Monroe County, New York · Nursing home
Waterview Heights Rehabilitation and Nursing Cente
Not rated
135 Meridan St., Rochester, NY 14612
At a glance
- Overall rating Not rated
- Nurse time per resident, per day 3.51 hours Below the state average of 3.63
- Nursing staff who left in a year 67.0% Above the state average of 40.3%
- Health citations, last 3 inspection cycles 89 25 at the harm level or above
- Fines in 3 years $960,884 3 fines
- Certified beds in use 82.9% of 229 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Waterview Heights Rehabilitation and Nursing Cente is a 229-bed nursing home in Rochester, New York (Monroe County). CMS has not published an overall star rating for it as of Sep 2026. It reports 3.51 nurse staffing hours per resident per day, below the New York average of 3.63. CMS lists 3 fines totaling $960,884 in the past three years.
- Certified beds
- 229
- Residents per day (average)
- 189.9
- Certified since
- 1972 (54 yrs)
For profit - Partnership Participates in Medicare and MedicaidPart of Hurlbut Care (13 homes)CMS Special Focus: SFF
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
- Special Focus Facility. CMS has placed this home under closer oversight because of its inspection record. CMS does not publish star ratings for a home while it is in the program. What a Special Focus Facility is
These labels are shown as CMS publishes them. They describe the inspection record, not what has changed since.
Terms used on this page
- CMS
- The Centers for Medicare & Medicaid Services, the federal agency that publishes the ratings, staffing figures, inspection results and penalties shown here.
- Certified beds
- The number of federally certified beds CMS lists for the home.
- Deficiency or citation
- A federal requirement that inspectors found the home did not meet. Each one gets a letter from A to L for how serious it was and how many residents were affected. What the letters mean
- Actual harm
- Letters G, H and I: actual harm to a resident that is not immediate jeopardy.
- Immediate jeopardy
- Letters J, K and L: the problem caused, or was likely to cause, serious injury, harm, impairment or death to a resident.
- Inspection cycle
- A standard inspection plus the complaint and infection-control citations CMS assigns to it. This page shows the three most recent cycles.
- Special Focus Facility (SFF)
- A home CMS has placed under closer oversight because of its inspection record. More about the program
Questions to ask Waterview Heights Rehabilitation and Nursing Cente
Chosen from this home's public data.
- CMS lists this home in its Special Focus Facility program. What is the improvement plan, and what has changed so far?Special Focus status in CMS data
- CMS lists 3 fines totaling $960,884 in the past three years. What changed after the most recent one?Penalties in CMS data
- CMS counts 27 health deficiencies in the latest inspection cycle (the standard inspection on Dec 22, 2025 plus complaint and infection-control inspections); the New York average is 8.1. Which have been corrected?Inspection results in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall Not rated New York average 3.0
- Health inspections Not rated New York average 2.7
- Staffing Not rated New York average 2.8
- Quality measures Not rated New York average 3.8
The vertical line marks the New York average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 3.51 h New York average 3.63
- Nurse aides 2.02 h New York average 2.15
- Licensed practical nurses 0.92 h New York average 0.76
- Registered nurses 0.56 h New York average 0.71
- All staff, weekends 2.82 h New York average 3.18
How much nurse staffing is enough? All bars share one scale, 0 to 12 hours. The vertical line marks the New York average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover67.0%
- New York average40.3%
- Registered nurse turnover58.1%
- New York average39.8%
- Administrators who left2
Quality measures
CMS calculates these from residents' assessments and Medicare claims. They are shown as published, next to the New York and national averages. marks the measures CMS uses in its quality star rating; for those, the rating gives more points for a lower rate.
