Kennebec County, Maine · Nursing home
Waterville Center for Health and Rehab
1 of 5 overall from CMS
7 Highwood St, Waterville, ME 04901
At a glance
- Overall rating 1 of 5 Below the state average of 3.1
- Nurse time per resident, per day 4.83 hours Above the state average of 4.34
- Nursing staff who left in a year 50.4% Above the state average of 46.7%
- Health citations in 3 years 45 4 at the harm level or above
- Fines in 3 years $83,038 1 fine
- Certified beds in use 84.8% of 111 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Waterville Center for Health and Rehab is a 111-bed nursing home in Waterville, Maine (Kennebec County). CMS rates it 1 of 5 stars overall as of Aug 2026. It reports 4.83 nurse staffing hours per resident per day, above the Maine average of 4.34. CMS lists 1 fine totaling $83,038 in the past three years.
- Certified beds
- 111
- Residents per day (average)
- 94.1
- Certified since
- 1993 (33 yrs)
For profit - Limited Liability company Participates in Medicare and MedicaidCMS Special Focus: SFF Candidate
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings. Flags are shown as published by CMS; see Medicare.gov Care Compare for their definitions.
Questions to ask Waterville Center for Health and Rehab
Chosen from this home's public data.
- CMS lists this home as "SFF Candidate" in its Special Focus Facility program. What is the improvement plan, and what has changed so far?Special Focus status in CMS data
- CMS lists 1 fine totaling $83,038 in the past three years. What changed after the most recent one?Penalties in CMS data
- The latest standard inspection (Aug 28, 2025) cited 15 health deficiencies; the Maine average is 11.0. Which have been corrected?Inspection results in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 1 of 5 Maine average 3.1
- Health inspections 1 of 5 Maine average 2.9
- Staffing 4 of 5 Maine average 4.1
- Quality measures 2 of 5 Maine average 2.8
The vertical line marks the Maine average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 4.83 h Maine average 4.34
- Nurse aides 3.40 h Maine average 2.83
- Licensed practical nurses 0.58 h Maine average 0.45
- Registered nurses 0.85 h Maine average 1.05
- All staff, weekends 4.42 h Maine average 3.92
How much nurse staffing is enough? All bars share one scale, 0 to 7 hours. The vertical line marks the Maine average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover50.4%
- Maine average46.7%
- Registered nurse turnover53.6%
- Maine average40.2%
- Administrators who left0
Inspection history
Inspectors cited 45 health deficiencies in the past three years. Of these, 3 were at the immediate jeopardy level and 1 involved actual harm; the rest were graded as no actual harm. 33 followed a complaint investigation. The most recent citation at the harm level or above was on Sep 17, 2024: Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
| Inspection date | Health | Fire safety |
|---|---|---|
| Aug 28, 2025 | 15 | 4 |
| Sep 17, 2024 | 29 | 18 |
| Jun 29, 2023 | 1 | 0 |
Maine homes averaged 11.0 health deficiencies in the latest cycle; the national average is 9.3.
Health citations, past three years (45)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · Deficient, Provider has date of correction (Oct 6, 2025)
-
EPotential for more than minimal harm, pattern
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · Deficient, Provider has date of correction (Oct 6, 2025)
-
EPotential for more than minimal harm, pattern
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · Deficient, Provider has date of correction (Oct 6, 2025)
-
EPotential for more than minimal harm, pattern
Dispose of garbage and refuse properly.
Nutrition and Dietary · Deficient, Provider has date of correction (Oct 6, 2025)
-
EPotential for more than minimal harm, pattern
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Oct 6, 2025)
Show 25 more
-
DPotential for more than minimal harm, isolated
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights · Deficient, Provider has date of correction (Oct 6, 2025)
-
DPotential for more than minimal harm, isolated
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · Deficient, Provider has date of correction (Oct 6, 2025)
-
DPotential for more than minimal harm, isolated
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (Oct 6, 2025)
-
DPotential for more than minimal harm, isolated
PASARR screening for Mental disorders or Intellectual Disabilities
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Oct 6, 2025)
-
DPotential for more than minimal harm, isolated
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Oct 6, 2025)
-
DPotential for more than minimal harm, isolated
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Oct 6, 2025)
-
DPotential for more than minimal harm, isolated
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · Deficient, Provider has date of correction (Oct 6, 2025)
-
DPotential for more than minimal harm, isolated
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service · Deficient, Provider has date of correction (Oct 6, 2025)
-
DPotential for more than minimal harm, isolated
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service · Deficient, Provider has date of correction (Oct 6, 2025)
-
DPotential for more than minimal harm, isolated
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Oct 6, 2025)
-
DPotential for more than minimal harm, isolated
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Complaint inspection · Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 26, 2025)
-
LImmediate jeopardy, widespread
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Complaint inspection · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Sep 17, 2024)
-
LImmediate jeopardy, widespread
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Complaint inspection · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Sep 17, 2024)
-
LImmediate jeopardy, widespread
Respond appropriately to all alleged violations.
