Merrimack County, New Hampshire · Nursing home
Pleasant View Center
Not rated
239 Pleasant Street, Concord, NH 03301
At a glance
- Overall rating Not rated
- Nurse time per resident, per day 3.78 hours Below the state average of 3.90
- Nursing staff who left in a year 68.0% Above the state average of 44.1%
- Health citations in 3 years 47 1 at the harm level or above
- Fines in 3 years $12,982 2 fines
- Certified beds in use 85.6% of 176 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Pleasant View Center is a 176-bed nursing home in Concord, New Hampshire (Merrimack County). CMS has not published an overall star rating for it as of Aug 2026. It reports 3.78 nurse staffing hours per resident per day, below the New Hampshire average of 3.90. CMS lists 2 fines totaling $12,982 in the past three years.
- Certified beds
- 176
- Residents per day (average)
- 150.6
- Certified since
- 1994 (32 yrs)
For profit - Limited Liability company Participates in Medicare and MedicaidCMS Special Focus: SFF
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings. Flags are shown as published by CMS; see Medicare.gov Care Compare for their definitions.
Questions to ask Pleasant View Center
Chosen from this home's public data.
- CMS lists this home as "SFF" in its Special Focus Facility program. What is the improvement plan, and what has changed so far?Special Focus status in CMS data
- CMS lists 2 fines totaling $12,982 in the past three years. What changed after the most recent one?Penalties in CMS data
- The latest standard inspection (Jun 4, 2026) cited 10 health deficiencies; the New Hampshire average is 3.9. Which have been corrected?Inspection results in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall Not rated New Hampshire average 3.1
- Health inspections Not rated New Hampshire average 2.9
- Staffing Not rated New Hampshire average 3.3
- Quality measures Not rated New Hampshire average 3.2
The vertical line marks the New Hampshire average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 3.78 h New Hampshire average 3.90
- Nurse aides 2.46 h New Hampshire average 2.34
- Licensed practical nurses 0.59 h New Hampshire average 0.78
- Registered nurses 0.73 h New Hampshire average 0.78
- All staff, weekends 3.43 h New Hampshire average 3.47
How much nurse staffing is enough? All bars share one scale, 0 to 6 hours. The vertical line marks the New Hampshire average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover68.0%
- New Hampshire average44.1%
- Registered nurse turnover57.7%
- New Hampshire average40.9%
- Administrators who left0
Inspection history
Inspectors cited 47 health deficiencies in the past three years. Of these, 1 involved actual harm; the rest were graded as no actual harm. 17 followed a complaint investigation. The most recent citation at the harm level or above was on Feb 26, 2025: Ensure that residents are free from significant medication errors.
| Inspection date | Health | Fire safety |
|---|---|---|
| Jun 4, 2026 | 10 | 0 |
| Jan 12, 2026 | 19 | 0 |
| Jul 3, 2025 | 18 | 3 |
New Hampshire homes averaged 3.9 health deficiencies in the latest cycle; the national average is 9.3.
Health citations, past three years (47)
-
DPotential for more than minimal harm, isolated
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights · Deficient, Provider has date of correction (Jul 11, 2026)
-
DPotential for more than minimal harm, isolated
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Jul 11, 2026)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 13, 2026)
-
DPotential for more than minimal harm, isolated
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care · Deficient, Provider has date of correction (Jul 10, 2026)
-
DPotential for more than minimal harm, isolated
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care · Deficient, Provider has date of correction (Jul 11, 2026)
Show 25 more
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (Jul 11, 2026)
-
DPotential for more than minimal harm, isolated
Provide or obtain dental services for each resident.