Long-stay residents
| Measure | This home | New York | U.S. |
|---|---|---|---|
| ★ Percentage of long-stay residents whose need for help with daily activities has increased | 19.2% | 14.1% | 13.9% |
| Percentage of long-stay residents who lose too much weight | 5.9% | 5.8% | 5.2% |
| ★ Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.6% | 0.5% | 0.8% |
| ★ Percentage of long-stay residents with a urinary tract infection | 1.7% | 1.3% | 1.6% |
| Percentage of long-stay residents who have depressive symptoms | 1.9% | 19.5% | 12.8% |
| Percentage of long-stay residents who were physically restrained | 0.0% | 0.2% | 0.1% |
| ★ Percentage of long-stay residents experiencing one or more falls with major injury | 4.8% | 3.1% | 3.2% |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 85.8% | 91.5% | 93.6% |
| ★ Percentage of long-stay residents whose ability to walk independently worsened | 13.2% | 12.5% | 14.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 9.9% | 13.2% | 19.5% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 95.9% | 95.3% | 95.5% |
| ★ Percentage of long-stay residents with pressure ulcers | 7.2% | 6.5% | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 26.8% | 19.5% | 19.0% |
| ★ Percentage of long-stay residents who received an antipsychotic medication | 12.2% | 13.7% | 15.4% |
| ★ Number of hospitalizations per 1000 long-stay resident days | 2.53 | 1.70 | 1.90 |
| ★ Number of outpatient emergency department visits per 1000 long-stay resident days | 1.72 | 1.36 | 1.78 |
Short-stay residents
| Measure | This home | New York | U.S. |
|---|---|---|---|
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 59.6% | 77.4% | 82.0% |
| ★ Percentage of short-stay residents who newly received an antipsychotic medication | 5.0% | 1.2% | 1.6% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 72.0% | 78.8% | 79.8% |
| ★ Percentage of short-stay residents who were rehospitalized after a nursing home admission | 24.6% | 20.6% | 23.8% |
| ★ Percentage of short-stay residents who had an outpatient emergency department visit | 11.9% | 9.6% | 12.0% |
Measure periods: April 2025 to March 2026 for most measures; July 2024 to June 2025 for the flu vaccine measures; January to December 2025 for the hospital and emergency department measures, which CMS risk-adjusts. See the measures on Medicare.gov
Inspection history
Inspectors cited 89 health deficiencies in the three most recent inspection cycles. Of these, 12 were at the immediate jeopardy level and 13 involved actual harm; the rest were graded as no actual harm. 29 were cited in connection with a complaint investigation. The most recent citation at the harm level or above was on Jul 17, 2026: Provide and implement an infection prevention and control program.
| Standard inspection | Health | Fire safety |
|---|---|---|
| Dec 22, 2025 | 27 | 16 |
| May 9, 2025 | 28 | 7 |
| Sep 17, 2024 | 34 | 6 |
New York homes averaged 8.1 health deficiencies in the latest cycle; the national average is 9.2. Each cycle's health count covers the standard inspection on that date plus the complaint and infection-control citations CMS assigns to that cycle.
Health citations, three most recent inspection cycles (89)
-
HActual harm, pattern
Provide and implement an infection prevention and control program.
Complaint investigation · Infection Control · Deficient, Provider has no plan of correction
-
EPotential for more than minimal harm, pattern
Provide care and assistance to perform activities of daily living for any resident who is unable.
Complaint investigation · Quality of Life and Care · Deficient, Provider has no plan of correction
-
EPotential for more than minimal harm, pattern
Make sure that a working call system is available in each resident's bathroom and bathing area.
Complaint investigation · Environmental · Deficient, Provider has no plan of correction
-
KImmediate jeopardy, pattern
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · Deficient, Provider has date of correction (Feb 20, 2026)
-
KImmediate jeopardy, pattern
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · Deficient, Provider has date of correction (Feb 20, 2026)
Show 25 more
-
IActual harm, widespread
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care · Deficient, Provider has date of correction (Feb 20, 2026)
-
GActual harm, isolated
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights · Deficient, Provider has date of correction (Apr 22, 2026)
-
GActual harm, isolated
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · Deficient, Provider has date of correction (Apr 22, 2026)
-
GActual harm, isolated
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care · Deficient, Provider has date of correction (Feb 20, 2026)
-
GActual harm, isolated
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care · Deficient, Provider has date of correction (Apr 22, 2026)
-
GActual harm, isolated
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Administration · Deficient, Provider has date of correction (Feb 20, 2026)
-
FPotential for more than minimal harm, widespread
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · Deficient, Provider has date of correction (Apr 22, 2026)
-
FPotential for more than minimal harm, widespread
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration · Deficient, Provider has date of correction (Feb 20, 2026)
-
FPotential for more than minimal harm, widespread
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration · Deficient, Provider has date of correction (Feb 20, 2026)
-
FPotential for more than minimal harm, widespread
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Apr 22, 2026)
-
FPotential for more than minimal harm, widespread
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental · Deficient, Provider has date of correction (Apr 22, 2026)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · Deficient, Provider has date of correction (Feb 20, 2026)
-
EPotential for more than minimal harm, pattern
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · Deficient, Provider has date of correction (Apr 22, 2026)
-
EPotential for more than minimal harm, pattern
Provide activities to meet all resident's needs.
