safety
Aug 25, 2023296
Sep 2, 2021137
Mar 22, 2019121

Virginia homes averaged 14.3 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.

Health citations, three most recent inspection cycles (54)

  1. GActual harm, isolated

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Quality of Life and Care · Past Non-Compliance (Jul 26, 2023)

  2. EPotential for more than minimal harm, pattern

    Honor the resident's right to organize and participate in resident/family groups in the facility.

    Resident Rights · Deficient, Provider has date of correction (Sep 22, 2023)

  3. EPotential for more than minimal harm, pattern

    Ensure residents have reasonable access to and privacy in their use of communication methods.

    Resident Rights · Deficient, Provider has date of correction (Sep 22, 2023)

  4. EPotential for more than minimal harm, pattern

    Protect each resident from the wrongful use of the resident's belongings or money.

    Freedom from Abuse, Neglect, and Exploitation · Past Non-Compliance (Aug 15, 2023)

  5. EPotential for more than minimal harm, pattern

    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Sep 22, 2023)

Show 25 more

  1. EPotential for more than minimal harm, pattern

    Provide care and assistance to perform activities of daily living for any resident who is unable.

    Quality of Life and Care · Deficient, Provider has date of correction (Sep 22, 2023)

  2. EPotential for more than minimal harm, pattern

    Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Pharmacy Service · Deficient, Provider has date of correction (Sep 22, 2023)

  3. EPotential for more than minimal harm, pattern

    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Nutrition and Dietary · Deficient, Provider has date of correction (Sep 22, 2023)

  4. EPotential for more than minimal harm, pattern

    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Nutrition and Dietary · Deficient, Provider has date of correction (Sep 22, 2023)

  5. EPotential for more than minimal harm, pattern

    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Nutrition and Dietary · Deficient, Provider has date of correction (Sep 22, 2023)

  6. EPotential for more than minimal harm, pattern

    Implement a program that monitors antibiotic use.

    Infection Control · Deficient, Provider has date of correction (Sep 22, 2023)

  7. DPotential for more than minimal harm, isolated

    Ensure that residents are fully informed and understand their health status, care and treatments.

    Resident Rights · Deficient, Provider has date of correction (Sep 22, 2023)

  8. DPotential for more than minimal harm, isolated

    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Resident Rights · Deficient, Provider has date of correction (Sep 22, 2023)

  9. DPotential for more than minimal harm, isolated

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Resident Rights · Deficient, Provider has date of correction (Sep 22, 2023)

  10. DPotential for more than minimal harm, isolated

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Resident Rights · Deficient, Provider has date of correction (Sep 22, 2023)

  11. DPotential for more than minimal harm, isolated

    Ensure each resident receives an accurate assessment.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Sep 22, 2023)

  12. DPotential for more than minimal harm, isolated

    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Sep 22, 2023)

  13. DPotential for more than minimal harm, isolated

    PASARR screening for Mental disorders or Intellectual Disabilities

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Sep 22, 2023)

  14. DPotential for more than minimal harm, isolated

    Ensure services provided by the nursing facility meet professional standards of quality.

    Resident Assessment and Care Planning · Deficient, Provider has date of correction (Sep 22, 2023)

  15. DPotential for more than minimal harm, isolated

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Quality of Life and Care · Deficient, Provider has date of correction (Sep 22, 2023)

  16. DPotential for more than minimal harm, isolated

    Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Quality of Life and Care · Deficient, Provider has date of correction (Sep 22, 2023)

  17. DPotential for more than minimal harm, isolated

    Observe each nurse aide's job performance and give regular training.

    Nursing and Physician Services · Deficient, Provider has date of correction (Sep 22, 2023)

  18. DPotential for more than minimal harm, isolated

    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Quality of Life and Care · Deficient, Provider has date of correction (Sep 22, 2023)

  19. DPotential for more than minimal harm, isolated

    Ensure that residents are free from significant medication errors.

    Pharmacy Service · Deficient, Provider has date of correction (Sep 22, 2023)

  20. DPotential for more than minimal harm, isolated

    Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Nutrition and Dietary · Deficient, Provider has date of correction (Sep 22, 2023)

  21. DPotential for more than minimal harm, isolated

    Provide and implement an infection prevention and control program.

    Infection Control · Deficient, Provider has date of correction (Sep 22, 2023)

  22. DPotential for more than minimal harm, isolated

    Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Infection Control · Deficient, Provider has date of correction (Sep 22, 2023)

  23. DPotential for more than minimal harm, isolated

    Keep all essential equipment working safely.

    Environmental · Deficient, Provider has date of correction (Sep 22, 2023)

  24. DPotential for more than minimal harm, isolated

    Make sure that a working call system is available in each resident's bathroom and bathing area.

    Environmental · Deficient, Provider has date of correction (Sep 22, 2023)

  25. EPotential for more than minimal harm, pattern

    Provide care and assistance to perform activities of daily living for any resident who is unable.

    Quality of Life and Care · Deficient, Provider has date of correction (Oct 15, 2021)

Showing the 30 most recent of 54.

What severity letters A to L mean

Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".

Penalties, past three years

CMS lists no fines or payment denials for this home in the past three years.

Virginia homes averaged 0.5 fines and $23,688 in fine amounts; the national averages are 0.9 and $30,972.

Cost

Not in the public data. CMS does not publish what a nursing home charges.

Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.

Compared within Virginia

Common questions

What is the CMS star rating for Waterview Health & Rehab Center?

Waterview Health & Rehab Center has an overall rating of 1 of 5 stars from CMS as of Sep 2026. Its health inspection rating is 1, staffing is 1 and quality measures is 2.

How many beds does Waterview Health & Rehab Center have?

Waterview Health & Rehab Center has 130 certified beds. It averages 116.6 residents per day, about 89.7% of its certified beds.

How much nursing care do residents get at Waterview Health & Rehab Center?

The home reports 3.48 hours of nurse staffing per resident per day, including 0.32 hours from registered nurses. The Virginia average is 3.76 hours and 0.69 hours from registered nurses.

Has Waterview Health & Rehab Center been fined?

CMS lists no fines for this home in the past three years.

Does Waterview Health & Rehab Center accept Medicare or Medicaid?

CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.

Guides for families looking at this home

Nearest nursing homes

Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Hampton City County

Who to call in Virginia

These offices serve residents of every nursing home in Virginia.

Virginia staffing, bed-hold and Medicaid rules · Residents' rights in every state

Call (757) 722-9881 Compare

Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 495308. See this home's official record on Medicare.gov

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