Merrimack County, New Hampshire · Nursing home
Harris Hill Center, Genesis HealthCare
2 of 5 overall from CMS
20 Maitland Street, Concord, NH 03301
At a glance
- Overall rating 2 of 5 Below the state average of 3.1
- Nurse time per resident, per day 3.41 hours Below the state average of 3.90
- Nursing staff who left in a year 50.7% Above the state average of 44.1%
- Health citations in 3 years 16 1 at the harm level or above
- Fines in 3 years $15,646 1 fine
- Certified beds in use 88.5% of 85 beds, on an average day
Arrows only show whether a figure is above or below the state average. They are not a judgment of the home.
Harris Hill Center, Genesis HealthCare is a 85-bed nursing home in Concord, New Hampshire (Merrimack County). CMS rates it 2 of 5 stars overall as of Aug 2026. It reports 3.41 nurse staffing hours per resident per day, below the New Hampshire average of 3.90. CMS lists 1 fine totaling $15,646 in the past three years.
- Certified beds
- 85
- Residents per day (average)
- 75.2
- Certified since
- 1996 (30 yrs)
For profit - Corporation Participates in Medicare and MedicaidPart of Genesis Healthcare (184 homes)
Bed use is this site's calculation: average residents per day divided by certified beds. It is an average, so it does not show today's openings.
Questions to ask Harris Hill Center, Genesis HealthCare
Chosen from this home's public data.
- CMS lists 1 fine totaling $15,646 in the past three years. What changed after the most recent one?Penalties in CMS data
- The latest standard inspection (Apr 15, 2026) cited 7 health deficiencies; the New Hampshire average is 3.9. Which have been corrected?Inspection results in CMS data
- Nursing staff turnover is 50.7%, above the New Hampshire average of 44.1%. How often would the same aides care for my relative?Turnover in CMS data
More in what to ask on a nursing home tour.
CMS star ratings
- Overall 2 of 5 New Hampshire average 3.1
- Health inspections 2 of 5 New Hampshire average 2.9
- Staffing 2 of 5 New Hampshire average 3.3
- Quality measures 3 of 5 New Hampshire average 3.2
The vertical line marks the New Hampshire average. Ratings run from 1 to 5. How to read CMS star ratings
Nurse staffing
Hours of care per resident per day, as the home reported to CMS.
What these roles do
Nurse aides give most hands-on daily care, such as help with bathing, dressing and meals. Licensed practical nurses give medications and routine nursing care. Registered nurses assess residents and direct their care.
- All nursing staff 3.41 h New Hampshire average 3.90
- Nurse aides 1.88 h New Hampshire average 2.34
- Licensed practical nurses 0.87 h New Hampshire average 0.78
- Registered nurses 0.66 h New Hampshire average 0.78
- All staff, weekends 2.92 h New Hampshire average 3.47
How much nurse staffing is enough? All bars share one scale, 0 to 6 hours. The vertical line marks the New Hampshire average; the national average for all nursing staff is 3.86 hours.
- Nursing staff turnover50.7%
- New Hampshire average44.1%
- Registered nurse turnover82.4%
- New Hampshire average40.9%
- Administrators who left1
Inspection history
Inspectors cited 16 health deficiencies in the past three years. Of these, 1 was at the immediate jeopardy level; the rest were graded as no actual harm. 1 followed a complaint investigation. The most recent citation at the harm level or above was on Jun 4, 2024: Provide and implement an infection prevention and control program.
| Inspection date | Health | Fire safety |
|---|---|---|
| Apr 15, 2026 | 7 | 4 |
| Mar 21, 2025 | 5 | 4 |
| Feb 29, 2024 | 4 | 4 |
New Hampshire homes averaged 3.9 health deficiencies in the latest cycle; the national average is 9.3.
Health citations, past three years (16)
-
DPotential for more than minimal harm, isolated
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights · Deficient, Provider has date of correction (May 15, 2026)
-
DPotential for more than minimal harm, isolated
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights · Deficient, Provider has date of correction (May 15, 2026)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (May 12, 2026)
-
DPotential for more than minimal harm, isolated
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service · Deficient, Provider has date of correction (May 15, 2026)
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (May 15, 2026)
Show 11 more
-
DPotential for more than minimal harm, isolated
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control · Deficient, Provider has date of correction (May 4, 2026)
-
DPotential for more than minimal harm, isolated
Keep all essential equipment working safely.
