Merrimack County, New Hampshire · Nursing home
Havenwood-Heritage Heights
2 of 5 overall from CMS
33 Christian Avenue, Concord, NH 03301
At a glance
- Overall rating 2 of 5 Below the state average of 3.1
- Nurse time per resident, per day 5.23 hours Above the state average of 3.90
- Nursing staff who left in a year Not reported
- Health citations in 3 years 7 None at the harm level or above
- Fines in 3 years None None listed by CMS
- Certified beds in use 91.9% of 70 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Havenwood-Heritage Heights is a 70-bed nursing home in Concord, New Hampshire (Merrimack County). CMS rates it 2 of 5 stars overall as of Aug 2026. It reports 5.23 nurse staffing hours per resident per day, above the New Hampshire average of 3.90. CMS lists no fines in the past three years.
- Certified beds
- 70
- Residents per day (average)
- 64.3
- Certified since
- 1969 (57 yrs)
Non profit - Corporation Participates in Medicare and MedicaidContinuing care retirement community
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
Questions to ask Havenwood-Heritage Heights
Chosen from this home's public data.
- What is the daily private-pay rate, and are Medicaid beds available now?CMS does not publish prices
- Can we visit at a mealtime and again on a weekend?General
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 2 of 5 New Hampshire average 3.1
- Health inspections 2 of 5 New Hampshire average 2.9
- Staffing 4 of 5 New Hampshire average 3.3
- Quality measures 4 of 5 New Hampshire average 3.2
The vertical line marks the New Hampshire average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 5.23 h New Hampshire average 3.90
- Nurse aides 3.30 h New Hampshire average 2.34
- Licensed practical nurses 0.90 h New Hampshire average 0.78
- Registered nurses 1.03 h New Hampshire average 0.78
- All staff, weekends 4.96 h New Hampshire average 3.47
How much nurse staffing is enough? All bars share one scale, 0 to 6 hours. The vertical line marks the New Hampshire average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnoverNot reported
- New Hampshire average44.1%
- Registered nurse turnoverNot reported
- New Hampshire average40.9%
Inspection history
Inspectors cited 7 health deficiencies in the past three years. None was graded as actual harm or immediate jeopardy.
| Inspection date | Health | Fire safety |
|---|---|---|
| Apr 22, 2026 | 2 | 4 |
| Mar 13, 2025 | 2 | 0 |
| Feb 22, 2024 | 3 | 5 |
New Hampshire homes averaged 3.9 health deficiencies in the latest cycle; the national average is 9.3.
Health citations, past three years (7)
-
FPotential for more than minimal harm, widespread
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration · Deficient, Provider has date of correction (May 28, 2026)
-
FPotential for more than minimal harm, widespread
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (May 28, 2026)
-
EPotential for more than minimal harm, pattern
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control · Deficient, Provider has date of correction (Apr 18, 2025)
-
DPotential for more than minimal harm, isolated
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service · Deficient, Provider has date of correction (Mar 27, 2025)
-
EPotential for more than minimal harm, pattern
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Apr 3, 2024)
Show 2 more
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (Apr 8, 2024)
-
BPotential for minimal harm, pattern
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 27, 2024)
Penalties, past three years
CMS lists no fines or payment denials for this home in the past three years.
New Hampshire homes averaged 0.6 fines and $8,016 in fine amounts; the national averages are 0.9 and $31,093.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within New Hampshire
- Size53 of 73 by certified beds
- New Hampshire average residents per day81.3
- ChainNone listed
- Resident or family councilResident
- Homes in Merrimack County7
Common questions
What is the CMS star rating for Havenwood-Heritage Heights?
Havenwood-Heritage Heights has an overall rating of 2 of 5 stars from CMS as of Aug 2026. Its health inspection rating is 2, staffing is 4 and quality measures is 4.
How many beds does Havenwood-Heritage Heights have?
Havenwood-Heritage Heights has 70 certified beds. It averages 64.3 residents per day, about 91.9% of its certified beds.
How much nursing care do residents get at Havenwood-Heritage Heights?
The home reports 5.23 hours of nurse staffing per resident per day, including 1.03 hours from registered nurses. The New Hampshire average is 3.90 hours and 0.78 hours from registered nurses.
Has Havenwood-Heritage Heights been fined?
CMS lists no fines for this home in the past three years.
Does Havenwood-Heritage Heights accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Nearest nursing homes
- 2 of 5 Harris Hill Center, Genesis HealthCare 85beds 88.5%in use 3.41nurse hours a day
- 3 of 5 Presidential Oaks 85beds 85.4%in use 4.43nurse hours a day
- – not rated Pleasant View Center 176beds 85.6%in use 3.78nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Merrimack County
Who to call in New Hampshire
These offices serve residents of every nursing home in New Hampshire.
- Long-term care ombudsman Office of the Long-Term Care Ombudsman 1-800-442-5640 A free advocate for residents and their families.
- File a complaint about a nursing home Health Facilities Administration, Health Facility Certification Unit 603-271-9049 The state agency that inspects nursing homes.
New Hampshire staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Aug 1, 2026. CMS Certification Number 305016. Check the official record on Medicare.gov
See something shown incorrectly? Tell us. To change the underlying record, the home must contact CMS or its state survey agency.