Merrimack County, New Hampshire · Nursing home
Mountain Ridge Center, Genesis HealthCare
1 of 5 overall from CMS
7 Baldwin Street, Franklin, NH 03235
At a glance
- Overall rating 1 of 5 Below the state average of 3.1
- Nurse time per resident, per day 3.40 hours Below the state average of 3.90
- Nursing staff who left in a year 67.5% Above the state average of 44.1%
- Health citations in 3 years 19 1 at the harm level or above
- Fines in 3 years $38,842 1 fine
- Certified beds in use 69.5% of 86 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Mountain Ridge Center, Genesis HealthCare is a 86-bed nursing home in Franklin, New Hampshire (Merrimack County). CMS rates it 1 of 5 stars overall as of Aug 2026. It reports 3.40 nurse staffing hours per resident per day, below the New Hampshire average of 3.90. CMS lists 1 fine totaling $38,842 in the past three years.
- Certified beds
- 86
- Residents per day (average)
- 59.8
- Certified since
- 1996 (30 yrs)
For profit - Limited Liability company Participates in Medicare and MedicaidPart of Genesis Healthcare (184 homes)CMS Special Focus: SFF Candidate
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings. Flags are shown as published by CMS; see Medicare.gov Care Compare for their definitions.
Questions to ask Mountain Ridge Center, Genesis HealthCare
Chosen from this home's public data.
- CMS lists this home as "SFF Candidate" in its Special Focus Facility program. What is the improvement plan, and what has changed so far?Special Focus status in CMS data
- CMS lists 1 fine totaling $38,842 in the past three years. What changed after the most recent one?Penalties in CMS data
- The latest standard inspection (May 29, 2026) cited 6 health deficiencies; the New Hampshire average is 3.9. Which have been corrected?Inspection results in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 1 of 5 New Hampshire average 3.1
- Health inspections 1 of 5 New Hampshire average 2.9
- Staffing 1 of 5 New Hampshire average 3.3
- Quality measures 1 of 5 New Hampshire average 3.2
The vertical line marks the New Hampshire average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 3.40 h New Hampshire average 3.90
- Nurse aides 1.96 h New Hampshire average 2.34
- Licensed practical nurses 0.72 h New Hampshire average 0.78
- Registered nurses 0.72 h New Hampshire average 0.78
- All staff, weekends 2.91 h New Hampshire average 3.47
How much nurse staffing is enough? All bars share one scale, 0 to 6 hours. The vertical line marks the New Hampshire average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover67.5%
- New Hampshire average44.1%
- Registered nurse turnover61.5%
- New Hampshire average40.9%
- Administrators who left3
Inspection history
Inspectors cited 19 health deficiencies in the past three years. Of these, 1 was at the immediate jeopardy level; the rest were graded as no actual harm. 7 followed a complaint investigation. The most recent citation at the harm level or above was on May 29, 2026: Provide and implement an infection prevention and control program.
| Inspection date | Health | Fire safety |
|---|---|---|
| May 29, 2026 | 6 | 0 |
| Apr 17, 2025 | 11 | 3 |
| Jun 27, 2024 | 2 | 3 |
New Hampshire homes averaged 3.9 health deficiencies in the latest cycle; the national average is 9.3.
Health citations, past three years (19)
-
JImmediate jeopardy, isolated
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Jun 20, 2026)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights · Deficient, Provider has date of correction (Jun 26, 2026)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 22, 2026)
-
DPotential for more than minimal harm, isolated
Ensure that residents are free from significant medication errors.
Pharmacy Service · Deficient, Provider has date of correction (Jul 22, 2026)
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (Jul 22, 2026)
Show 14 more
-
DPotential for more than minimal harm, isolated
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary · Deficient, Provider has date of correction (Jul 22, 2026)
-
FPotential for more than minimal harm, widespread
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Complaint inspection · Nursing and Physician Services · Deficient, Provider has date of correction (Aug 5, 2025)
-
DPotential for more than minimal harm, isolated
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Aug 5, 2025)
-
DPotential for more than minimal harm, isolated
Provide enough food/fluids to maintain a resident's health.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Aug 5, 2025)
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Complaint inspection · Pharmacy Service · Deficient, Provider has date of correction (Aug 5, 2025)
-
DPotential for more than minimal harm, isolated
Provide timely, quality laboratory services/tests to meet the needs of residents.
Complaint inspection · Administration · Deficient, Provider has date of correction (Aug 5, 2025)
-
CPotential for minimal harm, widespread
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Complaint inspection · Administration · Deficient, Provider has date of correction (Aug 5, 2025)
-
DPotential for more than minimal harm, isolated
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights · Deficient, Provider has date of correction (May 15, 2025)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (May 28, 2025)
-
DPotential for more than minimal harm, isolated
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Complaint inspection · Nursing and Physician Services · Deficient, Provider has date of correction (May 12, 2025)
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (May 13, 2025)
-
BPotential for minimal harm, pattern
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights · Deficient, Provider has date of correction (May 20, 2025)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Aug 8, 2024)
-
DPotential for more than minimal harm, isolated
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control · Deficient, Provider has date of correction (Aug 9, 2024)
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| May 29, 2026 | Fine | $38,842 |
New Hampshire homes averaged 0.6 fines and $8,016 in fine amounts; the national averages are 0.9 and $31,093.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within New Hampshire
- Size40 of 73 by certified beds
- New Hampshire average residents per day81.3
- ChainGenesis Healthcare
- Chain average overall rating2.4 of 5
- Resident or family councilResident
- Homes in Merrimack County7
Common questions
What is the CMS star rating for Mountain Ridge Center, Genesis HealthCare?
Mountain Ridge Center, Genesis HealthCare has an overall rating of 1 of 5 stars from CMS as of Aug 2026. Its health inspection rating is 1, staffing is 1 and quality measures is 1.
How many beds does Mountain Ridge Center, Genesis HealthCare have?
Mountain Ridge Center, Genesis HealthCare has 86 certified beds. It averages 59.8 residents per day, about 69.5% of its certified beds.
How much nursing care do residents get at Mountain Ridge Center, Genesis HealthCare?
The home reports 3.40 hours of nurse staffing per resident per day, including 0.72 hours from registered nurses. The New Hampshire average is 3.90 hours and 0.78 hours from registered nurses.
Has Mountain Ridge Center, Genesis HealthCare been fined?
Yes. CMS lists 1 fine totaling $38,842 in the past three years.
Does Mountain Ridge Center, Genesis HealthCare accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Nearest nursing homes
- 3 of 5 Merrimack County Nursing Home 290beds 95.1%in use 4.74nurse hours a day
- 5 of 5 Saint Francis Rehabilitation and Nursing Center 51beds 89.2%in use 3.75nurse hours a day
- 3 of 5 Laconia Rehabilitation Center 120beds 86.6%in use 3.65nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Merrimack County
Who to call in New Hampshire
These offices serve residents of every nursing home in New Hampshire.
- Long-term care ombudsman Office of the Long-Term Care Ombudsman 1-800-442-5640 A free advocate for residents and their families.
- File a complaint about a nursing home Health Facilities Administration, Health Facility Certification Unit 603-271-9049 The state agency that inspects nursing homes.
New Hampshire staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Aug 1, 2026. CMS Certification Number 305075. Check the official record on Medicare.gov
See something shown incorrectly? Tell us. To change the underlying record, the home must contact CMS or its state survey agency.