Environmental · Deficient, Provider has date of correction (May 15, 2026)
-
DPotential for more than minimal harm, isolated
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights · Deficient, Provider has date of correction (Apr 13, 2025)
-
DPotential for more than minimal harm, isolated
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Apr 14, 2025)
-
DPotential for more than minimal harm, isolated
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Apr 9, 2025)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Apr 9, 2025)
-
DPotential for more than minimal harm, isolated
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service · Deficient, Provider has date of correction (Apr 9, 2025)
-
JImmediate jeopardy, isolated
Provide and implement an infection prevention and control program.
Complaint inspection · Infection Control · Past Non-Compliance (May 29, 2024)
-
DPotential for more than minimal harm, isolated
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · Deficient, Provider has date of correction (Mar 29, 2024)
-
DPotential for more than minimal harm, isolated
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · Deficient, Provider has date of correction (Mar 29, 2024)
-
DPotential for more than minimal harm, isolated
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · Deficient, Provider has date of correction (Mar 29, 2024)
Penalties, past three years
| Date | Type | Amount |
|---|---|---|
| Jun 4, 2024 | Fine | $15,646 |
New Hampshire homes averaged 0.6 fines and $8,016 in fine amounts; the national averages are 0.9 and $31,093.
Cost
Not in the public data. CMS does not publish what a nursing home charges.
Ask the home for its daily private-pay rate and whether a bed is open for your coverage. See what Medicare covers and how Medicaid pays for a nursing home.
Compared within New Hampshire
- Size44 of 73 by certified beds
- New Hampshire average residents per day81.3
- ChainGenesis Healthcare
- Chain average overall rating2.4 of 5
- Resident or family councilResident
- Homes in Merrimack County7
Common questions
What is the CMS star rating for Harris Hill Center, Genesis HealthCare?
Harris Hill Center, Genesis HealthCare has an overall rating of 2 of 5 stars from CMS as of Aug 2026. Its health inspection rating is 2, staffing is 2 and quality measures is 3.
How many beds does Harris Hill Center, Genesis HealthCare have?
Harris Hill Center, Genesis HealthCare has 85 certified beds. It averages 75.2 residents per day, about 88.5% of its certified beds.
How much nursing care do residents get at Harris Hill Center, Genesis HealthCare?
The home reports 3.41 hours of nurse staffing per resident per day, including 0.66 hours from registered nurses. The New Hampshire average is 3.90 hours and 0.78 hours from registered nurses.
Has Harris Hill Center, Genesis HealthCare been fined?
Yes. CMS lists 1 fine totaling $15,646 in the past three years.
Does Harris Hill Center, Genesis HealthCare accept Medicare or Medicaid?
CMS lists its participation as "Medicare and Medicaid". Ask the home whether a bed is open for your coverage.
Nearest nursing homes
- 3 of 5 Presidential Oaks 85beds 85.4%in use 4.43nurse hours a day
- – not rated Pleasant View Center 176beds 85.6%in use 3.78nurse hours a day
- 2 of 5 Havenwood-Heritage Heights 70beds 91.9%in use 5.23nurse hours a day
Sorted by straight-line distance. This is not a ranking or a recommendation. Compare all homes in Merrimack County
Who to call in New Hampshire
These offices serve residents of every nursing home in New Hampshire.
- Long-term care ombudsman Office of the Long-Term Care Ombudsman 1-800-442-5640 A free advocate for residents and their families.
- File a complaint about a nursing home Health Facilities Administration, Health Facility Certification Unit 603-271-9049 The state agency that inspects nursing homes.
New Hampshire staffing, bed-hold and Medicaid rules · Residents' rights in every state
Source: CMS Provider Data Catalog, nursing home datasets processed Aug 1, 2026. CMS Certification Number 305078. Check the official record on Medicare.gov
See something shown incorrectly? Tell us. To change the underlying record, the home must contact CMS or its state survey agency.