Quality of Life and Care · Deficient, Provider has date of correction (Apr 22, 2026)
-
DPotential for more than minimal harm, isolated
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Feb 20, 2026)
-
DPotential for more than minimal harm, isolated
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Feb 20, 2026)
-
DPotential for more than minimal harm, isolated
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care · Deficient, Provider has date of correction (Apr 22, 2026)
-
DPotential for more than minimal harm, isolated
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care · Deficient, Provider has date of correction (Apr 22, 2026)
-
DPotential for more than minimal harm, isolated
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care · Deficient, Provider has date of correction (Apr 22, 2026)
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (Feb 20, 2026)
-
DPotential for more than minimal harm, isolated
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary · Deficient, Provider has date of correction (Apr 22, 2026)
-
BPotential for minimal harm, pattern
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights · Deficient, Provider has date of correction (Feb 20, 2026)
-
LImmediate jeopardy, widespread
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care · Deficient, Provider has date of correction (Jun 30, 2025)
-
LImmediate jeopardy, widespread
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Complaint investigation · Nursing and Physician Services · Deficient, Provider has date of correction (Jun 30, 2025)
-
LImmediate jeopardy, widespread
Ensure that residents are free from significant medication errors.
Pharmacy Service · Deficient, Provider has date of correction (Jun 30, 2025)
Showing the 30 most recent of 89.
What severity letters A to L mean
Each sentence above is the requirement that was not met, in CMS's wording. For the inspection results as Medicare publishes them, open this home's page on Medicare.gov and look under "Health inspections".
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Dec 22, 2025 | Fine | $460,490 |
| Dec 22, 2025 | Payment Denial | 102 days |
| May 9, 2025 | Fine | $185,840 |
| Sep 17, 2024 | Fine | $314,554 |
New York homes averaged 0.5 fines and $23,070 in fine amounts; the national averages are 0.9 and $30,972.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within New York
- Size163 of 593 by certified beds
- New York average residents per day168.0
- ChainHurlbut Care
- Chain average overall rating3.8 of 5
- Resident or family councilResident
- Homes in Rochester23
- Homes in Monroe County32
Common questions
What is the CMS star rating for Waterview Heights Rehabilitation and Nursing Cente?
CMS has not published an overall star rating for Waterview Heights Rehabilitation and Nursing Cente as of Sep 2026.
How many beds does Waterview Heights Rehabilitation and Nursing Cente have?
Waterview Heights Rehabilitation and Nursing Cente has 229 certified beds. It averages 189.9 residents per day, about 82.9% of its certified beds.
How much nursing care do residents get at Waterview Heights Rehabilitation and Nursing Cente?
The home reports 3.51 hours of nurse staffing per resident per day, including 0.56 hours from registered nurses. The New York average is 3.63 hours and 0.71 hours from registered nurses.
Has Waterview Heights Rehabilitation and Nursing Cente been fined?
Yes. CMS lists 3 fines totaling $960,884 in the past three years. It also lists 1 payment denial.
Does Waterview Heights Rehabilitation and Nursing Cente accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Guides for families looking at this home
- Understanding the recordWhat to ask on a nursing home tourQuestions that turn a home's public record into a useful conversation when you tour, plus what to look for yourself.
- Understanding the recordInspection severity letters A to LHow inspectors grade each deficiency by harm and by how many residents were affected.
- Understanding the recordHow to read CMS star ratingsWhat the overall, health inspection, staffing and quality measure ratings cover, and what they leave out.
Nearest nursing homes
- 5 of 5 Latta Road Nursing Home West 40beds 92.0%in use 3.51nurse hours a day
- 3 of 5 Latta Road Nursing Home East 40beds 92.2%in use 3.48nurse hours a day
- 5 of 5 Edna Tina Wilson Living Center 120beds 96.3%in use 3.87nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Monroe County
Who to call in New York
These offices serve residents of every nursing home in New York.
- Long-term care ombudsman New York State Long Term Care Ombudsman Program 1-855-582-6769 An advocate for residents and their families.
- File a complaint about a nursing home Nursing Home Complaint and Discharge Appeal Hotline 1-888-201-4563 (staffed 8:30 a.m. to 4:45 p.m. on weekdays) The state agency that inspects nursing homes.
New York staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Sep 1, 2026. CMS Certification Number 335082. See this home's official record on Medicare.gov
See something shown incorrectly? Tell us. This site shows each record as CMS publishes it and cannot change the underlying record.