Hillsborough County, New Hampshire · Nursing home
Crestwood Center
4 of 5 overall from CMS
40 Crosby Street, Milford, NH 03055
At a glance
- Overall rating 4 of 5 Above the state average of 3.1
- Nurse time per resident, per day 3.37 hours Below the state average of 3.90
- Nursing staff who left in a year 43.1% Below the state average of 44.1%
- Health citations in 3 years 13 1 at the harm level or above
- Fines in 3 years $15,646 1 fine
- Certified beds in use 77.9% of 82 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Crestwood Center is a 82-bed nursing home in Milford, New Hampshire (Hillsborough County). CMS rates it 4 of 5 stars overall as of Aug 2026. It reports 3.37 nurse staffing hours per resident per day, below the New Hampshire average of 3.90. CMS lists 1 fine totaling $15,646 in the past three years.
- Certified beds
- 82
- Residents per day (average)
- 63.9
- Certified since
- 1996 (30 yrs)
For profit - Limited Liability company Participates in Medicare and MedicaidPart of Genesis Healthcare (184 homes)
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
Questions to ask Crestwood Center
Chosen from this home's public data.
- CMS lists 1 fine totaling $15,646 in the past three years. What changed after the most recent one?Penalties in CMS data
- Reported nurse staffing is 2.92 hours per resident on weekends against 3.37 overall. Who covers Saturdays and Sundays?Weekend staffing in CMS data
- What is the daily private-pay rate, and are Medicaid beds available now?CMS does not publish prices
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 4 of 5 New Hampshire average 3.1
- Health inspections 3 of 5 New Hampshire average 2.9
- Staffing 3 of 5 New Hampshire average 3.3
- Quality measures 5 of 5 New Hampshire average 3.2
The vertical line marks the New Hampshire average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 3.37 h New Hampshire average 3.90
- Nurse aides 1.88 h New Hampshire average 2.34
- Licensed practical nurses 0.67 h New Hampshire average 0.78
- Registered nurses 0.81 h New Hampshire average 0.78
- All staff, weekends 2.92 h New Hampshire average 3.47
How much nurse staffing is enough? All bars share one scale, 0 to 6 hours. The vertical line marks the New Hampshire average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover43.1%
- New Hampshire average44.1%
- Registered nurse turnover42.9%
- New Hampshire average40.9%
- Administrators who left1
Inspection history
Inspectors cited 13 health deficiencies in the past three years. Of these, 1 was at the immediate jeopardy level; the rest were graded as no actual harm. 4 followed a complaint investigation. The most recent citation at the harm level or above was on Jun 26, 2024: Provide and implement an infection prevention and control program.
| Inspection date | Health | Fire safety |
|---|---|---|
| Dec 18, 2025 | 3 | 0 |
| Dec 4, 2024 | 0 | 2 |
| Jan 30, 2024 | 10 | 6 |
New Hampshire homes averaged 3.9 health deficiencies in the latest cycle; the national average is 9.3.
Health citations, past three years (13)
-
DPotential for more than minimal harm, isolated
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Feb 6, 2026)
-
DPotential for more than minimal harm, isolated
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Feb 6, 2026)
-
CPotential for minimal harm, widespread
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration · Deficient, Provider has date of correction (Feb 6, 2026)
-
JImmediate jeopardy, isolated
Provide and implement an infection prevention and control program.
Complaint inspection · Infection Control · Past Non-Compliance (Jun 17, 2024)
-
EPotential for more than minimal harm, pattern
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Complaint inspection · Nursing and Physician Services · Past Non-Compliance (Jan 1, 2024)
Show 8 more
-
EPotential for more than minimal harm, pattern
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary · Deficient, Provider has date of correction (Mar 1, 2024)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights · Deficient, Provider has date of correction (Mar 7, 2024)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights · Deficient, Provider has date of correction (Mar 2, 2024)
-
DPotential for more than minimal harm, isolated
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Complaint inspection · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Mar 6, 2024)
-
DPotential for more than minimal harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Mar 6, 2024)
-
CPotential for minimal harm, widespread
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration · Deficient, Provider has date of correction (Mar 14, 2024)
-
BPotential for minimal harm, pattern
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights · Deficient, Provider has date of correction (Mar 5, 2024)
-
BPotential for minimal harm, pattern
Provide activities to meet all resident's needs.
Quality of Life and Care · Deficient, Provider has date of correction (Feb 29, 2024)
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Jun 26, 2024 | Fine | $15,646 |
New Hampshire homes averaged 0.6 fines and $8,016 in fine amounts; the national averages are 0.9 and $31,093.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within New Hampshire
- Size46 of 73 by certified beds
- New Hampshire average residents per day81.3
- ChainGenesis Healthcare
- Chain average overall rating2.4 of 5
- Resident or family councilResident
- Homes in Hillsborough County21
Common questions
What is the CMS star rating for Crestwood Center?
Crestwood Center has an overall rating of 4 of 5 stars from CMS as of Aug 2026. Its health inspection rating is 3, staffing is 3 and quality measures is 5.
How many beds does Crestwood Center have?
Crestwood Center has 82 certified beds. It averages 63.9 residents per day, about 77.9% of its certified beds.
How much nursing care do residents get at Crestwood Center?
The home reports 3.37 hours of nurse staffing per resident per day, including 0.81 hours from registered nurses. The New Hampshire average is 3.90 hours and 0.78 hours from registered nurses.
Has Crestwood Center been fined?
Yes. CMS lists 1 fine totaling $15,646 in the past three years.
Does Crestwood Center accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Nearest nursing homes
- 2 of 5 The Elms Center 52beds 85.0%in use 3.02nurse hours a day
- 5 of 5 Courville at Nashua 94beds 79.4%in use 3.76nurse hours a day
- 1 of 5 Nashua Post Acute Care 290beds 78.7%in use 3.02nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Hillsborough County
Who to call in New Hampshire
These offices serve residents of every nursing home in New Hampshire.
- Long-term care ombudsman Office of the Long-Term Care Ombudsman 1-800-442-5640 A free advocate for residents and their families.
- File a complaint about a nursing home Health Facilities Administration, Health Facility Certification Unit 603-271-9049 The state agency that inspects nursing homes.
New Hampshire staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Aug 1, 2026. CMS Certification Number 305061. Check the official record on Medicare.gov
See something shown incorrectly? Tell us. To change the underlying record, the home must contact CMS or its state survey agency.