Penobscot County, Maine · Nursing home
Ross Manor
5 of 5 overall from CMS
758 Broadway, Bangor, ME 04401
At a glance
- Overall rating 5 of 5 Above the state average of 3.1
- Nurse time per resident, per day 4.34 hours Below the state average of 4.34
- Nursing staff who left in a year 27.3% Below the state average of 46.7%
- Health citations in 3 years 38 1 at the harm level or above
- Fines in 3 years $8,018 1 fine
- Certified beds in use 93.2% of 103 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Ross Manor is a 103-bed nursing home in Bangor, Maine (Penobscot County). CMS rates it 5 of 5 stars overall as of Aug 2026. It reports 4.34 nurse staffing hours per resident per day, below the Maine average of 4.34. CMS lists 1 fine totaling $8,018 in the past three years.
- Certified beds
- 103
- Residents per day (average)
- 96.0
- Certified since
- 1991 (35 yrs)
For profit - Corporation Participates in Medicare and MedicaidPart of First Atlantic Healthcare (10 homes)
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
Questions to ask Ross Manor
Chosen from this home's public data.
- CMS lists 1 fine totaling $8,018 in the past three years. What changed after the most recent one?Penalties in CMS data
- What is the daily private-pay rate, and are Medicaid beds available now?CMS does not publish prices
- Can we visit at a mealtime and again on a weekend?General
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 5 of 5 Maine average 3.1
- Health inspections 4 of 5 Maine average 2.9
- Staffing 5 of 5 Maine average 4.1
- Quality measures 2 of 5 Maine average 2.8
The vertical line marks the Maine average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 4.34 h Maine average 4.34
- Nurse aides 2.93 h Maine average 2.83
- Licensed practical nurses 0.29 h Maine average 0.45
- Registered nurses 1.12 h Maine average 1.05
- All staff, weekends 3.93 h Maine average 3.92
How much nurse staffing is enough? All bars share one scale, 0 to 7 hours. The vertical line marks the Maine average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover27.3%
- Maine average46.7%
- Registered nurse turnover19.2%
- Maine average40.2%
- Administrators who left0
Inspection history
Inspectors cited 38 health deficiencies in the past three years. Of these, 1 involved actual harm; the rest were graded as no actual harm. 18 followed a complaint investigation. The most recent citation at the harm level or above was on Sep 12, 2024: Ensure that residents are free from significant medication errors.
| Inspection date | Health | Fire safety |
|---|---|---|
| Apr 17, 2025 | 8 | 11 |
| May 16, 2024 | 15 | 0 |
| Feb 16, 2023 | 15 | 1 |
Maine homes averaged 11.0 health deficiencies in the latest cycle; the national average is 9.3.
Health citations, past three years (38)
-
EPotential for more than minimal harm, pattern
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · Deficient, Provider has date of correction (May 23, 2025)
-
EPotential for more than minimal harm, pattern
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care · Deficient, Provider has date of correction (May 23, 2025)
-
EPotential for more than minimal harm, pattern
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · Deficient, Provider has date of correction (May 23, 2025)
-
EPotential for more than minimal harm, pattern
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (May 23, 2025)
-
DPotential for more than minimal harm, isolated
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning · Deficient, Provider has date of correction (May 23, 2025)
Show 25 more
-
DPotential for more than minimal harm, isolated
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · Deficient, Provider has date of correction (May 23, 2025)
-
DPotential for more than minimal harm, isolated
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service · Deficient, Provider has date of correction (May 23, 2025)
-
BPotential for minimal harm, pattern
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (May 23, 2025)
-
DPotential for more than minimal harm, isolated
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (Mar 11, 2025)
-
DPotential for more than minimal harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Mar 11, 2025)
-
DPotential for more than minimal harm, isolated
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 11, 2025)
-
DPotential for more than minimal harm, isolated
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Complaint inspection · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Jan 21, 2025)
-
GActual harm, isolated
Ensure that residents are free from significant medication errors.
Complaint inspection · Pharmacy Service · Past Non-Compliance (Sep 3, 2024)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (Jun 28, 2024)
-
DPotential for more than minimal harm, isolated
Give the resident's representative the ability to exercise the resident's rights.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (Jun 28, 2024)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (Jun 28, 2024)
-
DPotential for more than minimal harm, isolated
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jun 28, 2024)
-
DPotential for more than minimal harm, isolated
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Jun 28, 2024)
-
DPotential for more than minimal harm, isolated
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Jun 28, 2024)
-
DPotential for more than minimal harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Jun 28, 2024)
-
DPotential for more than minimal harm, isolated
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Complaint inspection · Nursing and Physician Services · Deficient, Provider has date of correction (Jun 28, 2024)
-
DPotential for more than minimal harm, isolated
Provide and implement an infection prevention and control program.
Complaint inspection · Infection Control · Deficient, Provider has date of correction (Jun 28, 2024)
-
BPotential for minimal harm, pattern
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jun 28, 2024)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (Apr 22, 2024)
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DPotential for more than minimal harm, isolated
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Complaint inspection · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Apr 22, 2024)
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DPotential for more than minimal harm, isolated
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Apr 22, 2024)
-
EPotential for more than minimal harm, pattern
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Mar 31, 2023)
-
EPotential for more than minimal harm, pattern
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 31, 2023)
-
DPotential for more than minimal harm, isolated
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights · Deficient, Provider has date of correction (Mar 31, 2023)
-
DPotential for more than minimal harm, isolated
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 31, 2023)
Showing the 30 most recent of 38.
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Sep 12, 2024 | Fine | $8,018 |
Maine homes averaged 0.4 fines and $7,431 in fine amounts; the national averages are 0.9 and $31,093.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within Maine
- Size15 of 78 by certified beds
- Maine average residents per day65.2
- ChainFirst Atlantic Healthcare
- Chain average overall rating3.4 of 5
- Resident or family councilResident
- Homes in Penobscot County11
Common questions
What is the CMS star rating for Ross Manor?
Ross Manor has an overall rating of 5 of 5 stars from CMS as of Aug 2026. Its health inspection rating is 4, staffing is 5 and quality measures is 2.
How many beds does Ross Manor have?
Ross Manor has 103 certified beds. It averages 96.0 residents per day, about 93.2% of its certified beds.
How much nursing care do residents get at Ross Manor?
The home reports 4.34 hours of nurse staffing per resident per day, including 1.12 hours from registered nurses. The Maine average is 4.34 hours and 1.05 hours from registered nurses.
Has Ross Manor been fined?
Yes. CMS lists 1 fine totaling $8,018 in the past three years.
Does Ross Manor accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Nearest nursing homes
- 4 of 5 Stillwater Health Care 63beds 92.9%in use 4.11nurse hours a day
- 5 of 5 Westgate Center for Rehab & Alzheimers Care 65beds 97.1%in use 4.17nurse hours a day
- 1 of 5 Bangor Nursing & Rehabilitation Center 60beds 87.7%in use 3.95nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Penobscot County
Who to call in Maine
These offices serve residents of every nursing home in Maine.
- Long-term care ombudsman Maine Long-Term Care Ombudsman Program 1-800-499-0229 A free advocate for residents and their families.
- File a complaint about a nursing home Division of Licensing and Certification 1-800-383-2441 The state agency that inspects nursing homes.
Maine staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Aug 1, 2026. CMS Certification Number 205064. Check the official record on Medicare.gov
See something shown incorrectly? Tell us. To change the underlying record, the home must contact CMS or its state survey agency.