Hillsborough County, New Hampshire · Nursing home
Villa Crest Nursing and Retirement Center
4 of 5 overall from CMS
1276 Hanover Street, Manchester, NH 03104
At a glance
- Overall rating 4 of 5 Above the state average of 3.1
- Nurse time per resident, per day 3.45 hours Below the state average of 3.90
- Nursing staff who left in a year 35.4% Below the state average of 44.1%
- Health citations in 3 years 9 None at the harm level or above
- Fines in 3 years None None listed by CMS
- Certified beds in use 95.8% of 126 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Villa Crest Nursing and Retirement Center is a 126-bed nursing home in Manchester, New Hampshire (Hillsborough County). CMS rates it 4 of 5 stars overall as of Aug 2026. It reports 3.45 nurse staffing hours per resident per day, below the New Hampshire average of 3.90. CMS lists no fines in the past three years.
- Certified beds
- 126
- Residents per day (average)
- 120.7
- Certified since
- 1996 (30 yrs)
For profit - Limited Liability company Participates in Medicare and Medicaid
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
Questions to ask Villa Crest Nursing and Retirement Center
Chosen from this home's public data.
- About 95.8% of certified beds are in use on an average day. Is there a waiting list, and how long is it?Certified beds and average residents in CMS data
- Registered nurse time is 0.49 hours per resident per day; the New Hampshire average is 0.78. Is an RN on site overnight?RN staffing in CMS data
- What is the daily private-pay rate, and are Medicaid beds available now?CMS does not publish prices
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 4 of 5 New Hampshire average 3.1
- Health inspections 4 of 5 New Hampshire average 2.9
- Staffing 3 of 5 New Hampshire average 3.3
- Quality measures 4 of 5 New Hampshire average 3.2
The vertical line marks the New Hampshire average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 3.45 h New Hampshire average 3.90
- Nurse aides 2.03 h New Hampshire average 2.34
- Licensed practical nurses 0.93 h New Hampshire average 0.78
- Registered nurses 0.49 h New Hampshire average 0.78
- All staff, weekends 3.18 h New Hampshire average 3.47
How much nurse staffing is enough? All bars share one scale, 0 to 6 hours. The vertical line marks the New Hampshire average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover35.4%
- New Hampshire average44.1%
- Registered nurse turnover37.5%
- New Hampshire average40.9%
- Administrators who left0
Inspection history
Inspectors cited 9 health deficiencies in the past three years. None was graded as actual harm or immediate jeopardy.
| Inspection date | Health | Fire safety |
|---|---|---|
| Jul 31, 2025 | 2 | 5 |
| Jun 20, 2024 | 3 | 1 |
| Jun 2, 2023 | 4 | 0 |
New Hampshire homes averaged 3.9 health deficiencies in the latest cycle; the national average is 9.3.
Health citations, past three years (9)
-
EPotential for more than minimal harm, pattern
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · Deficient, Provider has date of correction (Sep 2, 2025)
-
DPotential for more than minimal harm, isolated
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Aug 30, 2025)
-
EPotential for more than minimal harm, pattern
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Jun 25, 2024)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 26, 2024)
-
DPotential for more than minimal harm, isolated
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service · Deficient, Provider has date of correction (Jul 12, 2024)
Show 4 more
-
DPotential for more than minimal harm, isolated
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jun 7, 2023)
-
DPotential for more than minimal harm, isolated
Ensure that residents are free from significant medication errors.
Pharmacy Service · Deficient, Provider has date of correction (Jun 7, 2023)
-
DPotential for more than minimal harm, isolated
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · Deficient, Provider has date of correction (Jun 16, 2023)
-
DPotential for more than minimal harm, isolated
Keep all essential equipment working safely.
Environmental · Deficient, Provider has date of correction (Jun 6, 2023)
Penalties, past three years
CMS lists no fines or payment denials for this home in the past three years.
New Hampshire homes averaged 0.6 fines and $8,016 in fine amounts; the national averages are 0.9 and $31,093.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within New Hampshire
- Size15 of 73 by certified beds
- New Hampshire average residents per day81.3
- ChainNone listed
- Resident or family councilResident
- Homes in Hillsborough County21
Common questions
What is the CMS star rating for Villa Crest Nursing and Retirement Center?
Villa Crest Nursing and Retirement Center has an overall rating of 4 of 5 stars from CMS as of Aug 2026. Its health inspection rating is 4, staffing is 3 and quality measures is 4.
How many beds does Villa Crest Nursing and Retirement Center have?
Villa Crest Nursing and Retirement Center has 126 certified beds. It averages 120.7 residents per day, about 95.8% of its certified beds.
How much nursing care do residents get at Villa Crest Nursing and Retirement Center?
The home reports 3.45 hours of nurse staffing per resident per day, including 0.49 hours from registered nurses. The New Hampshire average is 3.90 hours and 0.78 hours from registered nurses.
Has Villa Crest Nursing and Retirement Center been fined?
CMS lists no fines for this home in the past three years.
Does Villa Crest Nursing and Retirement Center accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Nearest nursing homes
- 5 of 5 Holy Cross Health Center 40beds 59.5%in use 4.70nurse hours a day
- 4 of 5 St Joseph Residence 22beds 99.5%in use 5.90nurse hours a day
- 3 of 5 Hanover Hill Health Care Center 124beds 89.0%in use 4.06nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Hillsborough County
Who to call in New Hampshire
These offices serve residents of every nursing home in New Hampshire.
- Long-term care ombudsman Office of the Long-Term Care Ombudsman 1-800-442-5640 A free advocate for residents and their families.
- File a complaint about a nursing home Health Facilities Administration, Health Facility Certification Unit 603-271-9049 The state agency that inspects nursing homes.
New Hampshire staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Aug 1, 2026. CMS Certification Number 305079. Check the official record on Medicare.gov
See something shown incorrectly? Tell us. To change the underlying record, the home must contact CMS or its state survey agency.