Hillsborough County, New Hampshire · Nursing home
Hanover Hill Health Care Center
3 of 5 overall from CMS
700 Hanover Street, Manchester, NH 03104
At a glance
- Overall rating 3 of 5 Below the state average of 3.1
- Nurse time per resident, per day 4.06 hours Above the state average of 3.90
- Nursing staff who left in a year 36.9% Below the state average of 44.1%
- Health citations in 3 years 8 1 at the harm level or above
- Fines in 3 years $8,512 1 fine
- Certified beds in use 89.0% of 124 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Hanover Hill Health Care Center is a 124-bed nursing home in Manchester, New Hampshire (Hillsborough County). CMS rates it 3 of 5 stars overall as of Aug 2026. It reports 4.06 nurse staffing hours per resident per day, above the New Hampshire average of 3.90. CMS lists 1 fine totaling $8,512 in the past three years.
- Certified beds
- 124
- Residents per day (average)
- 110.4
- Certified since
- 1970 (56 yrs)
For profit - Corporation Participates in Medicare and Medicaid
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
Questions to ask Hanover Hill Health Care Center
Chosen from this home's public data.
- CMS lists 1 fine totaling $8,512 in the past three years. What changed after the most recent one?Penalties in CMS data
- Reported nurse staffing is 3.59 hours per resident on weekends against 4.06 overall. Who covers Saturdays and Sundays?Weekend staffing in CMS data
- Registered nurse time is 0.54 hours per resident per day; the New Hampshire average is 0.78. Is an RN on site overnight?RN staffing in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 3 of 5 New Hampshire average 3.1
- Health inspections 3 of 5 New Hampshire average 2.9
- Staffing 3 of 5 New Hampshire average 3.3
- Quality measures 4 of 5 New Hampshire average 3.2
The vertical line marks the New Hampshire average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 4.06 h New Hampshire average 3.90
- Nurse aides 2.35 h New Hampshire average 2.34
- Licensed practical nurses 1.17 h New Hampshire average 0.78
- Registered nurses 0.54 h New Hampshire average 0.78
- All staff, weekends 3.59 h New Hampshire average 3.47
How much nurse staffing is enough? All bars share one scale, 0 to 6 hours. The vertical line marks the New Hampshire average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover36.9%
- New Hampshire average44.1%
- Registered nurse turnover38.9%
- New Hampshire average40.9%
- Administrators who left0
Inspection history
Inspectors cited 8 health deficiencies in the past three years. Of these, 1 involved actual harm; the rest were graded as no actual harm. The most recent citation at the harm level or above was on Dec 12, 2024: Ensure that residents are free from significant medication errors.
| Inspection date | Health | Fire safety |
|---|---|---|
| Mar 10, 2026 | 1 | 1 |
| Dec 12, 2024 | 6 | 2 |
| Jan 5, 2024 | 1 | 3 |
New Hampshire homes averaged 3.9 health deficiencies in the latest cycle; the national average is 9.3.
Health citations, past three years (8)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 23, 2026)
-
GActual harm, isolated
Ensure that residents are free from significant medication errors.
Pharmacy Service · Past Non-Compliance (Nov 13, 2024)
-
EPotential for more than minimal harm, pattern
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · Deficient, Provider has date of correction (Jan 21, 2025)
-
EPotential for more than minimal harm, pattern
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Jan 22, 2025)
-
DPotential for more than minimal harm, isolated
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jan 8, 2025)
Show 3 more
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (Jan 22, 2025)
-
CPotential for minimal harm, widespread
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration · Deficient, Provider has date of correction (Dec 12, 2024)
-
FPotential for more than minimal harm, widespread
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Sep 30, 2023)
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Dec 12, 2024 | Fine | $8,512 |
New Hampshire homes averaged 0.6 fines and $8,016 in fine amounts; the national averages are 0.9 and $31,093.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within New Hampshire
- Size16 of 73 by certified beds
- New Hampshire average residents per day81.3
- ChainNone listed
- Resident or family councilResident
- Homes in Hillsborough County21
Common questions
What is the CMS star rating for Hanover Hill Health Care Center?
Hanover Hill Health Care Center has an overall rating of 3 of 5 stars from CMS as of Aug 2026. Its health inspection rating is 3, staffing is 3 and quality measures is 4.
How many beds does Hanover Hill Health Care Center have?
Hanover Hill Health Care Center has 124 certified beds. It averages 110.4 residents per day, about 89.0% of its certified beds.
How much nursing care do residents get at Hanover Hill Health Care Center?
The home reports 4.06 hours of nurse staffing per resident per day, including 0.54 hours from registered nurses. The New Hampshire average is 3.90 hours and 0.78 hours from registered nurses.
Has Hanover Hill Health Care Center been fined?
Yes. CMS lists 1 fine totaling $8,512 in the past three years.
Does Hanover Hill Health Care Center accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Nearest nursing homes
- 4 of 5 St Joseph Residence 22beds 99.5%in use 5.90nurse hours a day
- 2 of 5 Saint Teresa Rehabilitation & Nursing Center 51beds 90.8%in use 4.01nurse hours a day
- 4 of 5 Mount Carmel Rehabilitation and Nursing Center 122beds 89.9%in use 4.08nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Hillsborough County
Who to call in New Hampshire
These offices serve residents of every nursing home in New Hampshire.
- Long-term care ombudsman Office of the Long-Term Care Ombudsman 1-800-442-5640 A free advocate for residents and their families.
- File a complaint about a nursing home Health Facilities Administration, Health Facility Certification Unit 603-271-9049 The state agency that inspects nursing homes.
New Hampshire staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Aug 1, 2026. CMS Certification Number 305009. Check the official record on Medicare.gov
See something shown incorrectly? Tell us. To change the underlying record, the home must contact CMS or its state survey agency.