Complaint inspection · Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Sep 17, 2024)
-
GActual harm, isolated
Honor each resident's preferences, choices, values and beliefs.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Nov 7, 2024)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (Nov 7, 2024)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Complaint inspection · Resident Rights · Deficient, Provider has date of correction (Nov 7, 2024)
-
EPotential for more than minimal harm, pattern
Provide safe and appropriate respiratory care for a resident when needed.
Complaint inspection · Quality of Life and Care · Deficient, Provider has date of correction (Nov 7, 2024)
-
EPotential for more than minimal harm, pattern
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Complaint inspection · Nursing and Physician Services · Deficient, Provider has date of correction (Nov 7, 2024)
-
EPotential for more than minimal harm, pattern
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Complaint inspection · Pharmacy Service · Deficient, Provider has date of correction (Nov 7, 2024)
-
EPotential for more than minimal harm, pattern
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Complaint inspection · Pharmacy Service · Deficient, Provider has date of correction (Nov 7, 2024)
-
EPotential for more than minimal harm, pattern
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Complaint inspection · Nutrition and Dietary · Deficient, Provider has date of correction (Nov 7, 2024)
-
EPotential for more than minimal harm, pattern
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Complaint inspection · Nutrition and Dietary · Deficient, Provider has date of correction (Nov 7, 2024)
-
EPotential for more than minimal harm, pattern
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Complaint inspection · Administration · Deficient, Provider has date of correction (Nov 7, 2024)
-
EPotential for more than minimal harm, pattern
Provide and implement an infection prevention and control program.
Complaint inspection · Infection Control · Deficient, Provider has date of correction (Nov 7, 2024)
Showing the 30 most recent of 45.
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Sep 17, 2024 | Fine | $83,038 |
Maine homes averaged 0.4 fines and $7,431 in fine amounts; the national averages are 0.9 and $31,093.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within Maine
- Size9 of 78 by certified beds
- Maine average residents per day65.2
- ChainNone listed
- Resident or family councilResident
- Homes in Kennebec County7
Common questions
What is the CMS star rating for Waterville Center for Health and Rehab?
Waterville Center for Health and Rehab has an overall rating of 1 of 5 stars from CMS as of Aug 2026. Its health inspection rating is 1, staffing is 4 and quality measures is 2.
How many beds does Waterville Center for Health and Rehab have?
Waterville Center for Health and Rehab has 111 certified beds. It averages 94.1 residents per day, about 84.8% of its certified beds.
How much nursing care do residents get at Waterville Center for Health and Rehab?
The home reports 4.83 hours of nurse staffing per resident per day, including 0.85 hours from registered nurses. The Maine average is 4.34 hours and 1.05 hours from registered nurses.
Has Waterville Center for Health and Rehab been fined?
Yes. CMS lists 1 fine totaling $83,038 in the past three years.
Does Waterville Center for Health and Rehab accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Nearest nursing homes
- 1 of 5 Oak Grove Center 90beds 94.4%in use 3.76nurse hours a day
- 2 of 5 Lakewood A Continuing Care Center 105beds 88.4%in use 3.93nurse hours a day
- 2 of 5 Woodlawn Rehabilitation & Nursing Center 46beds 86.7%in use 3.34nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Kennebec County
Who to call in Maine
These offices serve residents of every nursing home in Maine.
- Long-term care ombudsman Maine Long-Term Care Ombudsman Program 1-800-499-0229 A free advocate for residents and their families.
- File a complaint about a nursing home Division of Licensing and Certification 1-800-383-2441 The state agency that inspects nursing homes.
Maine staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Aug 1, 2026. CMS Certification Number 205120. Check the official record on Medicare.gov
See something shown incorrectly? Tell us. To change the underlying record, the home must contact CMS or its state survey agency.