Quality of Life and Care · Deficient, Provider has date of correction (Jul 11, 2026)
-
DPotential for more than minimal harm, isolated
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Jul 11, 2026)
-
BPotential for minimal harm, pattern
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 11, 2026)
-
BPotential for minimal harm, pattern
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jul 11, 2026)
-
EPotential for more than minimal harm, pattern
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights · Deficient, Provider has date of correction (Feb 4, 2026)
-
DPotential for more than minimal harm, isolated
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights · Deficient, Provider has date of correction (Feb 3, 2026)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights · Deficient, Provider has date of correction (Feb 16, 2026)
-
DPotential for more than minimal harm, isolated
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Jan 26, 2026)
-
DPotential for more than minimal harm, isolated
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Feb 5, 2026)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Feb 16, 2026)
-
DPotential for more than minimal harm, isolated
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · Deficient, Provider has date of correction (Feb 16, 2026)
-
DPotential for more than minimal harm, isolated
Provide and implement an infection prevention and control program.
Infection Control · Deficient, Provider has date of correction (Feb 4, 2026)
-
DPotential for more than minimal harm, isolated
Have policies on smoking.
Environmental · Deficient, Provider has date of correction (Feb 7, 2026)
-
EPotential for more than minimal harm, pattern
Implement a program that monitors antibiotic use.
Infection Control · Deficient, Provider has date of correction (Aug 6, 2025)
-
DPotential for more than minimal harm, isolated
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights · Deficient, Provider has date of correction (Aug 6, 2025)
-
DPotential for more than minimal harm, isolated
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation · Deficient, Provider has date of correction (Aug 6, 2025)
-
DPotential for more than minimal harm, isolated
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Aug 6, 2025)
-
DPotential for more than minimal harm, isolated
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Aug 6, 2025)
-
DPotential for more than minimal harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · Deficient, Provider has date of correction (Aug 7, 2025)
-
DPotential for more than minimal harm, isolated
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care · Deficient, Provider has date of correction (Aug 6, 2025)
-
DPotential for more than minimal harm, isolated
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Complaint inspection · Administration · Deficient, Provider has date of correction (Aug 6, 2025)
-
DPotential for more than minimal harm, isolated
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control · Deficient, Provider has date of correction (Aug 6, 2025)
-
DPotential for more than minimal harm, isolated
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control · Deficient, Provider has date of correction (Aug 6, 2025)
-
BPotential for minimal harm, pattern
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights · Deficient, Provider has date of correction (Aug 6, 2025)
Showing the 30 most recent of 47.
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Feb 26, 2025 | Fine | $8,788 |
| Dec 11, 2023 | Fine | $4,194 |
New Hampshire homes averaged 0.6 fines and $8,016 in fine amounts; the national averages are 0.9 and $31,093.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within New Hampshire
- Size6 of 73 by certified beds
- New Hampshire average residents per day81.3
- ChainNone listed
- Resident or family councilResident
- Homes in Merrimack County7
Common questions
What is the CMS star rating for Pleasant View Center?
CMS has not published an overall star rating for Pleasant View Center as of Aug 2026.
How many beds does Pleasant View Center have?
Pleasant View Center has 176 certified beds. It averages 150.6 residents per day, about 85.6% of its certified beds.
How much nursing care do residents get at Pleasant View Center?
The home reports 3.78 hours of nurse staffing per resident per day, including 0.73 hours from registered nurses. The New Hampshire average is 3.90 hours and 0.78 hours from registered nurses.
Has Pleasant View Center been fined?
Yes. CMS lists 2 fines totaling $12,982 in the past three years.
Does Pleasant View Center accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Nearest nursing homes
- 3 of 5 Presidential Oaks 85beds 85.4%in use 4.43nurse hours a day
- 2 of 5 Harris Hill Center, Genesis HealthCare 85beds 88.5%in use 3.41nurse hours a day
- 2 of 5 Havenwood-Heritage Heights 70beds 91.9%in use 5.23nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Merrimack County
Who to call in New Hampshire
These offices serve residents of every nursing home in New Hampshire.
- Long-term care ombudsman Office of the Long-Term Care Ombudsman 1-800-442-5640 A free advocate for residents and their families.
- File a complaint about a nursing home Health Facilities Administration, Health Facility Certification Unit 603-271-9049 The state agency that inspects nursing homes.
New Hampshire staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Aug 1, 2026. CMS Certification Number 305045. Check the official record on Medicare.gov
See something shown incorrectly? Tell us. To change the underlying record, the home must contact CMS or its state survey agency.