Cumberland County, Maine · Nursing home
Springbrook Center
2 of 5 overall from CMS
300 Spring St, Westbrook, ME 04092
At a glance
- Overall rating 2 of 5 Below the state average of 3.1
- Nurse time per resident, per day 3.79 hours Below the state average of 4.34
- Nursing staff who left in a year 34.5% Below the state average of 46.7%
- Health citations in 3 years 30 2 at the harm level or above
- Fines in 3 years $17,388 2 fines
- Certified beds in use 93.7% of 123 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Springbrook Center is a 123-bed nursing home in Westbrook, Maine (Cumberland County). CMS rates it 2 of 5 stars overall as of Aug 2026. It reports 3.79 nurse staffing hours per resident per day, below the Maine average of 4.34. CMS lists 2 fines totaling $17,388 in the past three years.
- Certified beds
- 123
- Residents per day (average)
- 115.2
- Certified since
- 1991 (35 yrs)
For profit - Corporation Participates in Medicare and MedicaidPart of Genesis Healthcare (184 homes)
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
Questions to ask Springbrook Center
Chosen from this home's public data.
- CMS lists 2 fines totaling $17,388 in the past three years. What changed after the most recent one?Penalties in CMS data
- The latest standard inspection (Jul 19, 2024) cited 14 health deficiencies; the Maine average is 11.0. Which have been corrected?Inspection results in CMS data
- What is the daily private-pay rate, and are Medicaid beds available now?CMS does not publish prices
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 2 of 5 Maine average 3.1
- Health inspections 1 of 5 Maine average 2.9
- Staffing 4 of 5 Maine average 4.1
- Quality measures 5 of 5 Maine average 2.8
The vertical line marks the Maine average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 3.79 h Maine average 4.34
- Nurse aides 2.27 h Maine average 2.83
- Licensed practical nurses 0.28 h Maine average 0.45
- Registered nurses 1.24 h Maine average 1.05
- All staff, weekends 3.49 h Maine average 3.92
How much nurse staffing is enough? All bars share one scale, 0 to 7 hours. The vertical line marks the Maine average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover34.5%
- Maine average46.7%
- Registered nurse turnover43.2%
- Maine average40.2%
- Administrators who left0
Inspection history
Inspectors cited 30 health deficiencies in the past three years. Of these, 2 involved actual harm; the rest were graded as no actual harm. 13 followed a complaint investigation. The most recent citation at the harm level or above was on Oct 28, 2025: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
| Inspection date | Health | Fire safety |
|---|---|---|
| Jul 19, 2024 | 14 | 3 |
| Apr 27, 2023 | 8 | 10 |
| Jun 24, 2021 | 8 | 4 |
Maine homes averaged 11.0 health deficiencies in the latest cycle; the national average is 9.3.
Health citations, past three years (30)
-
GActual harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Dec 9, 2025)
-
DPotential for more than minimal harm, isolated
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Dec 9, 2025)
-
DPotential for more than minimal harm, isolated
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Nov 13, 2025)
-
DPotential for more than minimal harm, isolated
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Sep 11, 2025)
-
GActual harm, isolated
Ensure that residents are free from significant medication errors.
Complaint inspection · Pharmacy Service · Deficient, Provider has date of correction (Jun 4, 2025)
Show 25 more
-
EPotential for more than minimal harm, pattern
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · Deficient, Provider has date of correction (Sep 2, 2024)
-
EPotential for more than minimal harm, pattern
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Oct 10, 2024)
-
EPotential for more than minimal harm, pattern
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · Deficient, Provider has date of correction (Sep 2, 2024)
-
EPotential for more than minimal harm, pattern
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Oct 10, 2024)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights · Deficient, Provider has date of correction (Oct 10, 2024)
-
DPotential for more than minimal harm, isolated
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Sep 2, 2024)
-
DPotential for more than minimal harm, isolated
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services · Deficient, Provider has date of correction (Sep 2, 2024)
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (Sep 2, 2024)
-
DPotential for more than minimal harm, isolated
Provide or obtain dental services for each resident.
Quality of Life and Care · Deficient, Provider has date of correction (Sep 2, 2024)
-
DPotential for more than minimal harm, isolated
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Sep 2, 2024)
-
DPotential for more than minimal harm, isolated
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration · Deficient, Provider has date of correction (Oct 10, 2024)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (May 28, 2024)
-
EPotential for more than minimal harm, pattern
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Apr 1, 2024)
-
DPotential for more than minimal harm, isolated
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Complaint inspection · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Apr 1, 2024)
-
DPotential for more than minimal harm, isolated
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Feb 16, 2024)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (Jan 17, 2024)
-
EPotential for more than minimal harm, pattern
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jan 17, 2024)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (Jan 17, 2024)
-
DPotential for more than minimal harm, isolated
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights · Deficient, Provider has date of correction (Jun 7, 2023)
-
DPotential for more than minimal harm, isolated
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jun 7, 2023)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jun 7, 2023)
-
DPotential for more than minimal harm, isolated
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · Deficient, Provider has date of correction (Jun 7, 2023)
-
DPotential for more than minimal harm, isolated
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · Deficient, Provider has date of correction (Jun 7, 2023)
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (Jun 7, 2023)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · Deficient, Provider has date of correction (Jul 27, 2021)
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Oct 28, 2025 | Fine | $9,110 |
| Oct 28, 2025 | Payment Denial | 19 days |
| May 12, 2025 | Fine | $8,278 |
Maine homes averaged 0.4 fines and $7,431 in fine amounts; the national averages are 0.9 and $31,093.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within Maine
- Size5 of 78 by certified beds
- Maine average residents per day65.2
- ChainGenesis Healthcare
- Chain average overall rating2.4 of 5
- Resident or family councilResident
- Homes in Cumberland County17
Common questions
What is the CMS star rating for Springbrook Center?
Springbrook Center has an overall rating of 2 of 5 stars from CMS as of Aug 2026. Its health inspection rating is 1, staffing is 4 and quality measures is 5.
How many beds does Springbrook Center have?
Springbrook Center has 123 certified beds. It averages 115.2 residents per day, about 93.7% of its certified beds.
How much nursing care do residents get at Springbrook Center?
The home reports 3.79 hours of nurse staffing per resident per day, including 1.24 hours from registered nurses. The Maine average is 4.34 hours and 1.05 hours from registered nurses.
Has Springbrook Center been fined?
Yes. CMS lists 2 fines totaling $17,388 in the past three years. It also lists 1 payment denial.
Does Springbrook Center accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Nearest nursing homes
- 4 of 5 Barron Center 219beds 50.0%in use 5.30nurse hours a day
- 5 of 5 Gorham House 69beds 90.3%in use 4.84nurse hours a day
- 3 of 5 Fallbrook Commons 102beds 95.1%in use 4.70nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Cumberland County
Who to call in Maine
These offices serve residents of every nursing home in Maine.
- Long-term care ombudsman Maine Long-Term Care Ombudsman Program 1-800-499-0229 A free advocate for residents and their families.
- File a complaint about a nursing home Division of Licensing and Certification 1-800-383-2441 The state agency that inspects nursing homes.
Maine staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Aug 1, 2026. CMS Certification Number 205068. Check the official record on Medicare.gov
See something shown incorrectly? Tell us. To change the underlying record, the home must contact CMS or its state survey agency.